Issues With YouTube Video and Fix

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   samanthacubbisonposted 4 years ago

   HubPages Community Members: If you were experiencing issues with certain embeds on our Network Sites, please revisit/click "Privacy Settings" then "Accept All"; missing vendors like YouTube should load, please approve them.
   
   Note that we prioritize browser support on Chrome (desktop/mobile), Safari (desktop/mobile/tablet), Firefox (desktop), Edge (desktop), Samsung (mobile). Browsers like Avast, which is not fully supported, might experience some degradations.

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      Michael-Duncanposted 4 years agoin reply to this

      That seems to work for me, thanks

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      lobobrandonposted 4 years agoin reply to this

      Oh, is this a necessity as per some GDPR or another regulation where Youtube embeds cannot be shown until permissions are granted? Also interested to know because I may have to implement this on my own website.

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      JerryFisherposted 4 years agoin reply to this

      Samantha where are privacy settings please?

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         lobobrandonposted 4 years agoin reply to this

         The option Samantha suggested seems like it is just a few clicks, but I used the settings on my browser. If you use chrome try chrome://settings/content/siteDetails?site=https%3A%2F%2Fhubpages.com%2F and replace hubpages for al the niche sites you are interested in.
         
         I think the better solution is to clear your browser casche and when you visit a site you would then be asked what kind of permissions you would like to allow, choose them all.
         
         I haven't tried this yet.

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            JerryFisherposted 4 years agoin reply to this

            Awesome! Appreciate your help as always thanks Brandon.

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               lobobrandonposted 4 years agoin reply to this

               You're welcome. If you use the chrome settings, I believe you would have to allow Javascript, i.e. if HP embeds Youtube videos the usual way.

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      sallybeaposted 4 years agoin reply to this

      I am seeing ads on my pages for the first time.  There are far too many but at least I am seeing sales again:)   Thank you.

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         samanthacubbisonposted 4 years agoin reply to this

         Awesome!

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   Sue Adamsposted 4 years ago

   Thank you, Samantha and the team for finally making our videos visible again.

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   Glenn Stokposted 4 years ago

   Samantha, The thing I don’t understand is that this solution only allows us to see videos.  Just because we allow it, doesn’t make it visible for our readers. 
   
   Our readers would also have to allow all privacy settings if they want to see our embedded videos.
   
   What am I missing?

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      samanthacubbisonposted 4 years agoin reply to this

      Yes, they will have to accept privacy settings, too. This is the fix we have right now.

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         Glenn Stokposted 4 years agoin reply to this

         So it’s not really a fix for our readers. I don’t see the advantage of that then. I think the only solution would be to change the video embed code on Maven back to the way it is on HubPages. That code never had a privacy issue to my knowledge.

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            samanthacubbisonposted 4 years agoin reply to this

            Yeah, I know. But at least it's something! Hopeful to get a definitive fix sometime soon.

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   eugbugposted 4 years ago

   I just divert readers to the YouTube link if they have an issue viewing the video. Is there a way of forcing a new window/tab to open so they don't go offsite?

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      samanthacubbisonposted 4 years agoin reply to this

      Not currently, but that's a good idea!

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   Sue Adamsposted 4 years ago

   Glenn said: "this solution only allows us to see videos.  Just because we allow it, doesn’t make it visible for our readers. So it’s not really a fix for our readers. I don’t see the advantage of that then."
   
   Samantha said: "Yes, they will have to accept privacy settings, too."
   
   But do our readers know that? Are they notified that unless they accept privacy terms they cannot see the full content of a page?

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      samanthacubbisonposted 4 years agoin reply to this

      We are releasing an update that will push impacted readers (new and return users) on our Network Sites through the consent dialogue; thereafter, all users will be up-to-date.

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         eugbugposted 4 years agoin reply to this

         Could you trial pushing them through a consent dialog for ad blockers? So they see a teaser first and have to turn off their ad blocker to continue.

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            samanthacubbisonposted 4 years agoin reply to this

            I'm not sure about the logistics yet, but I don't think it'll work in a teaser format. We should have something solidified on Monday.

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            samanthacubbisonposted 4 years agoin reply to this

            Hi Eugene,
            
            Would you be able to test something out for us (this is assuming you are using the same browser and that no changes have been made in your privacy settings (manually)/i.e., the cookie already set and you have not yet used our by-hand fix of reloading Privacy Settings"):
            
            Go back to the site on the same browser that you were having issues with and see if the dialogue pops back up for you to reaccept our privacy settings?
            
            * Or anyone else who is able to verify.

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               eugbugposted 4 years agoin reply to this

               I visited the page shortly after you started this thread last week and the video loaded ok. However I can't remember whether a dialog popped up. No dialogs are appearing today either when I visit it. I didn't change any privacy settings manually.
               Would it help if I deleted cookies for the site and then visited the page and reaccepted?

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                  samanthacubbisonposted 4 years agoin reply to this

                  Ok, well if it allows you to do it again, or if anyone else is available to try it, that would be great!

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                     eugbugposted 4 years agoin reply to this

                     I deleted the Turbofuture cookie and reloaded my article and get this dialog.
                     
                     
                     

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                        samanthacubbisonposted 4 years agoin reply to this

                        Thank you, that is very helpful!

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                           eugbugposted 4 years agoin reply to this

                           Could it be subtly suggested to readers to whitelist the site in their adblocker (or even not so subtly?)

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                              samanthacubbisonposted 4 years agoin reply to this

                              I will ask if that language can be added. Thank you for your suggestion.

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                     lobobrandonposted 4 years agoin reply to this

                     I just visited my article on Dengarden and the pop-up that Eugene has uploaded a screenshot of appeared.
                     
                     All videos seem to be working fine now. Thanks for taking this up, Samantha.
                     
                     In addition to the adblock suggestion, is it possible to state that they need to conset to a particular option (specify which one) if they want to be able to watch embedded Youtube videos on the page. This is pretty important for a good user experience in my opinion.

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   Sue Adamsposted 4 years ago

   OK Samantha, thank you.

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   Glenn Stokposted 4 years ago

   Samantha, In reference to this thread's topic, I just discovered the reason why the Avast browser blocks Video and Amazon capsules on Maven. This information might help resolve this issue with privacy so that our readers don't need to be responsible for changing their settings on any browser worldwide.
   
   It appears that Maven includes tracking code for those capsules that is different from tracking on the HubPages platform. Maven's tracking code seems to trigger privacy issues. Tracking does not trigger blocking with the HubPages platform.
   
   I confirmed that difference by shutting off the default Anti-Tracking on the Avast browser. When I turned that off, the YouTube videos played and the Amazon capsules appeared.
   
   I understand that Avast is not fully supported, but this information might be helpful to determine similar problems elsewhere.

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      samanthacubbisonposted 4 years agoin reply to this

      Hi Glenn,
      
      I just saw your email. Tessa will pass this information on to the correct team and see what we can do. Thanks for doing that! We'll keep you updated.

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         Glenn Stokposted 4 years agoin reply to this

         Great! I hope it's useful.

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