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How to write a demand letter on any claim. In Personal and Business life.

Updated on July 10, 2013

Some folks are born learning how to demand -- oh well.

Probably ninety percent of all demands are lousy. The reason is stated above, some folks think they are born with the gift.
Probably ninety percent of all demands are lousy. The reason is stated above, some folks think they are born with the gift. | Source

Demands are a part of life. Demands well done get you what you want.

Do not confuse demand with command. Do not confuse demand with request. Stop and think of the differences. A child you can do all three with. Probably requests are better for spouses unless one is being super flaky. Demands can be friendly or antagonistic. Demands can be emotional and logical.

Forget the dictionary for a moment let us talk about the essence of the words. If we are asking in a please state of mind, it is clearly a request. If we are asking in a please state of mind with an explanation it grows closer to a demand. I think requests with an explained good reason are the best for life in general and those can include pointing out another's responsibility and your expectations and that is a demand.

Only someone with authority over you can command you. And remember except in incarceration and military type structures they only have the authority you give them. Do not give anyone else, that authority. Even with your parents if you can read this you need to check that authority.

IRAC

Issue
Rule
Application
Conclusion
What is the problem
What are the rules
How do we apply them here
Therefor they should do as you demand
The product is faulty
Garuantees/warranties
The product needs to be replaced
Replace it.
You ran into my car
Vehicle code
running into someone means that you violated a rule
fix my car

Funny huh! I could end right there and you would get it.

So let us look at you for a moment; Are you logical. Are you emotional; Are you self righteous?

So let us look at the other side for a moment; are they logical, are they emotional, or are they inefficient and stupid or are they dirty rotten scum crooks?

Certainly depending on your answers to the above you would frame your demand differently. So let us look at them in order.

The danged think broke down at 6 years and one day.

Would you just accept fate on this? Do not. Frame your issue so the rules make you win.
Would you just accept fate on this? Do not. Frame your issue so the rules make you win. | Source

What is the issue here?

The water heater broke down with reasonable use within a time period that it is expected to function. See how we did not jump right into the rule. We framed our issue so that only an unreasonable person could dispute it.

Note we did not say: Just because the water broke down one day late does not mean it should not be covered.

That is the beauty of framing an issue.

What is the rule here?

A product under warranty should perform as well as similar products under similar conditions. No reasonable interpretation of a warranty would suggest it expires at the strike of midnight on any given day.

Notice we did not say: I know the warranty expired by it's terms but the date should be flexible.


Again we are framing the rule so that if it is refuted the refuter looks petty and unreasonable.

What is the Application here?

To place a strict hourly restriction on a 6 year time frame would require ridiculous behavior in order to avoid a problem. Is a consumer to have a new water heater being installed at the date of expiration of the warranty? Do manufacturers put a timer in the product to have it break down on a given day? Applying an overly rigid time requirement defeats the purpose of the warranty.

Conclusion

Hey we got 6 good years out of the heater, let us work out something like a discount on the new one and we will stay with your company for life.

I hope that conclusion got you. See I could write about writing an unreasonable demand letter. But that would just cause problems. I am not suggesting that is what lawyers do ;-)

What we demand out of life should be fairness not a windfall benefit to us because of a problem. That hurts society. And we should first demand of ourselves to reasonably evaluate a situation.

Let me give you an anecdote on the matter. A large disable lady in an electric wheelchair or scooter goes into a pedicure shop and "demands" a pedicure. That mean placing your feet in a tub of water. Which in fact would mean sitting on 400 amps of electricity that is not grounded and placing your feet in water. She was denied the service. She got a lawyer to write a demand letter for $50,000 to the shop.

That kind of crap ruins our society. We become a nation of victims and not victors.

I want you to have a voice. But make it a good voice

If you have another problem you would like me to address a demand letter about Just ask here.

Try to remember something just for me. The folks that handle most of these demand letters are barley getting by. The hours stink. The job is tough and the pay is low. Be respectful of them.

Remember also that someone on the phone is even one more down the ladder in the company. And they have no authority. I do not say this to excuse lousy behavior just that it takes one side in an issue to change the tone, make that side be you.

Comments

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    • Ericdierker profile imageAUTHOR

      Eric Dierker 

      4 months ago from Spring Valley, CA. U.S.A.

      Thank you Shannon. I think you make a good point. I would like to think that that is the model for leadership.

    • shanmarie profile image

      Shannon Henry 

      4 months ago from Texas

      Nice conclusion and concept here. In most situations, it works well in ones favor to be the one who sets and keeps the respectful tone, which is within reason, of course.

    • Ericdierker profile imageAUTHOR

      Eric Dierker 

      5 years ago from Spring Valley, CA. U.S.A.

      I apply that to any problem I come up against. It helps me to focus. And I use it with my clients it helps to calm anxiety. Hip hip hooray we finally got some rain! Maybe our firefighters can get some rest.

    • MsDora profile image

      Dora Weithers 

      5 years ago from The Caribbean

      Thanks for sharing your perspective on making claims. I like the IRAC table. Something to remember.

    • Ericdierker profile imageAUTHOR

      Eric Dierker 

      5 years ago from Spring Valley, CA. U.S.A.

      My friend, I think that you would not like that much at all. I got to a VP of operations, threatened him and got to a President, today. Two showers later I still feel dirty.

      Thank you for being such a great support.

    • billybuc profile image

      Bill Holland 

      5 years ago from Olympia, WA

      Your final point is valid and should be remembered, Eric! Just once I'd like to talk to the CEO of a corporation. :)

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