KNOWN ISSUE: Video showing as still processing

1. 75

   kittythedreamerposted 12 years ago

   I've tried twice now to upload a video to one of my un-published hubs and each time it's done uploading it throws a javascript error in a pop-up box ending with json/n. I know it's the right file format and within the size limit, so I'm assuming it's an error with the site.

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      cardeleanposted 12 years agoin reply to this

      I'm having a different video upload problem but one nonetheless.  There must be a bug in the system today. 

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         kittythedreamerposted 12 years agoin reply to this

         Yeah, definitely seems to be that way. Bummer, I was SO looking forward to posting my video too!

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      Matthew Meyerposted 12 years agoin reply to this

      Are you still experiencing this issue?

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      1. 83

         IzzyMposted 12 years agoin reply to this

         Oh good a staffer!
         
         Is it normal for .wmv files to take hours to upload? I have uploaded two so far (not in this name), one of 60Mb and the other 200Mb, and each time it took hours. The second one was especially bad as I got an error message and had to do it twice. It took 12 hours all in to upload.
         
         Similar videos only take minutes to upload to YouTube, so maybe it is something I'm doing wrong?
         
         I've been busy making loads of videos but I'm thinking they might just go to YouTube instead with links back to hubs!

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            Matthew Meyerposted 12 years agoin reply to this

            @IzzyM
            
            The file size and not type (WMV, MOV, etc) should not affect the amount of time it takes to upload a file.
            
            Are you referring to how long it took the video to upload or the amount of time from when you uploaded to the video to when it was available to view in your Hub?
            
            The upload rate is primarily related to your broadband speed.
            You can run a bandwidth check here:
            http://www.speakeasy.net/speedtest/

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            1. 83

               IzzyMposted 12 years agoin reply to this

               My upload rate is pretty constant at around .30 -.35 Mbps. Thanks for the link, but I usually use a local speedtest (UK).
               
               I've no idea how fast that is, not much I suspect as my download speed is around 4Mbps, but I am on this constant DSL connection and still, uploads to YouTube take a fraction of the time.
               
               I am not understanding why it takes so long to upload to Hubpages?
               
               I am referring to upload time and not the time it takes after uploading to be available to the hub.
               
               It just seems to be inordinately long, but I have not seen anyone complain, so maybe it is just me.
               
               Cardalean, how long is a long time? Half an hour, 10 hours?
               
               PS When I upload to youtube, I go and make a cup of tea and come back, and it is done.

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                  cardeleanposted 12 years agoin reply to this

                  It takes about 15 minutes for a 3-5 minute video to upload.  But really I was referring to the time it takes to process the video and made available to the hub.  Sometimes it takes a few hours (or longer) which is very frustrating.  Yesterday I had one that I was waiting to be processed for about 12 hours.  I finally deleted it and started over.  Then it still took a couple of hours to process.

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                  1. 83

                     IzzyMposted 12 years agoin reply to this

                     My processing time ran to hours too, but nothing compared to time it takes to upload them.
                     I'm thinking of just uploading to YouTube because its just too much hassle to upload here.
                     So, am I the only one that uploading takes hours for? Anyone know if there is anything I can do to speed the process up?
                     Is there any advantage to video hubs? I've not noticed any so far, then again my videos were not on high search topics.

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                        Matthew Meyerposted 12 years agoin reply to this

                        Sorry to hear about the video upload and processing issues.
                        
                        There was an issue this weekend that affected a small subset of uploaded videos, making them show as "processing" for a long time.
                        
                        This "processing" issue has been addressed and we are working to process those backlogged videos that encountered the issue.
                        
                        @IzzyM Thank you for providing details regarding long upload times for video files.  We will do some research into this issue and email you when we determine what is affecting the upload process or if we need further details.

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                        1. 75

                           kittythedreamerposted 12 years agoin reply to this

                           I'm no longer having that same issue with the java error; however, I agree with Izzy. My speed is great and yet it usually takes at least an hour to upload a 5 minute video...it takes about 15 min. to upload a video of the same size to youtube. Thanks for looking into this!

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                        2. 83

                           IzzyMposted 12 years agoin reply to this

                           I tried again yesterday, and found that if I saved the videos for 'computer' instead of 'HD' (using Windows Live Movie-Maker), they uploaded in no time at all.
                           
                           Unfortunately, they've hung on 'processing' for well over 24 hours now.
                           
                           Again, not on this name, but I have fired an email off to team.

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      2. 85

         cardeleanposted 12 years agoin reply to this

         I got mine published so I am set.  Izzy, it has always taken me a *long* time to upload my videos to HP.

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            eddiecarraraposted 12 years agoin reply to this

            I have the same problem, I have made two videos, and it takes hours to process them so you can view them in the hub. My first video took about 6 hours, YouTube was about 3 minutes. I'm in the process of uploading another video tonight, that's why I'm here...seeing if anyone else is having the same problems, I guess so Now I don't feel so bad.

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      Matthew Meyerposted 12 years agoin reply to this

      This an on-going known issues.  Please see this Forum thread http://hubpages.com/forum/topic/98383

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   Will Apseposted 12 years ago

   My vids have gone up fast from Thailand. Ten minutes maybe. But the last one posted was last week.

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      eddiecarraraposted 12 years agoin reply to this

      I tried again last night and I still get  a javascript error in a pop-up box ending with json/n, then my video disappears and I have to upload it again, I guess I'll try again this morning

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3. 72

   Kangaroo_Jaseposted 12 years ago

   Videos are becoming increasingly important and with the couple I have on HubPages now, the traffic has become phenomenal.
   
   I am spending a long time working on a video for my 100th hub celebration. Have not even spent time writing the hub yet.

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   1. 75

      kittythedreamerposted 12 years agoin reply to this

      Really? I experienced a surge of traffic the first few days but then it dwindles and dies off. I'm hoping it helps increase Google SEO though...but I have no idea yet.

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      1. 72

         Kangaroo_Jaseposted 12 years agoin reply to this

         Like Hubs, those vids will surge, die off then slowly grow back readers again. Like hub, one has to give it time to grow and gain viewers.
         
         
         ....but they will come

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4. 73

   Max Daltonposted 12 years ago

   I encountered the problem over the weekend as well. After the problem was resolved I uploaded a few videos and it worked fine. I just tried uploading more videos last night and this morning, and it looks like the processing problem is back.

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   1. 83

      IzzyMposted 12 years agoin reply to this

      Mine still haven't finished processing, even all those hours later. Nor have HP responded to my email, at least not yet. Hopefully they are working on the issue.

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