Technical skills can be learn. Passion is what harder to build up. So, you need passion to serve customer as first.
I would say that you need all of the following for IT support...
dedication to customer service
good analytical mind
pays attention to detail
knowledge of specific technology
Patience. Lots of it.
You get paid to think when other people don't necessarily want to (or can). Some support issues that come your way arent "issues" at all, or the solution is right in front of the end user, but they dont want to think, so they call you. You'll find that some end users will rely on you for everything, while some "know enough to be dangerous", and then call you when they break something . The better you get, the more you are relied on, and eventually will get asked to do everything from install a car stereo to "fix my botched exchange install that I tried to do myself by 2pm"...
People skills,, the ability to interact with the end user in a pleasing way --- even though you may be frustrated. ("fix your exchange server by when?")
Ability to identify the issue quickly and more importantly correctly ("you don't know what outlook is?")
Ability to solve a given issue quickly, correctly or find an alternative that may even be better (think outside the box --- "hosted exchange might be the solution you need")
The desire to keep learning, constantly.("time to pull out the exchange 2010 install guide")
The ability to speed read ("lets see, so its 1:25 pm now...")
Patience. Lot's of it.
You just have some technical skills and also some good speech of communication which makes your It Support business better like ICT Northwest.
by Jenny Pugh6 years ago
I had been followed and my accounts everywhere being abused by unscrupulous and conscience-less hackers since May of 2011. They cloned my ID's, slightly changed my ID, posted my picture and created an account in my name...
by Simarpreet Singh2 years ago
I am very happy that my first hub got published. Tell me some hot topics to write on.
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