The Maven bar popping up during Q&A

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   DrMark1961posted 4 years ago

   For the last few days I have had a problem with the Maven search bar popping up at inappropriate times. I answer the question, submit the answer, and my answer is lost and I am taken to the Maven seach bar. This has happened so often that I have taken to copying my answers before submitting so that they will not be lost.
   Answering questions takes a great deal of time. This Maven bar popping up and destroying my answers only makes me less likely to want to use the Q&A.

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      TIMETRAVELER2posted 4 years agoin reply to this

      Report this to the team. It sounds like a technical glitch.

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   2. STAFF

      Matt Wellsposted 4 years agoin reply to this

      Please send a screenshot of the Maven search bar popping up in Article QA to team@hubpages.com and we will investigate.

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         DrMark1961posted 4 years agoin reply to this

         Okay, but the only thing that shows up when this happens is the Maven search screen, the blue background. You can no longer see anything about the q and a.

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            Glenn Stokposted 4 years agoin reply to this

            Better yet - make a screen shot immediately before you click the "answer" button and send that to Matt so he can see if anything looks strange there. And if you can print the source code of the page with your browser (at the point where you are about to press the answer button), save that to a file and send it to Matt. I would think that is the most helpful.

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               DrMark1961posted 4 years agoin reply to this

               That would be worthless, in my opinion, as it does not happen every time.
               if you want to reproduce this problem to see how it looks, go to your Q&A page and click on the number of questions. (Just under the word "title") By doing that I am taken to maven.io
               I would like to know if the same thing happens if others do this.
               Thanks.

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                  Glenn Stokposted 4 years agoin reply to this

                  Oh, You never mentioned that before. You previously said it happens when you click the save button.
                  
                  Anyway, the number of questions (under the title sort link) is not clickable. At least not for me. It's just an informational line that tells you how many published titles you have in Q&A.
                  
                  Are you saying that it's clickable on your computer? If that's the case, hover over it and see what the link is that it will go to when you click it. Most browsers show you that info when you hover over the link. It's usually at the bottom (left or right) depending on what browser you have.
                  
                  If you can get that info, I'm sure that will help Matt a lot.
                  
                  Since you say it doesn't always happen, you may have to refresh and hover a few times until you catch it.
                  
                  I'm wondering why you would have wanted to click that anyway. Am I missing something?

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                  lobobrandonposted 4 years agoin reply to this

                  It's not clickable here either.

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                     DrMark1961posted 4 years agoin reply to this

                     When I opened up the qanda page on my profile, it was not clickable. When I open an email that says "you have a question" it looks like the same screen popping up, but the number is clickable.
                     I have no idea why this should be different. When you get another question check it then please.

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                        lobobrandonposted 4 years agoin reply to this

                        I just checked and the URL it takes me to is the same as going to it from the stats page. The number is not clickable on my computer.

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                           DrMark1961posted 4 years agoin reply to this

                           Thanks.

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                              Glenn Stokposted 4 years agoin reply to this

                              So? What do you see when you hover? Did you see my detailed explanation above?

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                                 DrMark1961posted 4 years agoin reply to this

                                 https://hubpages.com/my/hubs/qanda which makes absolutely no sense since it takes me to maven.io

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                                    Glenn Stokposted 4 years agoin reply to this

                                    That’s the URL you see when you hover? That’s not maven.io then. You’ve got something weird going on. Did you try it from another computer? Did you print the source code yet? That will show if what you see when you hover is different from where it actually goes. Matt would need that.

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                                       DrMark1961posted 4 years agoin reply to this

                                       Although I am only seeing the qanda site, I also see a box with "A member of the Maven coalition" when I hover my mouse over the q in questions. (under title). Are you seeing that?

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                                          lobobrandonposted 4 years agoin reply to this

                                          We're going to need a screenshot of the stuff you see over the Q, etc. Just to make sure we're on the same page here. I see nothing. But not sure which Q you refer to. I hovered over the Q in Article Q&A and XX questions.

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                                          Glenn Stokposted 4 years agoin reply to this

                                          Same results as Brandon. I don’t see any links where I think you are talking about DrMark. That screenshot will definitely help. And as I said three times already, the source code will show us exactly what you’re dealing with. If you don’t know how to do that, please tell me what browser you’re using and I’ll tell you how to get the source.

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   lobobrandonposted 4 years ago

   How is this happening? Are you clicking on something that is taking you to the Maven search page? I always answer questions from https://hubpages.com/my/hubs/qanda and I do not see the maven link here.

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      DrMark1961posted 4 years agoin reply to this

      I have no idea. I am not clicking anything. When I answer the question and hit submit the answer is lost and I am taken to the Maven search page.
      You are right, and I do not even see the Maven key on that qanda page.

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         Glenn Stokposted 4 years agoin reply to this

         I have a silly question, but are you clicking the save button? You say you are hitting submit. I just want to be sure you don’t mean something else since there is no submit button on the Q&A.

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            DrMark1961posted 4 years agoin reply to this

            Yes, the save button.

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               Glenn Stokposted 4 years agoin reply to this

               Mine works fine. Try clearing your cache or try another browser. See if that’s any different.

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   DrMark1961posted 4 years ago

   THis is still an issue, which is why I posted it under the "official hubpages help" thread. It just happened again, after I had spent about 15 minutes typing a thorough answer.
   I did not copy it and it was thus lost.

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      Glenn Stokposted 4 years agoin reply to this

      Sorry to hear that. I always write anything lengthy off-line and then copy and paste it. That avoids ever having that issue.

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         DrMark1961posted 4 years agoin reply to this

         Thanks. I remember you mentioning that in another thread. I wish I had listened to you before.

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            lobobrandonposted 4 years agoin reply to this

            I cannot reproduce this issue. I think it is best if you let the staff know the browser and the version of the browser too.

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