Issues With YouTube Video and Fix

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  1. samanthacubbison profile image86
    samanthacubbisonposted 12 months ago

    HubPages Community Members: If you were experiencing issues with certain embeds on our Network Sites, please revisit/click "Privacy Settings" then "Accept All"; missing vendors like YouTube should load, please approve them.

    Note that we prioritize browser support on Chrome (desktop/mobile), Safari (desktop/mobile/tablet), Firefox (desktop), Edge (desktop), Samsung (mobile). Browsers like Avast, which is not fully supported, might experience some degradations.

    1. Michael-Duncan profile image60
      Michael-Duncanposted 12 months agoin reply to this

      That seems to work for me, thanks smile

    2. lobobrandon profile image89
      lobobrandonposted 12 months agoin reply to this

      Oh, is this a necessity as per some GDPR or another regulation where Youtube embeds cannot be shown until permissions are granted? Also interested to know because I may have to implement this on my own website.

    3. JerryFisher profile image95
      JerryFisherposted 12 months agoin reply to this

      Samantha where are privacy settings please?

      1. lobobrandon profile image89
        lobobrandonposted 12 months agoin reply to this

        The option Samantha suggested seems like it is just a few clicks, but I used the settings on my browser. If you use chrome try chrome://settings/content/siteDetails?site=https%3A%2F%2Fhubpages.com%2F and replace hubpages for al the niche sites you are interested in.

        I think the better solution is to clear your browser casche and when you visit a site you would then be asked what kind of permissions you would like to allow, choose them all.

        I haven't tried this yet.

        1. JerryFisher profile image95
          JerryFisherposted 12 months agoin reply to this

          Awesome! Appreciate your help as always thanks Brandon.

          1. lobobrandon profile image89
            lobobrandonposted 12 months agoin reply to this

            You're welcome. If you use the chrome settings, I believe you would have to allow Javascript, i.e. if HP embeds Youtube videos the usual way.

    4. sallybea profile image97
      sallybeaposted 12 months agoin reply to this

      I am seeing ads on my pages for the first time.  There are far too many but at least I am seeing sales again:)   Thank you.

      1. samanthacubbison profile image86
        samanthacubbisonposted 12 months agoin reply to this

        Awesome!

  2. Sue Adams profile image97
    Sue Adamsposted 12 months ago

    Thank you, Samantha and the team for finally making our videos visible again.

  3. Glenn Stok profile image95
    Glenn Stokposted 12 months ago

    Samantha, The thing I don’t understand is that this solution only allows us to see videos.  Just because we allow it, doesn’t make it visible for our readers. 

    Our readers would also have to allow all privacy settings if they want to see our embedded videos.

    What am I missing?

    1. samanthacubbison profile image86
      samanthacubbisonposted 12 months agoin reply to this

      Yes, they will have to accept privacy settings, too. This is the fix we have right now.

      1. Glenn Stok profile image95
        Glenn Stokposted 12 months agoin reply to this

        So it’s not really a fix for our readers. I don’t see the advantage of that then. I think the only solution would be to change the video embed code on Maven back to the way it is on HubPages. That code never had a privacy issue to my knowledge.

        1. samanthacubbison profile image86
          samanthacubbisonposted 12 months agoin reply to this

          Yeah, I know. But at least it's something! Hopeful to get a definitive fix sometime soon.

  4. eugbug profile image97
    eugbugposted 12 months ago

    I just divert readers to the YouTube link if they have an issue viewing the video. Is there a way of forcing a new window/tab to open so they don't go offsite?

    1. samanthacubbison profile image86
      samanthacubbisonposted 12 months agoin reply to this

      Not currently, but that's a good idea!

  5. Sue Adams profile image97
    Sue Adamsposted 12 months ago

    Glenn said: "this solution only allows us to see videos.  Just because we allow it, doesn’t make it visible for our readers. So it’s not really a fix for our readers. I don’t see the advantage of that then."

    Samantha said: "Yes, they will have to accept privacy settings, too."

