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Customer Serve Us!

Updated on September 8, 2013

How many times have you received really cheesy customer service only to return for more? What brought you back for a second dose of mediocrity?

More than likely it was the reluctance to change and try something new. We place ourselves in uncomfortable situations because we are "used to doing it that way."

The same can be said for people who consistently provide horrible customer service.

I was having a conversation with my co-worker, Deborah Guillory, about human behavior and what makes us react the way we do in particular circumstances. Deborah brought up a very important fact. She said, "You can not expect someone to give you something they don't have." I had to really step back and process those thoughts from a different perspective.

Although our conversation was far removed from the concept of customer service, I needed that reminder.

We teach people how to treat us.

If we never express discomfort or disappointment, we are inadvertently saying that everything is fine and things remain the same.

When we sincerely and calmly approach the situation, we open the door for change.

Of course this may be a long and tedious process, but you have to judge for yourself whether or not the payoff is worth the hassle.


How Important Is Customer Service To You?

Do you document phone calls made to request service or correct mistakes made with a previously purchased item?

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Follow Up

Do you switch services or products if a company does not appear to subscribe to the theory that the customer is always right?

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    • FalconSays profile image

      Karen S. Falcon 3 years ago from Las Vegas, NV

      I love this hub! Great job! My 'regular' job is in Customer Service. But I also just re-opened my Amazon selling site and from the hour I re-opened, sales sales sales. I digress, the point is, I am suuuuure hoping to get away from my incoming calls, head-set job! call after call after call after call after call of people just droning on about the, eh hem, goofiest nonsense. Really enjoyed your hub!

    • Poeticbuttafly profile image
      Author

      Rachelle 3 years ago from Houston, Texas

      Thank you! Good luck with your business too. I was thinking about my job as well and no matter where we work we seem to have customers who we are responsible for catering to. It actually started as a "vent" about how customers feel entitled to everything and demand the red carpet. Then I thought about people who give lousy customer service are the reason we have to go above and beyond to erase negative images of what customer service. Thank you, again! ~Shawn

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