The Maven bar popping up during Q&A

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  1. DrMark1961 profile image98
    DrMark1961posted 20 months ago

    For the last few days I have had a problem with the Maven search bar popping up at inappropriate times. I answer the question, submit the answer, and my answer is lost and I am taken to the Maven seach bar. This has happened so often that I have taken to copying my answers before submitting so that they will not be lost.
    Answering questions takes a great deal of time. This Maven bar popping up and destroying my answers only makes me less likely to want to use the Q&A.

    1. TIMETRAVELER2 profile image97
      TIMETRAVELER2posted 20 months agoin reply to this

      Report this to the team. It sounds like a technical glitch.

    2. Matt Wells profile imageSTAFF
      Matt Wellsposted 20 months agoin reply to this

      Please send a screenshot of the Maven search bar popping up in Article QA to team@hubpages.com and we will investigate.

      1. DrMark1961 profile image98
        DrMark1961posted 20 months agoin reply to this

        Okay, but the only thing that shows up when this happens is the Maven search screen, the blue background. You can no longer see anything about the q and a.

        1. Glenn Stok profile image97
          Glenn Stokposted 20 months agoin reply to this

          Better yet - make a screen shot immediately before you click the "answer" button and send that to Matt so he can see if anything looks strange there. And if you can print the source code of the page with your browser (at the point where you are about to press the answer button), save that to a file and send it to Matt. I would think that is the most helpful.

          1. DrMark1961 profile image98
            DrMark1961posted 20 months agoin reply to this

            That would be worthless, in my opinion, as it does not happen every time.
            if you want to reproduce this problem to see how it looks, go to your Q&A page and click on the number of questions. (Just under the word "title") By doing that I am taken to maven.io
            I would like to know if the same thing happens if others do this.
            Thanks.

            1. Glenn Stok profile image97
              Glenn Stokposted 20 months agoin reply to this

              Oh, You never mentioned that before. You previously said it happens when you click the save button.

              Anyway, the number of questions (under the title sort link) is not clickable. At least not for me. It's just an informational line that tells you how many published titles you have in Q&A.

              Are you saying that it's clickable on your computer? If that's the case, hover over it and see what the link is that it will go to when you click it. Most browsers show you that info when you hover over the link. It's usually at the bottom (left or right) depending on what browser you have.

              If you can get that info, I'm sure that will help Matt a lot.

              Since you say it doesn't always happen, you may have to refresh and hover a few times until you catch it.

              I'm wondering why you would have wanted to click that anyway. Am I missing something?

            2. lobobrandon profile image88
              lobobrandonposted 20 months agoin reply to this

              It's not clickable here either.

              1. DrMark1961 profile image98
                DrMark1961posted 20 months agoin reply to this

                When I opened up the qanda page on my profile, it was not clickable. When I open an email that says "you have a question" it looks like the same screen popping up, but the number is clickable.
                I have no idea why this should be different. When you get another question check it then please.

                1. lobobrandon profile image88
                  lobobrandonposted 20 months agoin reply to this

                  I just checked and the URL it takes me to is the same as going to it from the stats page. The number is not clickable on my computer.

                  1. DrMark1961 profile image98
                    DrMark1961posted 20 months agoin reply to this

                    Thanks.

  2. lobobrandon profile image88
    lobobrandonposted 20 months ago

    How is this happening? Are you clicking on something that is taking you to the Maven search page? I always answer questions from https://hubpages.com/my/hubs/qanda and I do not see the maven link here.

    1. DrMark1961 profile image98
      DrMark1961posted 20 months agoin reply to this

      I have no idea. I am not clicking anything. When I answer the question and hit submit the answer is lost and I am taken to the Maven search page.
      You are right, and I do not even see the Maven key on that qanda page.

      1. Glenn Stok profile image97
        Glenn Stokposted 20 months agoin reply to this

        I have a silly question, but are you clicking the save button? You say you are hitting submit. I just want to be sure you don’t mean something else since there is no submit button on the Q&A.

        1. DrMark1961 profile image98
          DrMark1961posted 20 months agoin reply to this

          Yes, the save button.

          1. Glenn Stok profile image97
            Glenn Stokposted 20 months agoin reply to this

            Mine works fine. Try clearing your cache or try another browser. See if that’s any different.

  3. DrMark1961 profile image98
    DrMark1961posted 20 months ago

    THis is still an issue, which is why I posted it under the "official hubpages help" thread. It just happened again, after I had spent about 15 minutes typing a thorough answer.
    I did not copy it and it was thus lost.

    1. Glenn Stok profile image97
      Glenn Stokposted 20 months agoin reply to this

      Sorry to hear that. I always write anything lengthy off-line and then copy and paste it. That avoids ever having that issue.

      1. DrMark1961 profile image98
        DrMark1961posted 20 months agoin reply to this

        Thanks. I remember you mentioning that in another thread. I wish I had listened to you before.

        1. lobobrandon profile image88
          lobobrandonposted 20 months agoin reply to this

          I cannot reproduce this issue. I think it is best if you let the staff know the browser and the version of the browser too.

 
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