Why Call Center Outsourcing Continues to Flourish in the Philippines

Despite the ongoing problems on recession, call center outsourcing continues to flourish in the Philippines. The continuous upsurge of jobs in the Philippine call center industry provides employment to virtually thousands of capable individuals. It seemed, therefore, that the Philippines is one of the countries that continues to enjoy a good employment rate while other nations have reported lay-offs.

The call center industry in the Philippines has a strong hold on the outsourcing market. The Philippines is eyed by many foreign businesses as an excellent venue for their marketing and outsourcing needs.

There are several reasons why call center outsourcing continues to flourish in the Philippines. One of these reasons is the competence of the Filipinos in the use of the English language. Filipinos working in the call center and business process outsourcing industry are English experts and can well converse with clients with an American accent, making them the more in demand in the call center market.

Another reason why call center outsourcing continues to flourish in the Philippines is that Filipinos are able to deliver high quality work at the designated time. They are able to live up to the expectations of the foreign clients. Because of the stellar performances of the Philippine call centers, more and more clients prefer to outsource their work to the Philippines. Among the key players of the call center industry are Convergy’s, Teletech, Accenture, Sykes and LWS Media. Most of these call centers are located within the vicinity of Metro Manila, the Philippine capital city.

Filipinos are known to be hard-working, courteous and efficient workers. These factors add up to the reasons why call center outsourcing continues to flourish in the Philippines. The friendly atmosphere imbibed by Filipinos as well as their dedication to work is well appreciated by clients from all over the world.

Still another reason why call center outsourcing continues to flourish in the Philippines is the low rates offered by the Philippine BPO industry. Philippine call center companies offer affordable rates to their foreign clients. On average, clients may only pay a range of $8 to $10 to a Philippine call center agent in exchange for high quality services. This is a big cut off to the hourly rates of call center agents in the US which may reach up to $25 or $35 per hour for the same amount and quality of work.

The continuous progress of the business process outsourcing and call center industry in the Philippines provides thousands of jobs to Filipinos. The call center industry is among the many industries in the Philippines that provide jobs and financial security to the Filipinos. The companies in this industry provide jobs even to fresh graduates. In addition, they are also known to provide competitive and above average compensation to their workers. Because of the above industry level compensation that call center agents receive, they are more inclined to perform their work better and to continue providing satisfaction to clients.