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Why do my mystery snails keep laying eggs and then dying?

a few months ago I got a black mystery snail and had it for a while before it suddenly laid a bunch of eggs. then a weekish later it retreated into it's shell, the shell's colour got a lot less vibrant, and then the snail eventually died. i just got an ivory mystery snail recently, maybe a month ago, and a week ago it laid eggs. now it's doing the same thing, retreating into it's shell and the colour of the shell is dull and weird. I really don't want this one to die :( any idea what could be wrong or what I could do?


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