ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Troubleshooting Samsung Galaxy Note Problems

Updated on August 8, 2014
Max Dalton profile image

Max holds a BS in Mass Communications from SIU and an MA in Communication from U of I, and is pursuing an MBA from Webster University.

Introduction

Common problems with the Samsung Galaxy Note smart phone include the touchscreen not responding, the smart phone running slower than it normally does, the device freezing, battery problems and more. Use troubleshooting to work through the various causes of your specific problem to see if you can fix your problem on your own without having to contact Samsung for support.

Cards Against Humanity: A Party Game for Horrible People

The Galaxy Note comes with the Android 2.3 operating system and features a 5.3-inch high definition screen.
The Galaxy Note comes with the Android 2.3 operating system and features a 5.3-inch high definition screen. | Source

Galaxy Note Touchscreen Response Problems

  • Device cases and screen covers can cause the Galaxy Note's touchscreen not to pick up all or any of your movements. Try removing any case or screen cover and then see if you're still experiencing the same problems.

  • Try washing your hands to remove excessive dirt or oils on your hands, also clean the screen to remove any dirt or debris from the screen. Try using the device to see if your problem is resolved.
  • You may be experiencing some sort of software problem as a result of a recenter app you installed or other software glitch. Restart the Galaxy Note to see if that resolves your problem. Restarting the device clears the device's temporary memory, which is often the source of sudden problems that arise.
  • Try updating the firmware on your Galaxy Note. You can see if an update is available by tapping the "Application" icon on your device's home screen, then tapping "Settings," "Software Update" and then "Check for Updates." You'll be notified whether an update is available or not.

What social media do you use most on your mobile devices?

See results

Galaxy Note Frozen

If the Galaxy Note is on but not responding to your touch at all or not responding when you press any buttons, try holding down the "Power" button for at least 15 seconds to force the device to shutdown and reboot automatically. This forces all running programs to shut down and clears the device's temporary memory. If you're still having problems with freezing after forcing the device to shutdown and restart, back up your device and then restore it to the factory settings to see if that resolves your problem. You can begin the factory reset process by navigating to "Applications," "Settings" and then "Factory Reset."

Galaxy Note Reception Problems

  • Make sure you're not obstructing the Galaxy Note's built-in antenna, as this can lead to reception problems such as dropped calls and calls that cut out frequently. The built-in antenna is located on the top-right corner on the back of the device. Avoid placing your hand over this region and make sure that area is exposed as much as possible for the best possible signal.
  • You may just be in an area with poor reception, such as inside a building. Some buildings are very bad about blocking cellular signals. Try moving outside the building and see if that helps. If that does help, consider contacting the owner of the building about installing a booster for cellular service.

Rate Your Samsung Galaxy Note

3 out of 5 stars from 1 rating of Samsung Galaxy Note

Galaxy Note Battery Problems

  • If the battery icon on the device's home screen is flashing, you need to plug the device in as soon as possible to charge it, as you only have a few minutes of battery life left.
  • If the battery turns off randomly or takes a longer charging time to achieve a full battery, remove the battery and wipe down the battery bay with a silk cloth to remove any dirt and debris from within the bay that could be preventing the Galaxy Note from operating or charging correctly.
  • If you don't feel the battery is holding a charge for as long as it should and you've exhausted options for extending the battery life, such as closing apps you're not using, dimming the brightness, disabling Wi-Fi and more, consider replacing the battery, as the Galaxy Note's battery does hold less of a charge over the course of time.

Galaxy Note Gets Hot

Some applications require more power to run than other applications, which can cause your device to heat up and become warm. This is not a problem for short periods of time, however, if your Galaxy Note feels hot for more than an hour, consider shutting the device down to prevent the internal components from melting, which can cause problems with your device.

Problems Opening Music Files on Galaxy Note

  • You may be trying to play a file on your Galaxy Note that the device doesn't support. Check the list of supported files for your specific version of the device.
  • The music file you loaded may be a protected file that isn't capable of being played on your device.
  • The music file may be damaged. Try playing the file on your computer to see if it doesn't play correctly from there. If it does play correctly, try reloading the file to your device.

