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Humor and Customer Service

Updated on December 26, 2012

Every Job a Sales Job

Customer service, who hasn't been on both sides of the fence? It's not easy to serve the "great unwashed public" as my college professor used to call the public. That's where having a sense of humor comes in. Humor and empathy can truly be lifesavers in the jungle known as Customer Service.

Customer Service requires that the customer be first, but that his or her negativity won't pull you under. A wise man once said, every job is a sales job. You sell your performance as being "excellent" and sell the belief, that "the benefit of keeping me exceeds the cost of having me on the payroll".

Self confidence is important, knowing that you did a good job and learning how to correct mistakes, when you make them. These skills are never too late to develop.

Top Clues for Customer Satisfaction

In order to succeed at the customer service game, there are similarities which bear pointing out.

Those companies who upset only the tiniest fraction of their customers usually have a commitment to customer service, from upper management to the janitor, so to speak.

They continually "raise the bar", or find new ways to satisfy customers by improving quality, service, or accessibility to services and products. Customer Service is a passion for them.

Maybe as a surprise (to me for one), these companies which excel at customer services are also very desirable places to work! There is a spirit of unity and common goal setting - make the customer happy - do what is needed to leave them smiling. That in itself is a good environment for both customer and employee!

This Kind of Customer Service Would Drive Anybody Crazy

The Happiest Place on Earth

Did you guess the job location of these smiling young ladies? If you said Disneyland, you are absolutely correct.

Customer service at Disneyland is very, very strict. Cast members, as they are called, must learn to be good actors, who must become experts at customer care as quickly as possible. Smiles - yes. Earrings - no. Breaks are taken when the crowds die down. Many are fresh out of high school, with very little experience taking care of anyone but themselves. It is a great experience. Here, they must learn how to be energetic and alert while serving tired, hungry and sometimes difficult "Guests", as they are called.

So, how do these employees deal with the stress of knowing that they are in the wrong and the customer is almost always in the right? They can resort to passive aggressive behavior, or just plain Humor!

Happy Shining People

Customer Service is not just a job, it's an adventure.  Having great coworkers helps!
Customer Service is not just a job, it's an adventure. Having great coworkers helps! | Source

Customer Service Quotes by Actual Cast Members

These lines were spoken between co-working Cast Members, play acting in an attempt to keep their sense of humor during stressful situations real or imagined:

When the boss calls you in on your day off.... "No sweetie, I am getting married that day. Looks like it's you behind the counter at Coca Cola Haven"

When a Guest asks - perhaps for the 20th time since your shift began, where the public toilets are located "Keep on walking. That's right. Get your hand stamped. Out the doors of Disneyland, down Harbor Boulevard. There's a Union 76 Gas Station on the corner. Be sure and ask for the key."

"You're looking for Mickey Mouse? Mickey Mouse is a girl and she's having a cigarette right now."

Just a little humor can really take the edge off.

Customer Service Guests are Best

There is nothing like one Customer Service employee to empathize with another's busy day. "Don't fuss at her! You can see she's got her hands full." It is like the Golden Rule in action. Patient as angels, the customers sit piously and patiently. Why? Because they are Customer Service employees themselves!

As college waitresses, the tip would sometimes be for the same amount as the meal (more like snack) if the waitress did her best. That means refilling the iced teas (four to five times!), bring lemon wedges within 15 or so minutes of being asked, and smiling sweetly at the two waitress customers who had settled in for a long chat. TLC is always highly appreciated!

Customer Service was Born Here

The first McDonald's chain restaurant.  Who knew what lie ahead?
The first McDonald's chain restaurant. Who knew what lie ahead? | Source

Madonna in Our Midst

The madonna complex extended to those who were in the same boat that we are, or once were in.

Customer Satisfaction - How to Succeed?

Customer service providers must remember that even if a person is annoying, they probably aren't doing so intentionally. They just express themselves poorly. Try to listen to the message, not in the way it's being said.

Customer service recipients - give your server a break. They aren't your personal valet. They might have been serving other people just like you for the past 8-10 hours before. Give them a break if they look a little disoriented. Maybe they haven't eaten anything for a long, long time. Try not to be indecisive with your food choice, or say no now and then yes later. Not everyone has the nerves to work with, much less serve the General Public.


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    • kenneth avery profile image

      Kenneth Avery 3 years ago from Hamilton, Alabama

      Hello, Euro,

      I loved this piece of fantastic writing. And the topic, presentation and graphics were superb.

      I recently published a hub about "Stupid Questions Asked of Service Desk Employees," and there are some dillies I have heard.

      I gave you a Vote up and on every choice because you deserved it. I wish you my very best on HubPages and in any other writing pursuits you may have.

      I am going to leave you some fan mail and follow you.

      I would love for you to read one or two of my hubs and then become one of my followers.

      A hubber cannot have too many friends.


      Kenneth/ from northwest Alabama

    • debbiepinkston profile image

      Debbie Pinkston 5 years ago from Pereira, Colombia and NW Arkansas

      What a great Hub about the importance of rising above the circumstances at times, and giving our best, in spite of our tired feet, headache, or being in a bad mood.

      I wish the employees in a third world country where I previously lived could read this. Even at the McDonalds in that country the customer service was terrible. American Express customer service there was also terrible and I felt it didn't deserve to represent the company with such poor customer service.

      I haven't worked in a customer service field for a while, but I do think that we are all salespersons in a way, and we should strive for excellence in the way we treat those who come to us for services.


    • EuroCafeAuLait profile image

      Anastasia Kingsley 5 years ago from Croatia, Europe

      Glad you liked them, Glistening Rose! I agree with your philosophy. Thanks for the Up vote!

    • GlstngRosePetals profile image

      GlstngRosePetals 5 years ago from Wouldn't You Like To Know

      Awsome article i love the photo choices, McDonalds with one arch very cool. A laugh a day keeps reality at bay. Voted up!!

    • billybuc profile image

      Bill Holland 5 years ago from Olympia, WA

      Great message! Good customer service should be demanded by every customer....and it is so good for business!