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Troubleshooting Samsung Galaxy Nexus Problems

Updated on April 3, 2012
Max Dalton profile image

Max holds a BS in Mass Communications from SIU and an MA in Communication from U of I, and is pursuing an MBA from Webster University.


The Samsung Galaxy Nexus smart phone can fall victim to an echo, in-call volume issues, charging and power problems, and more. Work through various possible causes with your specific problem to try resolving the problem on your own without having to haggle with the Samsung support team or go to a Samsung retailer.

The Samsung Galaxy Nexus smart phone comes with the Android 4.0 operating system and features a 4 1/2-inch screen.
The Samsung Galaxy Nexus smart phone comes with the Android 4.0 operating system and features a 4 1/2-inch screen. | Source

Galaxy Nexus Echo

If you're hearing an echo or a high-pitched noise that sounds similar to the reverb you hear if a microphone is too close to an electric guitar, try lowering the phone's volume. The issue may be resulting from the Galaxy Nexus' microphone audio being picked up by the part of the phone that picks up your voice. Alternatively, if that doesn't work, try restarting the Galaxy Nexus, as it may just be a temporary glitch with the phone's software.

Galaxy Nexus Static

Hearing static in the background on your Galaxy Nexus is often the result of the phone's battery running low. Try resolving your problem by charging the battery for 15 minutes and then try making a phone call to see if you're still experiencing the problem. If you're making a call on the Galaxy Nexus while it's connected to a third-party charger, try disconnecting the third-party charger or connecting the smart phone to a Samsung-certified charger. Additionally, look at the strength of your signal; if you're signal is weak, you may hear static in the phone's background. To resolve your problem, try moving the phone to an area where the phone will get a stronger signal.

Galaxy Nexus Doesn't Charge

The USB cable you're using to charge your phone may be defective or have physical damage, such as a tear or cut. Try replacing the USB charging cable to see if that resolves your charging problem. If you're using a third-party charger, the charger may not be certified by Samsung to work with your device; check the details on the charger to see if it's intended to work with your device. Additionally, ensure that the charging cable is firmly connected to both the power source and the phone; if either of these connections is loose, the Galaxy Nexus won't charge. Also, if you're trying to charge your phone while it's connected to a computer, try disconnecting other connected USB devices and then connecting your phone to the computer; too many USB devices connected to your computer may use all of the power the computer has allocated for the USB ports. Also, make sure the Galaxy Nexus is connected to a high-power USB port; high-power USB ports can be found directly on the tower or on the monitor of all-in-one computers. USB ports on keyboards and standalone monitors are low-power USB ports.

Galaxy Nexus "No Service" Message

The "No Service" message always appears when you start your phone, but disappears after the phone finds a signal. If the message stays on your screen for longer than a few seconds after starting your Galaxy Nexus smart phone, you're out of the range of a wireless signal and you need to move to a different location to try to get a signal. Alternatively, you may be too close to other devices that operate on a radio frequency, such as wireless routers, cordless phones, baby monitors and more. Turn these devices off or move away from them to see if that resolves your problem.

Galaxy Nexus Factory Data Reset

If you're experiencing bigger problems with your device that can't be resolved through other methods, back up personal content on your Galaxy Nexus smart phone and then restore the device to its original factory settings by doing the following:

  1. Tap "Settings" on the home screen.
  2. Scroll down to Personal.
  3. Tap "Backup and Reset."
  4. Select "Factory Data Reset." The Galaxy Nexus smart phone will be restored to its original factory settings and all of your personal data and information will be erased from the device.


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    • nanospeck profile image

      Akhil Anil 5 years ago

      Great hub and very helpful for people facing trouble with the new nexus.