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Anyone else have this problem? I have noticed it with at least two hubs that I have voted on and selected one of the descriptors at the bottom. It shows up as counted, but when I go back to the page it's gone.
That's happened before. It comes back eventually. Leastwise it has in the past.
I'm glad you brought this up. Because I had reported it a long long time ago and HP responded by telling me it was happening because I was trying to vote twice. Even though I was pretty sure that I wouldn't make that mistake, I accepted the fact that it's possible that I did. So I dropped the issue. Now that you see it happen too, I wouldn't doubt that it truly is a bug in the system.
@Glenn is correct.
We do not process and record ratings in real time.
Any rating will indicate an increment when clicked, but those ratings are not committed until later. We merely show the number increase as a visual indicator that something has occurred.
We also have logic to disregard duplicates from the same user or ip address, so a vote is not recorded multiple times.
So the information is being captured, just not applied in real time.
That's odd. We'll definitely look into it (I don't have any answers now, but we'll hopefully have some soon).
Thanks for chiming in Simone. You might find the original forum thread on this helpful to review in case you feel this is still a problem...
In that thread Matthew Meyer was able to reproduce the problem. But then later reported that the engineering team had a different response -- stating that HP disregards duplicate votes. Of course this is understandable. But based on this newly reported issue, I wonder how many of us actually make that mistake.
I'm a newbie here so I guess I'll just have to pay attention from now on.
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