FIXED: Profile background images not showing in Firefox 21

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  1. Rob Winters profile image81
    Rob Wintersposted 5 years ago

    A few days ago I noticed I could no longer see my own profile background image on my profile page. I am also no longer able to see the profile page backgrounds of other hubbers either. This issue does not appear to be a problem if I use Internet Explorer.

    1. Simone Smith profile image92
      Simone Smithposted 5 years agoin reply to this

      Yikes, sorry about this! Thanks for reporting the issue. I'll let Matt step in to report this bug properly, as he's the pro at doing so, but our office will be up and running after the holiday weekend starting tomorrow and we shall hopefully have the issue resolved soon thereafter.

      1. Rob Winters profile image81
        Rob Wintersposted 5 years agoin reply to this

        No problem Simone thanks for reporting it on.

    2. Matthew Meyer profile image73
      Matthew Meyerposted 5 years agoin reply to this

      Thanks for taking the time to report this.
      I, indeed, see no background images on Hubs in Firefox 21 in Windows 7.
      Chrome, Opera, and Internet Explorer do not appear to be affected.
      I have forwarded this to our engineering team to be addressed.

      1. Rob Winters profile image81
        Rob Wintersposted 5 years agoin reply to this

        Thanks Matthew, appreciated.

    3. ezhang profile imageSTAFF
      ezhangposted 5 years agoin reply to this

      It appears that the most recent version of Firefox (21.0) included some changes that conflicts with part of our code. We'll deploy a fix for this soon.

      To our knowledge, this only affects Firefox 21.

      1. Rob Winters profile image81
        Rob Wintersposted 5 years agoin reply to this

        Good to know.Thanks ezhang.

    4. Matthew Meyer profile image73
      Matthew Meyerposted 5 years agoin reply to this

      We have deployed a fix.
      I just tested using Firefox 21 and Windows 7 and did see background images for profiles.

      You may need to refresh your browser and/or clear cached content in order to see the images in your browser.

  2. relache profile image86
    relacheposted 5 years ago

    I too am not seeing profile backgrounds with Firefox.  I'm running version 21.0

    1. Rob Winters profile image81
      Rob Wintersposted 5 years agoin reply to this

      Yep, that's the same version i'm on.

  3. rebekahELLE profile image86
    rebekahELLEposted 5 years ago

    I'm on an older version of FF on a Mac and can see backgrounds fine.

  4. Nell Rose profile image91
    Nell Roseposted 5 years ago

    I have reported it to Firefox as I noticed it too. I thought it was my pc but it seems there are a few of us using Firefox that are affected. Hopefully they will read my complaint and sort it out soon.

  5. Anamika S profile image67
    Anamika Sposted 5 years ago

    It seems to be a browser problem. I am seeing it fine on chrome but I see a white background on firefox.

  6. Shopping-Online profile image68
    Shopping-Onlineposted 5 years ago

    I am seeing the profile background on chrome.

  7. Astra Nomik profile image46
    Astra Nomikposted 5 years ago

    Agreed. Internet Explorer shows the background on the profile page but Firefox does not show anything but a white background. It is a Firefox glitch.

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