FIXED: small subset of HP videos uploaded had processing issue

  1. Shopping-Online profile image72
    Shopping-Onlineposted 3 years ago

    I decided to publish a video hub and the video I uploaded is shown processing for more than half an hour now. I am getting a notification saying  'Your video Hub must contain a valid video. If your video is being processed, you can save your work and come back after it's finished processing'.  I am curious to know if it takes longer or is that a problem I am only having. Please check!

    1. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      Sorry your video is still showing as processing.

      Our engineering team has determined the potential issue and hope to release a fix soon.  In the meantime, the videos that had issues, should gradually be available for Hub publication as the process completes.

  2. Shopping-Online profile image72
    Shopping-Onlineposted 3 years ago

    Thanks a lot! I published that video and another one too today without any problem.

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