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there are 2 possibilities:
1. maybe your bluetooth broken
2. there may be errors in setting the bluetooth mobile phone
3. maybe, you need a mobile phone software upgrade (free).
to possibility number 3, for users of Nokia, you can perform the upgrade software online. how:
1. download and install software "Nokia PC Suite", you can download here
2. download and install software "Nokia Software Update", you can download here
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