Are self service machines eroding the benefits of social interaction?

Jump to Last Post 1-8 of 8 discussions (9 posts)
  1. PK2010 profile image77
    PK2010posted 7 years ago

    Are self service machines eroding the benefits of social interaction?

    I walked into my local bank. Instead of smiling faces, I saw machines which read - "Pay in". I looked around, there was no sign of human life. There was a table and chair with pay in slips in the corner ready for use by anyone who needed to pay in some money.

    I must admit it  felt strange. I walked up to one of the machines and the touch screen flashed a bright red with instructions on how to proceed.

    Of course there were customer service personnel hidden from sight. They only came out if needs must. Otherwise it was a matter of doing business with the cash machines.

    How do I have a quick chat with a machine? I thought, especially since I love to have a chat. How do I say have a nice day after a service has been rendered?

    What is happening to the culture of customer service I wonder? Should we not call it Machine service instead?

    Is the increased use of self service machines helping to integrate our already troubled society or is it creating boundaries between and alienating people?

  2. knolyourself profile image60
    knolyourselfposted 7 years ago

    In my bank everybody is greeted by an employee greeter and question person.
    People stand in line and it is nice to be around people, but they don't talk to each other, so guess they are already alienated if indeed they were ever not.

  3. dutchman1951 profile image60
    dutchman1951posted 7 years ago

    Actualy in a way no!

    Especially if it (The machine) keeps failing or is out of money.

    Then you get a crowd of like "P...-Off" minds that would love spending social time togeather, beating the thing to pieces!

  4. PK2010 profile image77
    PK2010posted 7 years ago

    Knolyourself, if you experience human relations on the level of customer meet and greet at your branch, then I guess all is not lost. It would be nice though if there were an atmostphere of familiarity at your branch. Surely the branch is visited by probably largely the same people?

    @Dutchman, point noted, however social interaction on a positive level would be welcoming not a situation where people go crazy over a machine that does not respond to human emotion :-)

  5. AnnCee profile image70
    AnnCeeposted 7 years ago

    I think it's worthwhile to say a pleasant word to as many people as you can every day.  It doesn't cost a thing and you never know, it could even save a life.

    Compliment a child, ask advice from an elderly person, praise the beauty of the day. 

    Never hurts to be pleasant.

  6. PK2010 profile image77
    PK2010posted 7 years ago

    AnnCee you've got it spot on. If the majority of people could read this, the world would definitely be a better place to live in.

  7. knolyourself profile image60
    knolyourselfposted 7 years ago

    "I think it's worthwhile to say a pleasant word to as many people as you can every day." I agree and I do every time I am out and about. It feels good to make people feel good.

    1. AnnCee profile image70
      AnnCeeposted 7 years agoin reply to this

      It really does.

  8. TLMinut profile image59
    TLMinutposted 7 years ago

    My bank is really friendly and customers make small talk too. It happens a lot around here and it did in Utah too when I first lived there. But a machine would be better than a cashier or customer service employee who makes it clear that you're annoying her by making her work!

 
working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)