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Customer Serve Us!
How many times have you received really cheesy customer service only to return for more? What brought you back for a second dose of mediocrity?
More than likely it was the reluctance to change and try something new. We place ourselves in uncomfortable situations because we are "used to doing it that way."
The same can be said for people who consistently provide horrible customer service.
I was having a conversation with my co-worker, Deborah Guillory, about human behavior and what makes us react the way we do in particular circumstances. Deborah brought up a very important fact. She said, "You can not expect someone to give you something they don't have." I had to really step back and process those thoughts from a different perspective.
Although our conversation was far removed from the concept of customer service, I needed that reminder.
We teach people how to treat us.
If we never express discomfort or disappointment, we are inadvertently saying that everything is fine and things remain the same.
When we sincerely and calmly approach the situation, we open the door for change.
Of course this may be a long and tedious process, but you have to judge for yourself whether or not the payoff is worth the hassle.