Do you primarily write (negative) reviews?
When your expectations are (met) or you had a (great) time at a resort hotel, restaurant, cruise, movie or other hospitality venue are you the type of person who posts (positive) reviews online and responds to surveys? I suspect more people are quicker to post a "negative review" when they are (disappointed or unhappy) with a product or service. Happy or content people seldom “find the time” to post positive reviews. Have you posted more (positive) reviews than negative ones about products and services?
I have to say I've posted more positive reviews. I know some people figure if you don't have something good to say don't say it. If I have a negative experience, I'll also share that with reviews. I do both so I can guide people to what I believe to be the best service or product and away from the duds.
I post both positive and negative reviews. I like to let a company know when I have gotten good service. And also I think it is the right thing to do to contact a company when they have not met expectations. If we do not complain and tell them what is wrong, we do not give them the opportunity to improve.
I often review on Yelp and TripAdvisor, and the great majority of my reviews are positive (3 or 4 out of 5 stars). I find many of the negative reviews to be less than objective, and individual issues the restaurant or hotel cannot avoid; however, if I'm in a restaurant and I witness poor cleanliness, vermin, unsanitary conditions, careless cooking or dreadful customer service, I feel obliged to make note of it. When a restaurant is short-staffed and busy, I expect the service to be slower and I don't criticize that. If my plate, utensils or table are soiled, I will politely ask for a replacement. I try to be objective but, unfortunately, there are times when a negative review is well-deserved.
by Tealparadise4 years ago
Ever since I published a hub about a certain website (which in my humble opinion is a scam) my hub has been slowly gaining traction in google. When I wrote my hub, it was kind of in response to the top google...
by Christopher Antony Meade4 years ago
I'm sorry to see this, Chris... I did click the button you asked us to click, hope it helps. I really don't understand why he would leave such a negative comment, but people will be people... Best luck in hearing good...
by Grace Marguerite Williams3 years ago
What was the MOST CONTROVERSIAL hub you have written? Were the comments you receivedmostly positive or negative?
by Paul Edmondson4 months ago
In a very limited release (2 articles, that will expand to dozens in the next month or so) we are testing a new feature and process called Expert Reviews. Our strategy is to satisfy Google and readers with...
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