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BPO Jobs in India
Business Process Outsourcing (BPO) means transferring the business operation of a company either partially or fully to an outside agency as a cost saving measure or due to the absence of trained personnel to do it on its own. India has been a huge beneficiary in getting outsourced business operation from many countries around the globe – particularly USA. The reasons for foreign companies to choose India as a favored BPO destination is because English is spoken widely in India and the cost of labor in India is quite cheap.
This has led to the proliferation of BPO companies in India within a relatively short span of time. By outsourcing business to countries like India, the companies in the west are able to enlarge their profits and India is also at an advantage as this has generated thousands of jobs here. This has thus proved to be a win-win situation for all.
Are you looking for a BPO job?
BPO companies in India are handling a variety of services for their clients including human resources functions, employee benefits management, financial and administration processes, sales inquiries, call center and customer relations, accounting and legal activities, data processing, and a lot of other knowledge-based processes. There are also many multinational companies that have set their back office operations in India.
As a result BPO companies in India are recruiting thousands of men and women drawn from different streams to cope up with the outsourced assignments. It is a great challenge to work in a BPO and the rewards are aplenty but the hitch is you must be prepared to work in flexible shifts as per the time zones of the countries the clients belong to.
$11 billion Indian BPO industry is expected to grow five fold
There are various career opportunities within BPO companies and it all depends on your qualifications, specialization, aptitude, skills and vacancies available. There are a plethora of jobs such as team leaders, shift supervisors, quality controllers, voice or accent trainers, account managers, project managers, office assistants, network administrators, system administrators, customer service personnel etc. Effective communication and interpersonal skills are of paramount importance for BPO jobs.
Most of the BPO companies in India post their job vacancies in almost all job sites in India and also release press advertisements. Candidates matching the job profile will be offered immediate jobs – provided they are willing to work during odd hours. You should have a basic university degree preferably B.SC or B.Com or BBA or BBM or even English to obtain a BPO job. Besides, you must be presentable and proactive with excellent communication skills.
If you are looking for an entry level job, it would be ideal to start your career in a Call Center. A call center may be defined a centralized office where a large number of incoming customer calls are handled over the phone. The calls may be inbound or outbound or both. Apart from answering customer queries, you make the calls for conducting survey, telemarketing, sales follow-up, customer relations etc. The only requirement is you must become familiar with US accent and their style of speaking. The major Call Centers in India principally look after customer care, technical support, HRM, finance and accounting, health care, administration, etc. For proper career growth, you must pick the right Call Center that suits your educational qualifications and aptitude best.
The salaries offered to employees by Indian BPO companies can be fabulous. In fact even a fresher can aspire to earn about Rs 8,000 to Rs 10,000 per month. The pay norms for various other positions are Customer care representatives Rs. 8,000 – Rs. 15,000 per month; Team leaders: Rs. 17,000 – Rs. 26,000 per month; Managers: Rs. 3 lacs – Rs. 5.5 lacs per annum; Trainers: Rs. 3 lacs – Rs. 8 lacs per annum. Persons possessing MBA, BE, B.Tech, C.A. and other professional qualifications, can expect very high salaries.
According to NASSCOM the Indian BPO segment is growing leaps and bounds. This growth is primarily due to the large pool of talented young and highly skilled English-speaking employees willing to work in shifts for relatively lower wages compared to international standards.