© 2012 Max Dalton

Comments

    0 of 8192 characters used
    Post Comment

    • profile image

      rudy 20 months ago

      my note froze today and i took battery out and now my phone will only display the screen that identifies the phone , it wont do anything else. What do I do or is it fried

    • profile image

      Troy Lumsden 2 years ago

      i have a galaxy note 4 here each time you turn it on it says to finish installing drivers ???? and won't do anything else

    • profile image

      Jeff 3 years ago

      I,VE hidden some photos in my galaxy note N7000 gallery and now wen I click hidden photos they have disappeared ? I've tried looking for them in my files as well but still can't locate them. CAN ANYONE HELP ME TO FIND THESE MISSING PHOTOS ?

    • profile image

      Leakhena No 3 years ago

      After i have uninstalled too many programms but i didn't remember which problem that cause my galaxy note problem. It was nothing in gallery folder but it still has everythings in downloaded folder. And now i can't even save picture from facebook or save after taking photo. How can i deal with this problem.

    • profile image

      guoan 3 years ago

      my note 1stgen suddenly doesnt allows me to go into screen lock anymore. i try to set it to patterns, password, pins etc.. and all doesnt work when i press the power button to go into sleep mode. when i press the power button or home button it goes straight to home screen without asking to unlock it using pattern, passwords etc.. and i dont get the options to select whether to restart , power off , airplane mode by holding e power button for 1 - 2 sec. is there a solutions?

    • profile image

      Kavita 3 years ago

      When I send voice MSG from whatsapp the sound quality and volume is the problem

    • profile image

      Valerie 3 years ago

      There is an icon at top of my screen, that I can't find in the owners manual what it means. And today all my allotted data got used and I can't find any apps that are running.

    • profile image

      sarah 3 years ago

      my galaxy y how to My screen lock have too many pattern attempts ,how to fix this problem ?

    • profile image

      caroi g 3 years ago

      my Samsung note 2 was fine until updates went on yesterday now nothing. tried every thing (.so updates have caused this problem)

    • profile image

      alesha maree 4 years ago

      My issue is when I try to make a call it diverts to Skype and try's to connect the call through there, How can I stop this from happening every time I make a call. I am unable to make "normal" calls

    • profile image

      issa 4 years ago

      my galaxy note goes off, on and gets hot when wi-fi is switched on. what can be the cause of this? please advise

    • profile image

      Jerry Miller 4 years ago

      Pairing issues with my BMW X5 2009 everytime I restart the car I lose my contact list and call history. What I have done is pair the phone each this happens. please contact RevJBMiller@msn.com

    • profile image

      Suzanne Burton 4 years ago

      Please Help! I am not very technicaly savy but I follow instructions well. I am not able to download apps on my Samsung Galaxy Note Model number SAMSUNG-SGH-1717 . I keep receiving the following message:

      Error retrieving information from server. [RPC:S-5:AEC-0]

      I looked up troubleshooting on another site and it said to call technical support and have them reset the GPRS.

      Any help is greatly appreciated.

      Suz

    • profile image

      Subin 4 years ago

      Hi...

      My samsung galaxy note is not able to hook onto my home network or on roaming for that matter. I even tried manually selecting the network, but it says that "unable to connect. try again later" this has been happening for the last two days. Can you pls give me a solution? I tried inserting another sim card of another service provider, but the result is the same.

      Regards

      Subin

    • profile image

      mina 4 years ago

      my galaxy note pen dont write on two spots on the screen but write good any where else, though on this two spots i can write with my finger. How can i solve this problem?

    • profile image

      Anu 4 years ago

      My Samsung Galaxy Note screen keeps lighting up on it own every few minutes or so without any incoming message or activity. What could be causing this and how do I solve this?

