ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel
  • »
  • Business and Employment»
  • Employment & Jobs

Looking For A Work At Home Job? Read This First!

Updated on February 20, 2015

My Career As A Call Center Agent


I have been retired from the work world for 15 years. I didn’t choose to retire from my job as a Medical Technologist. I had “topped out” salary wise, and because of my age, I was costing the hospital too much for benefits. They could hire two technologists for the same amount they were paying me. After 18 years of loyal, dependable work for them, I was told my services were no longer needed! I was devastated. They weeded me out, and about 20 other employees for the same reason. So, now, what will I do? At my age I knew it would be hard for me to find a job. I was right.

I began looking into ways I could make money from home. I began researching on the internet. There are so many scams out there, and I knew I had to be very careful. After a lot of study, I decided on one company who had a good reputation. I applied for a position as a Call Center Agent

I had to pay for a background check . I didn’t mind that. Since these agents handle customer’s credit card information, they wanted people with stellar backgrounds. Mine was fine, of course. The next thing they required was a voice audition. They furnish a script, and I had to record it verbatim. With my southern accent, I didn’t think I’d pass the test, but I did. I was offered a contract, which I signed by email. I had a job! I would make .25 per minute on each call, and that sounded good to me. That’s $15.00 per hour; I was thrilled. I’m so naïve. That figure is assuming I’d talk for one straight hour at .25 a minute. Sometimes I’d sit for a long time just waiting for the phone to ring. The calls would depend on how many agents were on line and how many calls were coming in.

This job would entail answering the phone and taking orders from customers who heard an advertisement on TV about different products. It seemed simple enough. I would take their order, put in the credit card information, and what could be simpler??? In order to begin taking these calls, there were several things I had to do:

Buy a new computer (my old one wouldn’t do the job)

Have a dedicated phone line installed.

Buy a special phone just for this purpose. A regular phone won’t do because you need the special headset.

Buy a phone headset that was hands free to go into the new phone.

It is amazing to me how this whole procedure works. We took calls from any company whose commercial caused someone to call to order. It could be a call for any one product out of hundreds. It just depended on whatever company contracted through this company to handle their orders. I thought how simple it would be just to take calls for one company, but it didn’t work that way. When a call came in, my phone would ring, a script for that particular product would pop up on my screen, and I would greet the customer. I would then type in all of their information: name, address, email address, credit card number, thank them very much and hang up and wait for the next call. I’m sure you have seen these annoying commercials on TV. They sell everything you can think of. Some products are good, some are junk.

Like everything else in life, this job was not going to be as simple as I thought.

The company stresses there can be NO background noise. They don’t want customers to know their call is being taken by someone at home. I have a Miniature Schnauzer who is a barker. She can hear a cricket two blocks away and she will bark. I had to schedule my work time around her nap time which is from 10AM till Noon. I made signs to put on my front and back door telling visitors NOT to knock. My dog will bark! Once you make a commitment to work certain hours, you MUST honor that commit. You can’t change your mind, or else! You will get a bad mark on your record, so that is a NO-NO!

Next, I had to get my computer ready. This means running all virus scanners, cleaning the cache, making sure the pop ups are enabled or I won’t get the script on my screen. This has to be done before beginning to take calls. So, preparation alone would take me about an hour.

I soon discovered that I was lucky to get a total of 30minutes talk time out of an hour. I wasn’t even making minimum wage. I was determined to make this job work. I invested a lot of time practicing the scripts for different products, but then I never knew which company I would take a call for. I wanted to be ready and knowledgeable. The company advised that the more knowledge you have about a product, the better. It was mandatory to study and to attend online training sessions for different products. I seldom got a call for a product I was familiar with.

I had to follow the script that popped up verbatim. That’s OK IF the customer doesn’t interrupt with a question: then I’d have a problem. “What’s the return policy? How much is shipping? What other colors does this come in?” etc. etc. Not to worry…there were Frequently Asked Questions that appeared on the screen in tiny letters over on the right hand side of the script. I’d have to quickly scan the FAQ’s to find an answer while the caller waited impatiently for my response.

Then I’d get the customer who was MAD! They didn’t receive their order yet, or they had returned the product and never got a refund, or some other reason. I couldn’t blame them for being angry, but I’d explain that I only take orders. I’d give them the customer service number. They would yell at me and say they had already done that and they were put on hold or they just didn’t get any satisfaction from the company.