    But do our readers know that? Are they notified that unless they accept privacy terms they cannot see the full content of a page?

    1. samanthacubbison profile image86
      samanthacubbisonposted 12 months agoin reply to this

      We are releasing an update that will push impacted readers (new and return users) on our Network Sites through the consent dialogue; thereafter, all users will be up-to-date.

      1. eugbug profile image97
        eugbugposted 12 months agoin reply to this

        Could you trial pushing them through a consent dialog for ad blockers? So they see a teaser first and have to turn off their ad blocker to continue.

        1. samanthacubbison profile image86
          samanthacubbisonposted 12 months agoin reply to this

          I'm not sure about the logistics yet, but I don't think it'll work in a teaser format. We should have something solidified on Monday.

        2. samanthacubbison profile image86
          samanthacubbisonposted 12 months agoin reply to this

          Hi Eugene,

          Would you be able to test something out for us (this is assuming you are using the same browser and that no changes have been made in your privacy settings (manually)/i.e., the cookie already set and you have not yet used our by-hand fix of reloading Privacy Settings"):

          Go back to the site on the same browser that you were having issues with and see if the dialogue pops back up for you to reaccept our privacy settings?

          * Or anyone else who is able to verify.

          1. eugbug profile image97
            eugbugposted 12 months agoin reply to this

            I visited the page shortly after you started this thread last week and the video loaded ok. However I can't remember whether a dialog popped up. No dialogs are appearing today either when I visit it. I didn't change any privacy settings manually.
            Would it help if I deleted cookies for the site and then visited the page and reaccepted?

            1. samanthacubbison profile image86
              samanthacubbisonposted 12 months agoin reply to this

              Ok, well if it allows you to do it again, or if anyone else is available to try it, that would be great!

              1. eugbug profile image97
                eugbugposted 12 months agoin reply to this

                I deleted the Turbofuture cookie and reloaded my article and get this dialog.


                https://hubstatic.com/15254872.png

                1. samanthacubbison profile image86
                  samanthacubbisonposted 12 months agoin reply to this

                  Thank you, that is very helpful!

                  1. eugbug profile image97
                    eugbugposted 12 months agoin reply to this

                    Could it be subtly suggested to readers to whitelist the site in their adblocker (or even not so subtly?)

              2. lobobrandon profile image89
                lobobrandonposted 12 months agoin reply to this

                I just visited my article on Dengarden and the pop-up that Eugene has uploaded a screenshot of appeared.

                All videos seem to be working fine now. Thanks for taking this up, Samantha.

                In addition to the adblock suggestion, is it possible to state that they need to conset to a particular option (specify which one) if they want to be able to watch embedded Youtube videos on the page. This is pretty important for a good user experience in my opinion.

  6. Sue Adams profile image97
    Sue Adamsposted 12 months ago

    OK Samantha, thank you.

  7. Glenn Stok profile image95
    Glenn Stokposted 11 months ago

    Samantha, In reference to this thread's topic, I just discovered the reason why the Avast browser blocks Video and Amazon capsules on Maven. This information might help resolve this issue with privacy so that our readers don't need to be responsible for changing their settings on any browser worldwide.

    It appears that Maven includes tracking code for those capsules that is different from tracking on the HubPages platform. Maven's tracking code seems to trigger privacy issues. Tracking does not trigger blocking with the HubPages platform.

    I confirmed that difference by shutting off the default Anti-Tracking on the Avast browser. When I turned that off, the YouTube videos played and the Amazon capsules appeared.

    I understand that Avast is not fully supported, but this information might be helpful to determine similar problems elsewhere.

    1. samanthacubbison profile image86
      samanthacubbisonposted 11 months agoin reply to this

      Hi Glenn,

      I just saw your email. Tessa will pass this information on to the correct team and see what we can do. Thanks for doing that! We'll keep you updated.

      1. Glenn Stok profile image95
        Glenn Stokposted 11 months agoin reply to this

        Great! I hope it's useful.

 
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