    • Max Dalton profile image
      Author

      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Hi Lucy,

      How big is the SD card? Pictures can take up a lot of space if you don't move them off of your device and just keep accumulating them; my wife does that :-) Over time, the battery life of your phone will naturally go down. Also, updating your device can also add new functionality that can be a drag on your phone as well. It's just a fact of life, the older your phone gets, the less efficient it is.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Hi Johnny,

      I'm not familiar with this router, but this may have to do with the security settings you selected when you connected to the router on your Note. Also, try disconnecting one of the other devices connected to your router and then disconnect the power cable from the router for a while to reset it. After roughly a minute, reconnect the power cable and wait for the router to kick back on. Try connecting your Note to the router again.

      Hope this helps.

      Max.

    • profile image

      Johnny 4 years ago

      I just bought a TP-Link router, TL-WRN700N. The weird thing is that I am able to connect to the network and internet on my laptop, but when I tried to do the same with my Samsung Galaxy Note 10.1, it says connected but there is no internet connection?! Please help me :(

    • profile image

      Lucy 4 years ago

      My galaxy note always has NOT ENOUGH MEMORY DELETE SOME ITEMS. what's with this? I have an Sd card installed. I don't have music files ,no videos ,probably less than 10 APPS I installed. I have pics that's about it. Use it mainly for that and calls. And poor battery capacity. I don't play games. Loved the fone at first, now it's a pain in the ass to try just to use it and take photos. Always "NOT ENOUGH MEMORY message" I've had this fone only since mid June 2012. My old Palm Centro fone held more pics and it seems to be a smarter fone then this.

    • profile image

      Kashish 4 years ago

      Newly Launched Samsung Galaxy Note 10.1 Review.... http://www.doozygadgets.com/Gadgets/Tablets/Samsun...

    • profile image

      Eduardo 4 years ago

      Sometimes when i hang up the cellphone it appear a webpage on screen ,how i eliminate This?

    • profile image

      selvin 4 years ago

      My screen lock have too many pattern attempts ,how to fix this problem ?

    • profile image

      dr lakshman 4 years ago

      while trying to upgrade to icecream sandwich the phone asked to reboot , after pressing the ok button the phone is frozen at samsung symbol

    • Max Dalton profile image
      Author

      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Try updating the device. If that doesn't work, restore the factory settings.

    • Max Dalton profile image
      Author

      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Try restarting the device, as it's probably a glitch. If that doesn't work, change the time out settings, restart the device and then change them back to 15 seconds.

    • profile image

      jhona 4 years ago

      my samsung galaxy note automatically turns off.. i had to press it long enough to open it.

    • profile image

      karan 4 years ago

      hi, I have recently updated my Amsumsung galaxy note to version4.0.3. my screen dosent shut off after 15 sec. Of time it sgays on all the time till I hit power button. Pleae help

    • profile image

      Pugazhenthi 4 years ago

      i recently updated Galaxy note software. Whenever i cross over poor signal area, signal reception is not automatic though it is set to auto mode. I need to manually select the network. This is a big head ache. How to overcome

    • profile image

      wendel 4 years ago

      i am currently experiencing a problem with my galaxy note... as i wud charge it, it keeps on beeping, however it is actually charging. when i unplug the charger, it would flash an info saying "Charging Pause. Voltage too high" and it keeps on flashing it till my battery runs out again... please help... im desperate because i can't fully use my phone... there's too much hassle.

    • profile image

      sina 4 years ago

      when i update my galaxy note by using ordin it stuck, it show hidden image. can anybody help me? what wrong with me? I really love my galaxy note. thanks!

    • profile image

      Ghazali 4 years ago

      Hi people, well I was wondering as to why my note restarts by itself sometimes especially when there is no signal? Is that normal? Thanks!!!!!

    • Max Dalton profile image
      Author

      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Hi syah,

      If you have already turned off the rotation lock, I can't think of what could be causing the problem. Sadly, you'll need to contact Samsung support.

      Best,

      Max.

    • profile image

      syah 4 years ago

      my samsung note can't rotate..i already setting the mode rotate but still not work.plz asist.tq

    Click to Rate This Article