The company wanted the agent to push different products other than the one they had called for. A big one was Clubs. This is where you had to sell magazine subscriptions, or these “money saving” coupon books. All they had to do was to agree to receive these extras, and they would get a $50.00 gift card from a leading store. They liked that idea until I had to tell them: You can cancel this club at any time within 30 days, and your credit card will not charged another dime; however, if you do not call within 30 days, your card will be charged $______a month. In other words, your card will continue to be charged FOREVER! Sometimes the customer would agree, because all they heard was the part about the gift card. If they did say no, I had to give the caller three rebuttals. Could not take NO for an answer.

I did this work for six months before I realized I made a mistake. But at least now, I have a new computer that I can use to write, a phone that is useless, and a dedicated phone line that needs to be uninstalled.

I was told by the company to begin with there are some agents who make $1,000.00 a month. They evidently work at least 12 hours a day without a potty break, or anything to eat. I knew I could never come close. I was lucky to be earning $3.00 an hour. I have to look at this experience as another learning curve in my life. On the rare occasion I see an ad on TV for something that I really want, and I call to order the product, I don’t waste any time with the poor agent taking my call. I’m polite, but I simply say, “I called to order this product, and nothing else. Thank you very much.”

I know it’s a job, and somebody’s got to do it…..it just won’t be me!

Would You Like To Take These Calls?

See results

© 2011 Mary Hyatt

Comments

    0 of 8192 characters used
    Post Comment

    • mary615 profile image
      Author

      Mary Hyatt 2 years ago from Florida

      Good Morning, pstraubie48 Yes, this was just one of many jobs I have taken in my life, and probably the most stressful one! I feel sorry for all the people who fall for these "work at home" jobs!

      Reminds me of all the writers who flock to other writing sites to try and make a quick buck!

      So nice to see you today, Mary

    • pstraubie48 profile image

      Patricia Scott 2 years ago from sunny Florida

      We do learn (hopefully, that is) from such experiences. What a learning curve that was. And of course you are only told what they think you will want to hear...that you will make money!! They forget to tell you the part about being chained to the phone.

      And sadly you did see the 'ugly' side of folks from time to time...

      Glad you got out though....and moved on.

      Angels are winging their way to you this morning . ps

    • mary615 profile image
      Author

      Mary Hyatt 3 years ago from Florida

      Hi WhiteMuse. I know I would never try and do call center work again. Some people were just plain nasty! People would call and complain about the product, or maybe they never received what they ordered, and there was nothing I could do except politely listen.

      Thanks for reading and commenting, Mary

    • profile image

      WhiteMuse 3 years ago

      I know call center work can be just terrible. I was a bit hesitant about the work at home ones. I know it needs training and all. I just had one in Phoenix before that was supposed to be selling cellphones. Their computer program was just about impossible to work with. People would call with their problems that were impossible. A lot of the people seemed to have no problem with it. I found with one that they just could not hear them.

      I was on something else where we were supposed to sell add ons. There was the try out insurance idea. They are really impossible. Some people could work with it. I had some I could work on. Sometimes you need to try other companies.

    • mary615 profile image
      Author

      Mary Hyatt 3 years ago from Florida

      Good Morning, Au fait. You have really had experience with telephone sales. I thought about selling Avon once, but sold for Mary Kay instead. I did not do well with that at all!

      I dread having to make calls of any kind: either to order or to ask a representative about any product of if I have a complaint, because I just know I'll get someone from another country, and I won't be able to understand what they are saying.

      Thanks for coming back and commenting again on this Hub. I do enjoy reading your comments!

      Have a wonderful day, Mary

    • mary615 profile image
      Author

      Mary Hyatt 3 years ago from Florida

      Hi Barbara Kay. Yes, by all means; don't even consider taking one of these call center agent jobs! They make it sound like you'll make lots of money, but this was one of the most stressful jobs I ever had!

      Good to see you, thanks for reading and commenting, Mary

    • Au fait profile image

      C E Clark 3 years ago from North Texas

      While I was an Avon Lady ;) for many years, a team leader, and even a stand-in manager for Avon for a while, I was not in sales when I worked in their customer service call center. I probably made some sales just because I knew a lot about Avon, but it wasn't my job to promote the product per se. We weren't there to try and persuade the reps to tack on an additional item or two. Avon reps are Avon's best customers and will buy that product without persuasion even if they don't sell the product to others.

