When I was in college, I was forced to take out some private loans from Citibank, which was the biggest mistake I have ever made. I thought it made more sense to go in debt and finish school than drop out half way through. Apparently, they used up my 6 month grace period when I was in school and simultaneously borrowing from them (seriously, get your system together?!?!). After that, I guess they got it together and realized I was still in school, so I had a year with no issues. That Christmas, I received a call that my payment was due, and that everyone has to make loan payments over the holidays as it is a time when they are not taking classes. WHAT??? So I made the payment figuring it was just easier than talking in circles with this clueless customer service representative. For the past few months I have been going back and forth with different reps even though I've been in school. Because I don't want to go into default I've been making the payments but last month they were like.... well, didn't you know you have to fill out a form?? NO! Because no one tells me anything or sends anything, no matter how many times I call and talk to them, and ask them questions. I have actually been very patient. So finally they send the form and it gets to me around the beginning of January. I contact the school, and they say they are closed until the beginning of the spring semester... which is tomorrow. So today I receive a call from my dad saying that Citi has called 3 times today about my payment.
I call them and am talking in circles to this person and finally I kind of do a major freak out and just say... "You guys are constantly making mistakes and I understand you don't have the form and no I do not have a fax machine and it wouldn't matter if I did because I would be faxing it to no one as it is a HOLIDAY. My dad got laid off over 6 months ago, my mom works part time as a hostess for my uncle because guess what! there's no jobs in this economy. I have been submitting about 30 applications a day to no avail so I'm completely broke. Please explain where you want this payment to come from?" The guy just says quickly, "Alright, I'll make the notes on the account, thank you, bye." I understand it isn't his fault, but seriously. The one woman actually said to my mom, "Well, she shouldn't have left school if she couldn't find a job." Yes, so you guys can make more money off of me when I take out yet another student loan?
Anyway, I don't really have a question or anything, this is just more of a rant. Way to make me feel terrible about my financial situation (which is similar to many Americans in this economy) and not offer to help, just make me run in circles. I might understand if I had these issues with my federal loans through PNC, but I don't. They don't start sending you payments out of the blue (or none at all on some occasions). They send you forms stating... in 4 months, you will have to pay x amount. Here are your options and how to do it. You have 2 months to take action if you cannot pay, etc, etc. The way Citi operates just seems sketchy to me... like those credit card commercials with "Peggy". No one has any idea what they're talking about and they're clearly taught certain "catch-all" lines since they aren't answering any specific questions.
So if anyone is a student loan expert, please please help me! Because I have no idea what I'm doing! And am sick of having these people call 6 times a day.
I am from India and have been in similar situation more or less. I did not take up a students loan but my issues have surfaced out of using credit cards.
I had a credit card some time back and had no idea how to use it wisely.
They offered me to settle the due amount but I checked it further and found out that if I settle an amount with the bank then that creates a bad credit history and I wont be issued any loan, credit card or similar products in future.
I decided that it is better to clear the whole amount and avoid issues in future.
I faced the exactly same problem, these collection people who call you, are only programmed to get whatever money they can. Their prime goal is to get money and they do not hesitate to make personal remarks like in your case or bothering the person by calling again and again.
I went to the corporate office to discuss the problem and met with one of the head people, I made sure I was meeting the right person. I discussed my situation and my desire of clearing entire amount and he guided me through the process. I insisted that he writes what he was saying verbally and signs it with the bank stamp. He agreed to do so and now I am trying to clear the due amount piece by piece.
I do not have experience with student loans, but my advice from personal experience will be to go to Citi's office and discuss your situation with a manager there. This way you will be able to get this issue sorted out once and for all. And finally get rid of these collection monkeys off your back.
All the best
by Moderndayslave 7 years ago
Has anyone ever had a credit card payment disappear. I have not had a late payment in 20 years now all of a sudden Bank of America seems to of not gotten my payment that was mailed 12 days in advance of the due date.The rest of my payments to other businesses got to their destination just fine and...
by JHill2607 15 months ago
Being sued by Cavalry SPV I, LLC. Does "assignee of Citibank" mean anything legally.As the plaintiff, it says Cavalry SPV I, LLC as assignee of Citibank. They've attached a statement from 2015, labeled Exhibit A, including card agreement. Also, they've included a bill of...
by JourneyHolm 2 weeks ago
My September payment was over $50, but is still in my HubPages account rather than my PayPal account. Has anyone experienced this before? Perhaps there was an error transferring the money into PayPal? Please help if you have any insight into my problem.
by Moderndayslave 7 years ago
Is this the face of things to come? Since when is it legal to physically pick up a woman and carry her into a bank or commercial building? I guess it's OK when you have a lot of money.http://www.youtube.com/watch?v=fdeuuzXS … embedded#! http://www.youtube.com/watch?NR=1&v=RqGzQ4SzCAk...
by Lisa 11 days ago
Okay, I really do not mean to sound that I cannot comprehend much, but I really do not understand the payment and earnings. I am using the HP ad and Amazon ad programs only. Fortunately and unfortunately, I've started hitting payout every month for the past five months as Amazon has finally started...
by Amanda Severn 9 years ago
My entire Adsense earnings up until the beginning of July have disappeared in a 'balance transfer'. No explanation has been given for this and I've searched right through the help topics on Adsense but can't find a clue as to what's going on. It's taken me over 11 months to accrue around £20,...
Copyright © 2018 HubPages Inc. and respective owners. Other product and company names shown may be trademarks of their respective owners. HubPages® is a registered Service Mark of HubPages, Inc. HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.
|HubPages Device ID||This is used to identify particular browsers or devices when the access the service, and is used for security reasons.|
|Login||This is necessary to sign in to the HubPages Service.|
|HubPages Traffic Pixel||This is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.|
|Remarketing Pixels||We may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.|
|Conversion Tracking Pixels||We may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.|