This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: "https://hubpages.com/privacy-policy#gdpr"

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
jump to last post 1-5 of 5 discussions (6 posts)

Customer Service

  1. Arachnea profile image75
    Arachneaposted 3 years ago

    So, I have worked off and on in customer service for years. Every now and again I get a really charming caller. One such caller was an elderly person who was cussing and screaming up a blue streak. The call had been transferred to me in error. Needless to say, the caller wasn't happy. At one point in the conversation that person said, "I'm 65 (or maybe 75) and ... yada, yada, yada ... ." Well there was the briefest of pauses and I was able to slip in. "That really surprises me as you don't sound a day over 31." The caller stopped his dialogue and the line was quiet for the longest time, then when he came back on the line he was just as sweet as honey. If any of you have worked in customer service, I'd love to hear your tales. I remember that call fondly for some reason.

  2. profile image0
    Scott A McCrayposted 3 years ago

    'Bout 12 years ago I was in one of my "many hats" jobs - silly me, I like working for smaller companies - when "that customer" called in with a litany of complaints. You know the one - the one that is never happy - no matter what?

    She lit into me like a house on fire and I tried my best to calm her down to no avail. Now keep in mind, she was insinuating my Mama lived under the front porch (it's a country thing - think about it) and cussin' up a blue streak. I tried to interject and calm her some more, but no dice.

    I finally just quit trying and went silent.

    "Are you still there?" she said.

    Yes, ma'am."

    She lit into me and the company I worked for again.

    Me: #crickets

    "Are you still there?" she said.

    Yes, ma'am."

    Me: #crickets

    "You're not gonna talk to me if I keep cussin' at you, are you?" she said.

    "No, ma'am. They don't pay me to be cussed at, they pay me to solve problems..."

    Following that, she wouldn't speak to another sales/service/support rep. She still hasn't forgiven me for leaving that job, but we remain friends.

    #TrueStory

  3. Blond Logic profile image97
    Blond Logicposted 3 years ago

    When I worked at a grocery store in the UK, I notice an older gentleman just standing in the middle of an aisle. I went and asked if I could help him find anything.

    He grabbed hold of my arm, and I realized then he was blind. He explained to me that his companion had left him there while they just selected a few things.

    When he heard my American accent, he went on to tell me how much he loved listening to audio books when they were read by Americans. He spoke with great animation and patted my arm as he spoke, much  as my grandmother use to do.

    I am certain our paths were meant to cross that day as it lifted both our spirits.

    1. profile image0
      Scott A McCrayposted 3 years agoin reply to this

      Blond Logic - what a beautiful story! It lifted my spirits today!

  4. Glenda Motsavage profile image82
    Glenda Motsavageposted 3 years ago

    @Scott A McCray... I think I processed her drivers license at the DMV!

  5. Suzanne Day profile image96
    Suzanne Dayposted 3 years ago

    I once worked as a telemarketer for gym signups. It was hard going - I coped for about 3 weeks then left that job. During a call, I pitched gym membership to a nice sounding guy on the phone. Unfortunately, I didn't know how to pronounce the nearest capital city's suburb of Reservoir. I said it "Re-serve-warrr" and he said I sounded like a 70s throwback on drugs.

    Finally figured out most people call it "Re-serve-vore".

    Total embarrassment.

 
working