      I was dealing with Avon representatives. Mostly Avon's best sales reps who were in the Rose Circle, the President's Circle, etc., although I got a few bran new reps too. They were all calling to place orders or to fix problems with received orders.

      I'm talking about Avon reps who actually made a living selling Avon and whose sales were 100,000 -- 250,000 and more a year. Their individual orders were usually 2,000 or more each. That is why I said you can't take an order of that size over the phone in 2.5 minutes or less.

      Avon thinks of their reps (Avon Ladies) as family, and for sure no one would be working at Avon if the products didn't get sold. CS agents have to go out of their way to be super nice to them when they call in no matter how nasty some of them might be. Most were very nice, but every once in a while one of them would be extremely frustrated due to problems with their order and that was their reason for calling.

      Most Avon call centers are now in India and Indonesia. I could tell you lots of good stories about how that works, but . . .

      Agree that you would have done better and been happier working for one company and handling one company's products, whether you worked in the actual call center like I did, or at home. Trying to learn all the information about so many companies and products would be extremely difficult.

      There are still a lot of call centers in the U.S. because the ability to actually speak and understand English is important. Just parroting words one has memorized doesn't always have a happy ending as Avon discovered.

      I handled some of the not so successful calls Avon reps made that ended up in India. After bad results with Indian agents in call centers in India, the reps would call back hoping for a different agent. One rep told me, "I hung up on that man. He was trying to do his best but he just didn't understand, and I was tired from going around and around with him and not getting anywhere. I hung up the phone and then I prayed real hard that I would get an English speaker when I called back."

      She got me, and given that I had been a sales rep, a team leader, and a stand-in mgr, as well as speaking fluent English, all went very well. I got to be an angel (the answer to her prayers), and she got what needed done taken care of. :)

    • Barbara Kay profile image

      Barbara Badder 3 years ago from USA

      One of my friends did this for about 9 months and quit. I thought about it at one time, but am now convinced that I am better off writing instead or selling on eBay or something.

    • mary615 profile image
      Author

      Mary Hyatt 3 years ago from Florida

      Well, I just learned a lot from your comment about selling for Avon. I had NO idea. Our calls were certainly monitored and recorded, but of course, there was no one looking over our shoulders. I think I would have done better if I could have taken calls for just one company rather than just any company or products that popped up on the screen.

      With so many people ordering now from the internet, I wonder how these call centers are faring now. I should do some research on that, and update this Hub. As you can see, it really needs updating!!

      Thanks so much for your great comment, the vote and the share, Mary

    • Au fait profile image

      C E Clark 3 years ago from North Texas

      I've worked as a telemarketer for Montgomery Ward, as a customer service rep for Avon, and as a cs agent for Verizon Fleet. I didn't care for the telemarketing, but I did love the cs work even though I got the occasional angry customer. I'm pretty good at dealing with them. I also worked as a collector for a few months, and while I did well at it, I really didn't like that particular job. I never did any of these jobs from home. No, I wasn't one of those rude collectors and I believe that is why I did so well.

      A few people were offered work from home contracts from Avon, but to do it was a lot of trouble as you pointed out with getting the dedicated line and all the other folderol.

      I worked at the call center and was paid by the hour, not by the call. The reason you were working by the call is not because you worked from home, but because they knew your calls would be few and far between. They have the ability to monitor your calls even if you work at home, and so would know how many calls you took, how long those calls lasted, etc., so they would know if you were working or goofing off. The Avon call center paid home workers by the hour, not by the call, just like those of us who worked in the center.

      Call centers monitor everything an agent says or does. Everything is regimented. In the Avon call center they even had guards patrolling the isles and guards checked everything we brought in with us and everything we took out. There were cameras on the ceiling every 6 feet in every direction.

      I need to clarify that even though I worked on the Avon contract, the call center was owned by a separate entity and handled calls for many different businesses, so Avon was not who enforced all the security. The call center owners managed the security and they contracted with Avon to take care of their customer service and order taking operations and there were 2 or 3 in different parts of the country.

      They know how many calls we get, who they're from, how long the calls last, what the calls are about, whether or not one sticks to the script, whether one clocks in and out at the right time and for the right amount of time for breaks and lunch. Whether one clocks in and out at the beginning and end of one's shift on time, early, or late. They even have the ability to watch you on camera as well as record your calls, and some calls are recorded.

