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Dead Computer

Updated on November 11, 2009
The Dead Computer. A sad little Dell.
The Dead Computer. A sad little Dell.

Raising the Dead Computer

This sad little Dell lost power at a very bad time. The hard drive was corrupted just enough to prevent booting into Windows XP.

Sometimes power goes off without too much apparent damage. A file may be corrupted or unsaved data may be lost. In this particular case the machine suffered a corrupted boot sector on the hard drive. It wouldn't boot at all. It may be repairable or it may obligate a reinstall of Windows XP. Everything may be lost (unlikely, but it's always nice to build a little suspense).

Is it truly a dead computer? A Dead Dell? Read on to find out.

It tried to boot

Windows knew it was in trouble. Instead of booting normally it dropped to the Windows  Boot Menu. None of the boot options worked, but it kept asking.

At power-up the system dropped to the Windows Boot Menu

The Windows Boot Menu.
The Windows Boot Menu.

The BSOD

Any attempt to boot resulted in the Blue Screen of Death (BSOD)
Any attempt to boot resulted in the Blue Screen of Death (BSOD)

Unmountable Boot Volume

Unmountable Boot Volume - there's something seriously wrong with the hard drive. Perhaps this really is a dead computer...
Unmountable Boot Volume - there's something seriously wrong with the hard drive. Perhaps this really is a dead computer...

Our Strategy

To heal this dead computer we need to boot from another drive. We insert the Windows XP Installation CD into the CD-ROM (or DVD) drive, change the boot order, and start the system from the CD.

Keep in mind that many manufacturers don't ship an installation CD anymore. They create a second partition on the primary hard drive and store Windows installation files there. That saves them a few pennies, but it puts the customer in a hole. How do you boot without a boot disk? Read your documentation carefully to learn how your vendor has solved this problem. Don't wait until you're un-bootable!

We need to boot from the Windows XP Installation CD

We need to change the boot order.
We need to change the boot order.
Press F12 to access the boot menu in the BIOS. This is Dell specific. Other computers may require a different key.
Press F12 to access the boot menu in the BIOS. This is Dell specific. Other computers may require a different key.

Change the Boot Order

Boot from the CD-ROM drive instead of the hard drive.
Boot from the CD-ROM drive instead of the hard drive.

Boot from the Windows Installation CD

Insert the Windows XP Installation CD, restart the computer, wait for this prompt.
Insert the Windows XP Installation CD, restart the computer, wait for this prompt.

Windows XP Setup begins to load

Windows XP Setup begins to load. Don't worry. It's not doing anything destructive, yet.
Windows XP Setup begins to load. Don't worry. It's not doing anything destructive, yet.

Windows XP Setup Screen

The Windows XP Setup screen eventually loads.
The Windows XP Setup screen eventually loads.

Start the Recovery Console

Press R from the Setup Menu to drop into the Recovery Console.
Press R from the Setup Menu to drop into the Recovery Console.

Run the chkdsk command

Run chkdsk /r (put a space between chkdsk and /r) to initiate the repair sequence on the hard drive.
Run chkdsk /r (put a space between chkdsk and /r) to initiate the repair sequence on the hard drive.

Wait and Wait

This process could take hours. Be patient. Do not turn off the computer!
This process could take hours. Be patient. Do not turn off the computer!

Cross your fingers

When the chkldsk command completes, remove the XP Installation CD from the CD-ROM drive and power off the system. Cross your fingers. Power it up; hopefully it will boot properly.

This one did! After running chkdsk, Windows booted properly and all was well. The Dead Dell was resurrected.

working

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