ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

The Truth About ZocDoc- An Online Tool to Help You Schedule Doctors Appointments

Updated on August 25, 2014

ZocDoc Claims They Help You Get Better Sooner, Do They?

What is ZocDoc?

The company ZocDoc was Founded in 2007, and according to their website, the mission of this company is to "improve access to healthcare." If this is their mission statement, well then mission unaccomplished (but we will get to that later).

The ZocDoc service is free to use, and provides users access to a wide range of doctors in many different fields, as well as the ability to narrow down doctors by location and insurance type.

A new feature of ZocDoc is the ability for users to book appointments with any doctor directly through their website using the ZocDoc calender.

ZocDoc reports that through revealing the 'hidden supply' of appointments, the typical ZocDoc patient will be able to see a doctor in less than 24 hours.

Users however report a much different experience.

After thorough research conducted after my own experience with the company, I uncovered some startling facts, and decided to publish a review of their services in order to spread awareness.

Five out of Five Stars, but ZocDoc Discludes Negative Votes and Comments

Is there ever a time that customer service for a compay should be of higher quality than the service the company provides?

See results

Should Excellent Customer Service Ever Come Before Excellent Medical Care?

If you were to log on to the Facebook account, Twitter account, or any ZocDoc moderated platform, you will see nothing but rave reviews about the customer service provided by the company, but at what point are too many reviews about excellent customer service a sign that customers are unhappy with your service?

Yes, ZocDoc does have excellent customer service, but it goes deeper than this.

ZocDoc allows users to post a review of their visit right after their appointment was due to be scheduled for, however what they don't tell you is that any negative reviews will be hidden from other people who view their site.

Where do the negative experiences go? They have to go to third party sites designed to expose corrupt companies that scam their customers.

Some of these sites include: - Five complaints lodged - Four complaints lodged, including a claim that all positive reviews on the site are paid for by the specific doctor - A site where employees (both former and current) are allowed to post reviews of their experience, and 50% of those reviews reported a negative experience - Where you can read an account from a doctor who used ZocDoc and was so upset about the experience that he had to write this quite elaborate review

So yes, they may have excellent customer service, but users and even doctors are pretty unanimous in their feelings that the only reason customer service at ZocDoc is so impressive is because they have so much experience with unsatisfied customers.

My Personal Experience with ZocDoc

I signed up for ZocDoc several weeks ago after my husband was diagnosed with shingles at the age of just 26.

He was in excrutiating pain and needed a pain management doctor, a dermatologist and a strong primary care doctor.

I performed an online search for local doctors in the area. Looking for reputable doctors in the area, I eneded up stumbling upon ZocDoc's website.

I had heard about the company previously, but only while I was searching for photography jobs, so I knew nothing about the services provided by ZocDoc.

At first, I was surprisingly impressed. The company had a beautiful website which was easy to navigate, and a wide range of doctors from varying specialties, all with rave reviews.

Not only was able to find a terrific dermatologist and pain management doctor for my husband, but I was also able to find a therapist, dentist, and physiatrist for myself. Honestly, I was extremely excited, relieved and hopeful.

All of that changed quickly however.

The first scheduled appointment was with Doctor Jordan Fersel, a pain management specialist from Bayonne, New Jersey. We booked a 1:00 pm appointment, arrived on time, and were told that they had no knowledge of our appointment and that the doctor was leaving for the day.

In front of my husband (who was crying in pain) and myself, the doctor literally walked out the door and left. After the doctor walked out, the secretary began to scream at the two of us, telling us that if we didn't leave she was going to call the cops. We said nothing, yet she still called the police and then after hanging up, she got in my face and asked me if I wanted to "take this outside".

That was our first ZocDoc appointment. Now on to our second appointment, which was scheduled with the dermatologist.

My husband went to this appointment by himself, bringing with him a script from his doctor for a culture to confrim the shingles diagnosis. Not only did he not get the culture done, but he didn't even see the doctor with whom we made the appointment.

He talked to a nurse practitioner for no more than five minutes, was prescribed a cream that he couldn't even fill because it cost over $300, and was charged $100 for an office visit that was absolutely no help.

Because we had already scheduled other appointments with ZocDoc, we kept trying. A few days later, we went to the second pain management doctor we found. Dr. Timothy Mims, a pain management doctor, was who we had the appointment with, only when we showed up, we were told that he was at his other office that day.

At this point, I had already spoken with ZocDoc's customer service several times. They were great, and they assured me that they would fix the situation. They even gave us two lovely $5 Amazon gift cards (as if that was any concelation for our painful experience with ZocDoc).

I called the customer service one more time, and asked them to follow up with the remaining doctors with whom we had scheduled appointments. All I wanted was a confirmation of our appointment, and knowledge that we would be seen. They assured me that they would do that, but I never heard back from anyone, not ZocDoc, not any of the doctors.

Meet Doctor Jordan Fersel - Pain Management Specialist Because His Appointments Are Painful

Have you ever used ZocDoc before?

See results

Testimonials from Others on ZocDoc

Here are some of the testimonials from ZocDoc users:

"Ridiculously pushy, unrelenting sales force that uses every ruse to obtain doctors private phone lines and emails, then falsely claims they were referred by another doctor, etc. I am a physician, I would not recommend this service to anyone. This is a bad business."

"I would not recommend this service. I made an appointment that got moved without even a phone call. Their HR person tried to appease the issue with a $5 Amazon gift card, but apparently there are no internal controls to ensure that doctors are available when the system says they are. I made another appointment for an available time at a different near-by doctor's office. But no one from the office bothered to call me and tell me that the doctor was not in. I had already taken off of work and was on my way. "

"I booked an appointment through Zocdoc with an ENT doctor by the name of Conrad K McCutcheon in Houston. I was late due to a major accident near the office that had traffic backed up for miles and apologized and the woman at the desk sad that is ok we are aware of the accident. I was in terrible pain with my THROAT was SWELLNG and a large growth under my tongue... By depending on this service and this doctor, I missed work, got kicked to the curb with a serious health condition and am in serious pain, with a growth growing in my mouth and unable to get an appointment with an ENT doctor for two weeks."

© 2014 Kathleen Odenthal


This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)