      All the security and recording of what agents were doing drove many of my coworkers crazy, but I soon got used to it. Often my coworkers dealt with the tight security by going into denial. The turnover rate was very high because most of my coworkers couldn't stay on task and security picked up on that.

      I'm always early to arrive at work and always late to leave work. I never abuse my break or lunch times. I did deviate from script often times and I did take longer per call at Avon than the desired 2.5 minutes per call.

      You can't take a 2-10,000 dollar order from an Avon rep in 2.5 minutes. Maybe Jesus could do it, but no one else can. They made allowance for that grudgingly. My customers were happy at the end of the call, even the ones who were angry or surly to start. That made up for the time I took and my deviation from the script.

      Most work at home jobs in the call center type area work out best for all concerned if you work for a particular company like I did when I did Avon calls. I was in the call center, but if I had been one of those people who chose to work at home I would have had plenty to do and would have gotten a regular hourly wage. Working for an unknown company though the Internet sounds questionable to me.

      It's like those ads in the newspaper that promise big income but they don't say what you have to do. Not even a hint. You call them and it's more mystery and run around. You have to attend a meeting where they'll explain it all, etc. Didn't take me long to figure them out. It was usually a sales job going door-to-door selling something really expensive or something no one wanted anyway.

      On the rare occasion I answer those ads I give them about 2 sentences before I ask what it is I'll be doing specifically. If they continue to play hide-the-ball I just say thank you, but it's been my experience that mystery jobs are jobs that no one wants and that's why they try to keep it a mystery. I then wish them good luck and hang up the phone.

      Learned in my gerontology class how hard it is for older people to find a job despite it being illegal to discriminate because of an applicant's age. Older women have it the toughest. Older men have it slightly better, but it's still not easy finding a job.

      Posting this to FB and sharing with my followers. Also voted up and useful/interesting. People need to know about these things.

    • mary615 profile image
      Author

      Mary Hyatt 4 years ago from Florida

      You are right, Linda. Someone has to do this job, but it won't be me. I would liked to have just taken orders, but these agents have to try and sell other stuff, and that makes people angry!

    • Sunshine625 profile image

      Linda Bilyeu 5 years ago from Orlando, FL

      This is one popular hub! I gotta give credit to call center reps, they take a licking but keep on ticking! :)

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, Esmeowl12. I do hope my article on work at home jobs will help you in some small way. I wish I had know ahead of time what the job entailed, but I didn't.

      Thanks for reading and commenting, Good Luck to you, Mary

    • Esmeowl12 profile image

      Cindy A. Johnson 5 years ago from Sevierville, TN

      Yikes! This sounds awful! I am approaching a similar situation to your own so I'm glad to know this information up front. Thanks for the tips!

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi again, dianetrotter. It just amazes me to see all the ads when I open Yahoo or any other site advertising these work at home jobs where they promise you will earn lots of money. I agree: it is morally wrong, but they don't care.

      Hope you have a good day today, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, eusaphzae. Sounds like you are now content with your life and work. That's a good thing.

      I'm glad I met you here, Mary

    • dianetrotter profile image

      G. Diane Nelson Trotter 5 years ago from Fontana

      Hi Mary, I know that they are not technically breaking laws; however there are moral responsibilities. To suggest that a person who already needs money spend money to make money is heartless. However, personal responsibility is equally important. Reading articles like yours should cause people to think before leaping. I hope many, many people read it.

    • eusaphzae profile image

      Fahd Mehmood Khan 5 years ago from United Arab Emirates

      I was working 8 hours a day. Anyhow now it is past. Alhamdulillah I came to UAE and have a good job here. Plus i can get a time for such a nice community...I am satisfied.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Good Morning, eusaphzae. I'm happy this work at home worked well for you. You are certainly in the minority. I wonder how many hours a day you had to work to make any money? If I could have just taken customer calls and not have to do all the other stuff they required, I would have been fine with it.

      Hope you have a wonderful day, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, dianetrotter. These companies really aren't breaking any laws; they just prey on people like myself who want to just earn a little money working at home. They just make it sound so easy, and it is NOT.

