Any opinions on Verizon vs AT&T for cell phone service?
best coverage, line quality, support, cost ...
Ive never been with at&t but Ive been with verizon for close to 4 years. I never had a problem with them until this year. They usually have good support but this year they basically scammed me out of over 25 dollars. I changed my plan to 900mins so I can get the friends&family. They didnt apply the 900mins to my plan that billing cycle, I had to wait for the next one to start but they still billed me for it. Then when I called them they told me that theyve always billed ahead and that the difference would be in credits on my next bill. So I waited for my next bill and still no difference in credits. I call back and tell them the problem and this guy tells me that no one wrote in my notes about getting credit on my next bill. So I told him they need to do something about it and he hung up on me. My contract is up in december this year so after this Im going with the walmart straight talk phone. You buy the phone and the card. For unlimited texting/mins its 45 dollars a month which is 20 dollars less than I pay now for 900mins.
I was a Cingular AT&T retail store manager for several years, at the time where I lived AT&T had the best plans and the best coverage. I've since moved to a more rural area and here Verizon has the best coverage (3 bars compared to none most times), but as far as the cost and the plans AT&T still comes in first in my opinion. But you have to make do with what works in your area because the low price doesn't matter if you can never use your phone.
Verizon and AT & T have changed since I first got a cell phone. At the time of sign-up, 6-7 years ago, AT &T had the best service for my remote area, but now Verizon provides the best service. I have to drive several miles before I am in range of my AT & T service even though I can see the repeater tower from my home.
Calling AT & T support has always been a pleasant experience. The support team is helpful and the resolution to my problem leaves me feeling good instead of feeling ripped-off.
Overall, I like AT & T, i just wish they had better coverage in rural locations. I'd love to give up my land line and long distance carrier.
The two companies are good. They have also their unique kind of service. All you have to do is to compare their services and prices.
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