      Thanks for reading and commenting, Mary

    • eusaphzae profile image

      Fahd Mehmood Khan 5 years ago from United Arab Emirates

      Yes Mary I did this and you know the worse part...I was selling. i worked in both, Outbound and Inbound call centers.

    • dianetrotter profile image

      G. Diane Nelson Trotter 5 years ago from Fontana

      I think this type of job is a scam. Companies should not be allowed to do this. FTC should step in.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, Tyler. Nice to meet you today! If you don't like talking on the phone, you sure wouldn't like this type of work.

      Thanks for reading and commenting, Mary

    • tobint44 profile image

      Tyler Tobin 5 years ago from North Carolina

      Nice info, definitely wouldn't be for me.I can't stand being on the phone. Great Hub.

      Tyler

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, CrisSp. I see you have done this type of work before. Oh, I remember studying the scripts for companies that I may never get a call for. Oh, the nasty callers, too!!! I am definitely trying to warn others not to get suckered into taking a job as a call center agent!

      Thanks for reading and for sharing, Mary

    • CrisSp profile image

      CrisSp 5 years ago from Sky Is The Limit Adventure

      Very useful and informative hub. Thanks for sharing Mary.

      Indeed, there's a lot of on-line crooks now-a-days- (pardon my saying) and so we have to be careful. I've once in my life worked as a telemarketer too while I was in the University and let me tell you, it was a dead-end job for me (and for all), the most boring and unproductive job (at least for me). I feel like I was a robot, talking to a machine or sometimes to myself, while practicing my script. Lol! I also get a lot of nasty callers and I can't take them though we were of course trained not to take it personally. I lasted only for 3 months. Then again, as you said--someone has to do the job. And, I can't do it!

      This kind of info needs to be shared for awareness purposes. So, I'm definitely sharing this.

      Thanks again.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, SkeetyD. The main reason I wrote this Hub was to warn people against these work at home scams. There are probably some out there that are good, but I didn't find one!

      I'm glad you liked my Hub. Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, Sara. You are so right: it's hard to find a job that you can do at home. I investigated many of them before I settled on this one company. Guess I'll just stick to HP, ha.ha.

      I'm glad you liked my Hub on working as a call center agent. Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, teresapelka . There was no money to the company to get the job. It just took money to get the necessary equipment. The background check is important because we took credit card info.

      Thanks for reading and commenting, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, eusaphzae. You sound like you may have had a job as a cell center agent, too!

      Thanks for reading and commenting, Mary

    • SkeetyD profile image

      SkeetyD 5 years ago from Barbados

      Thank you so much for sharing your experience. I am sure several people you were looking for at home jobs read your hub and put even more thought into the type of job they chose. Great hub!

    • profile image

      Sarra Garrett 5 years ago

      Great hub Mary. I too find it difficult to find a job I can do at home due to the scams and for typing jobs they want to pay you pennies for your hard work. Ugh.

    • teresapelka profile image

      Teresa Pelka 5 years ago from Dublin, Ireland

      Strange at the very beginning you had to have the background check before your audition. Should your voice have been disagreeable, they wouldn't have had any placement for you. Did they take the money?

    • eusaphzae profile image

      Fahd Mehmood Khan 5 years ago from United Arab Emirates

      Hey...Thanks a lot...Yeah I read this.... Definitely someone has to this...But I had experience and i know what it takes.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, eusaphzae. Nice to meet you! Yes, these call center jobs are not what they appear to be at first. Like I said in my Hub, someone has to do this job, but it won't be me.

      Thanks for reading and commenting. Mary

    • eusaphzae profile image

      Fahd Mehmood Khan 5 years ago from United Arab Emirates

      I was doing same job in the Call center office. It was a nightmare....working in call center sometime sounds good specially to Young people, but life is so tough. My duty started at 0100 hrs sharp. i have to reach at least 30 minutes before for connect, where Quality officer was supposed to tell us about updates if any. Then calls started and you have to answer the calls and Allah knows sometime you don't even get time for a second.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, RhondaHumphreys1. Oh dear, you sound like you are going down the same path I went down to get a job as a call center agent. Maybe they are not all the same. I really thought I'd just be taking calls and making sales over the phone. They don't tell you up front exactly what they expect you to do, that's the sad part.

      Good luck: just be careful. Thanks for reading commenting and the votes . Mary

    • RhondaHumphreys1 profile image

      Rhonda Humphreys 5 years ago from Michigan

      Mary,thank you so much for this great information. I lost my job in the same way you did back in April. I too have checked out the call center positions. I have already put in my phone line and bought my head set. The only thing I didn't need to buy was the computer and I still hadn't bought the phone. I didn't finish my application yet. Sooo glad I hadn't. I don't think I will be doing that application anymore. lol Thank you so much again for the great information. Rated up and useful.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, LohrainneJanell. Nice to meet you today. Yes, some people do make a little money at a call center agent, but not too many. Sounds like you had a bad experience just like I did.

      Thanks for reading and taking the time to comment, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, nisargmehta. So nice to meet you! I would have enjoyed this job if all it entailed was customer service, but there were so many other demands made on me.

      Thanks for reading and commenting on my Hub, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi Michael Tully. Yes, if I were you, I would think a long time about doing this work at home idea. Be very careful, or you will be disappointed as I was.

      Thanks for reading and commenting, Mary

    • Lohrainne Janell profile image

      Lohrainne Janell 5 years ago from Fairfield, IA

      I did the same thing and realized it was hard to make money at it. I do know someone who earned about $10/hr doing it and she had young kids. But, I sure didn't!

    • nisargmehta profile image

      NISARG MEHTA 5 years ago from SURAT, Gujarat, India

      Hi. Since I have worked as an inbound technical support officer in a call center at Bangalore I was and am very enthusiastic even today after I stopped making calls from more then 3 years. It is always pleasant to talk to different people and provide appropriate solution to them. One thing that kept me going was, how happy will that person be when I'll resolve his problem. This says it all. :)

      Nice Hub.

    • Michael Tully profile image

      Michael Tully 5 years ago

      Excellent Hub, Mary. Many thanks for sharing. I had been considering this line of work for supplemental retirement income, but no more! Thumbs up, useful and interesting.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, Liz-reviews. It's nice to meet you today! Thanks for reading and taking the time to comment on my Hub about being a call center agent. Yes, I try to spare others by sharing my bad experience.

      My best, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, again, Vicky22389. We were all new to HubPages at one time. You will find everyone here is always eager to help you. If you need help go to the Forums and just ask. I'm certainly not a pro at this (never will be), but if I can help, please let me know.

      Have a wonderful day, Mary

    • Liz-reviews profile image

      Eunice Elizabeth 5 years ago from Vancouver, BC

      Hi Mary615

      Thanks for sharing your story to spare others from this underpaying job with next to impossible requirements, and all because you were trying to make a descent living with what you thought was a reputable company.

    • Vicky022389 profile image

      Victoria P 5 years ago from Orlando, Florida

      Nice to meet you too mary615! Today is my first day on Hubpages so I am a little inexperienced with this! Thank you for being so sweet!

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, Vicky022389. So nice to meet you today! Thanks for reading and taking the time to comment on my career as a call center agent.

      Hope to see you again, Mary

    • Vicky022389 profile image

      Victoria P 5 years ago from Orlando, Florida

      Great Article! I answer phone calls all day being a receptionist, it can be so frustrating at times!

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, pstraubie48. How nice to see you today! Thanks for reading about call center agent jobs.

      It was quite an experience for me, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi saitam, thanks so much for reading and commenting on my Hub about work at home jobs. They really do exploit people trying to make a little money.

      My best, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, pinkertonindia. So nice to meet you today! I am so glad you liked my Hub well enough to email it to your friends. I'm just trying to warn people against these companies who prey on others trying to work at home.

      Regards, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi kimberlie33, Thanks for reading and taking the time to comment on my Hub about a call center agent. You are right: at least now I have a decent computer to write my Hubs with. Now, if it would just come up with ideas and write them for me, I'd be fine!

      My best, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, Jo Goodsmith11. Yep! I got "took" big time! I believed every word they said. They just don't tell you the whole truth; just part of the truth. There may be honest work at home companies but I think the companies who solicit call center agents are all the same!

      Thanks for reading, commenting and sharing. Mary

    • pstraubie48 profile image

      Patricia Scott 5 years ago from sunny Florida

      Thanks for giving us the inside story....ps

    • saitam profile image

      saitam 5 years ago from Lisbon

      Interesting story how the companies work and how they can exploit the workers.

    • profile image

      pinkertonindia 5 years ago from India Headquarter : Plot # 82, 5th Floor, Sector - 44, Gurgaon 122 002 Haryana, India

      Bookmarked this site and emailed it to a few friends, your post was that great, keep it up..

    • kimberlie33 profile image

      Kimberlie Kacan 5 years ago from Brooklyn, NY

      I'm really sorry that all of that happened to you! But you are right - on the bright side, you do have a new computer to write with - sounds pretty good to me! =)

    • Jo_Goldsmith11 profile image

      Jo_Goldsmith11 5 years ago

      Hi there. I have to tell you that you have been scammed my dear. :(

      I would report these folks to your Atty General office, local authorities and make sure you get refunded the money you spent verses the money you made. Bless your heart! I wonder if it is the same company that was trying to solicit me? There was no way I would agree to their terms. *Anytime* these on line work from home folks want your money before you get the job. It is a scam. Voted this up and passed along. Thank you for the inspiration on writing a hub about all the scams out there. good luck!

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, davione1234. Thanks for reading and for your comment. Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, ronny2005. Thanks for the compliment on my Hub about being a call center agent.

      Thanks for reading, commenting, the votes and the share, I appreciate that, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, grand old lady. How nice to meet you today. I'm glad you found my Hub on being a call center agent interesting.

      I hope we will meet again to share our Hubs here in Hubland. Mary

    • profile image

      davione1234 5 years ago

      like it

    • ronny2005 profile image

      ronny2005 5 years ago from HubPages

      Great Hub. Thanks for sharing your experience and your story with us. Voted up and shared.

    • grand old lady profile image

      Mona Sabalones Gonzalez 5 years ago from Philippines

      Very interesting story! Thank you for sharing:)_

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, Missy Mac. how nice to meet you today! Thanks for reading and commenting on my Hub about looking for work as a call center agent.

      My best, Mary

    • Missy Mac profile image

      Missy Mac 5 years ago from Illinois

      Great Hub! I am an online tutor and understand receiving unknown calls. Sometimes, I may need to help students in math or reading (K-12)

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, rabergeronjr. Yes, if I would you, I would rethink getting a job as a call center agent. There are probably other work at home jobs that would be better for you.

      Thanks for reading and commenting, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      arHi, Pavlo. Nice to meet you! No, this kind of job is not the best job. They make you think it's a great job, but it is NOT.

      My Best, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, Justsilvie. Yes, these "work at home" jobs are not what they say they are. I order from websites, too. It's quicker and you don't have to listen to the agent.

      Have a great day, Mary

    • profile image

      rabergeronjr 5 years ago from Washington D.C. Metro Area

      Hello Mary, I am glad that I read this. Sounds like me and you are on the same page prior to actually doing this type of work. I thought about doing some part time work on this but if this is what I gotta do than forget it. Thanks for the great posting.

    • Pavlo Badovskyy profile image

      Pavlo Badovskyi 5 years ago from Kyiv, Ukraine

      IF you want to make money from home, it is definitely not the best job. Very useful and warning hub!

    • profile image

      Justsilvie 5 years ago

      Well done Hub. I was stressed just reading about the job. I usually order from a website seems to save me and now I am finding out the order taker stress.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Good Morning, DeviousOne. You are smart to be skeptical about these work at home offers.

      My intent was to warn others about these companies.

      I hope I have done that, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, dianetrotter. So nice to meet you! Yes, be forewarned about these "work at home" offers. They make it sound so wonderful, but they are not.

      Thanks for reading and commenting, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, oceansider. Nice to see you. I have a granddaughter who is searching for a job. She has her BS but every job she applies for wants someone with experience, and she has none!

      Be careful with these "work at home" offers.

      Good luck to you, Mary

    • DeviousOne profile image

      DeviousOne 5 years ago from Sydney, Australia

      I'm always sceptical about those work from home phone jobs, especially in Sales. You could be working your bum off for almost no rewards. They don't care about your time, only their money.

      Thanks for sharing your experience with us. I hope other people learn from this too

    • dianetrotter profile image

      G. Diane Nelson Trotter 5 years ago from Fontana

      I always wondered how this works. I don't like it! Thank you for the heads up.

    • profile image

      oceansider 5 years ago

      Mary,

      Thank you for writing about your experience with that work at home job answering calls.....that must have been so frustrating to go through...buying a computer, phone & all that, just to find out you could hardly make any money.....I also tried something many years back, working from my home computer, and it was also a big disappointment, I never even made a penny from it.

      I need a job now, but I am being careful and selective about what I apply for.....thank God I am still on Unemployment Insurance!

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, upal199. Nice to meet you! I do hope people will learn from my experience as a call center agent.

      Thanks for reading and commenting, Mary

    • upal19 profile image

      Ashraf Mir 5 years ago from Dhaka

      Some people surely will learn from this experience. I'm also of them. Thank you for kindly sharing this.

    • gail641 profile image

      Gail Louise Stevenson 5 years ago from Mason City

      Your welcome.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, gail641. No, I don't think you would like a job like this one that pays you about 3.00 an hour, not to mention the stress!

      Thanks for reading and commenting. Goodnight, Mary

    • gail641 profile image

      Gail Louise Stevenson 5 years ago from Mason City

      Hi, I don't think that I would ever want a job like that. 3 dollars an hour doesn't sound good at all. Very interesting and great hub. The telephone job sounded like a lot of trouble for very little money.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, Sally's Trove. Yes, these companies make you think it's just a peachy job and you'll make lots of money being a call center agent: Baloney! Every time I see an ad on TV with an 800 number, I think to myself, "That call will go straight to some call center agent working from home"

      Thanks for reading and for the votes, Mary

    • Sally's Trove profile image

      Sherri 5 years ago from Southeastern Pennsylvania

      It's so valuable to hear experiences like this...you never get this picture from the come-on spiel a company lays out to woo potential employees/contractors. The truth shall set you free! Up, interesting, useful. I wish "necessary" were a voting category. :)

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, lindsay123. Thanks for reading about my experience as a call center agent. No, if I were you, I'd just stick to writing...that's what I will do.

      Have a wonderful day, Mary

    • lindsay123 profile image

      Article Writer 5 years ago from Philippines

      thank you for sharing your experience, i have not tried to work as a call center agent but i think its not the job for me. I am satisfied with my article writing work. Here in the Philippines, i am quite satisfied with the earning i get in article writing though for some might think that it is quite low..

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi Alecia. Yes, a lot of people (including me) think they will make lots of money answering phones and taking orders....not that simple!

      Thanks for reading and commenting, Mary

    • Alecia Murphy profile image

      Alecia Murphy 5 years ago from Wilmington, North Carolina

      I always felt like doing call center work was more of an expense than an actual worthy investment than they make it out to be. But your experience confirms it to me. If I do something work at home, it won't be this. Thanks for sharing your experience honestly.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, GClark. Thanks for the nice compliment on my Hub about being a call center agent. Oh, yes, if had only known what I was getting into, I never would have made the commitment to do this kind of work.

      People fall for this every day hoping they will make big money.

      Thanks for reading and commenting, Mary

    • GClark profile image

      GClark 5 years ago from United States

      Excellent in-depth article that truly gives great in-sight as to what it takes to do this work-at-home job along with information on the costs involved before you even make a dime. I am guessing that if you had been lucky enough to have this same type of detailed info available earlier you would have passed on the "opportunity!" You have definitely saved many others from making the same mistake. Thanks for sharing.

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi Speciallk3749, thanks for reading and heeding my warning. Yes, I'll stick to HP, too.

    • Specialk3749 profile image

      Karen Metz 5 years ago from Michigan

      Thanks for the warning! I will stick with Hubpages...lol

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi, iguidenetwork, thanks for reading and taking the time to comment on my work about being a call center agent. I agree you need a little luck to find a good WAH job.

      My best, Mary

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi again, Nicole. Thanks for coming back to let me know about the work you do. I'm happy you found a good company. Good luck.

    • iguidenetwork profile image

      iguidenetwork 5 years ago from Austin, TX

      Very good article! More often than not, it's just luck that gets some of us into good and legitimate work-at-home jobs. Thanks for sharing your wonderful story! :)

    • Nicole S profile image

      Nicole S Hanson 5 years ago from Minnesota

      I do a wide variety of things, but mostly customer service for a company that allows us to telecommute. I got lucky and found a nice company, but I'm sure there are plenty of scam places out there too :(

    • mary615 profile image
      Author

      Mary Hyatt 5 years ago from Florida

      Hi Nochole S Thanks for reading. I'm curious: do you do other work at home (other than HubPages)? I thought this call center work would be ideal for me, but it wasn't.

      My best, Mary