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Can I Tell If My Bug Reports Have Been Received?

  1. Kylyssa profile image94
    Kylyssaposted 2 years ago

    Yesterday I sent a report about the 70 of my lenses, the vast majority of which were written in normal format, that have been turned into walls of text and another about my tutorials written in normal lens format that have photos and text missing and have had their capsules rearranged out of order. 

    Other sites I belong to send an automated confirmation email that just says the report has been made, usually with a case number associated.  I'd really like to get those lenses re-imported but I don't know if I used the right form or if my report was received.

    I'd also like to get a rough idea of how long I can expect it to take to get the lenses looked at and re-imported so I can decide to either wait for it or go in and edit things before I'm ready and lose my lens grace period to bugs.  It will also help me decide if I need to move some of the lenshubs to a different site if what is required to make my work look good exceeds my ability to execute it in a timely manner. Even if it takes a month, it's fine.  Then I can just focus on manually repairing only the lenshubs that get a hundred or more views per day and not worry about the rest, secure in knowledge they will be re-imported. 

    It isn't a simple matter of fixing what the transfer did to each lens because I'll immediately have to fix all the other moving inconveniences plus getting them HP ready on around eighty lenses.  I figure they'll take about one to four hours apiece to get up to snuff, depending on how long fixing photos eats up. 

    Me fixing the bugs' effects will involve the following:

       1. Opening every module and adding the line breaks and spaces back in on seventy lenshubs.
       2. Retrieving the missing text for each affected capsule from my Squidoo backups.
       3. Rearranging the capsules to put them back in order on affected lenses. 
       4. Retrieving the missing images from Squidoo backups and my own personal photos.

    Things I will have to quickly do on each lenshub if I fix the bugs' effects manually:

      1. Find new images for the pages where I used photos from a single website more than twice.
      2. Retrieve the photo credit information stripped from all photos from my Squidoo backups.
      3. Increase the size of many images so they meet HP's size requirements.
      4. Get rid of the artifacts left from side-bar widgets and other modules HP does not support.
      5. Get rid of subtitles.
      6. Get rid of excess sources and resources links HP doesn't support.
      7. Remove the guestbook text or rewrite it so it makes sense where it's been moved to.
      8. Retrieve the missing Amazon descriptions from Squidoo backups.
      9. Remove all Squidoo references.
    10. Re-write and re-create sections that relied on featured lenses modules to make sense.
    11. Re-write material to make it more HubPages compliant.
    12. Play whack-a-mole when the violations start popping up because the grace period is functionally gone on the affected lenshubs once I fix all the bug effects.

    I hope this gives an idea of why I don't just buckle down and fix the bugs' effects manually.

    If my posts are hard to understand or seem odd, please bear with me.  I am a high-functioning autistic person acclimating to an unexpected change that isn't entirely pleasant in all aspects even if it is logically the best thing for my Squidoo content and its ability to reach readers.  I'm just here looking for information so I can plan for my HubPages future.  As negative as this post may sound because it's pointing out flaws in the transfer, this is me settling down into HP and digging in to stay in what I know is a good thing.

    1. Writer Fox profile image82
      Writer Foxposted 2 years ago in reply to this

      Did you send the report from the Help Wizard?

      1. Kylyssa profile image94
        Kylyssaposted 2 years ago in reply to this

        The URL of the page I used had help wizard in it.  I checked the last option in the multiple choice section which was the Squidoo transfer option.  I then checked a "no" in answer to the question asking if the paragraph produced answered my question and then I clicked the blue "contact us" and explained my issues in the provided, email-like form, probably in too much detail.

        1. calculus-geometry profile image85
          calculus-geometryposted 2 years ago in reply to this

          Staff generally do not read/reply to help emails or respond to forum posts over the weekends.  They will probably read it on Monday and give you a reply on Tuesday or Wednesday.  Other things that lag on weekends are traffic number updates and earnings updates.  Hope your problem is resolved soon!

          1. Kylyssa profile image94
            Kylyssaposted 2 years ago in reply to this

            Thank you, knowing the typical response time is very helpful.  Now I know I can just relax and work at my own pace and only manually correct a lenshub bug if I have time and the lenshub is high priority to me.

            I'm coming from a site where reports sometimes went into a black hole and the absence of an automated "we got it" message made me nervous.  Bugs sometimes lasted for months without resolution, through no fault of tech support but possibly due to the priorities they were given plus the reporting system.

            I didn't expect anyone would look at my bug reports over the weekend but I'm delighted to find out that they typically get looked at so fast!  Anything under a month is wonderful.

        2. Writer Fox profile image82
          Writer Foxposted 2 years ago in reply to this

          That's the right place to report and you can be sure that it was received.
          Calculus-geometry's answer is generally how things work regarding response time.

          1. Kylyssa profile image94
            Kylyssaposted 2 years ago in reply to this

            Thank you for verifying that I reported my lenshub problems in the right place.  It's a big relief. 

            I wanted to create a few new hubs to get a feel for what HubPages likes and doesn't like as it applies to my writing before doing a bunch of editing on lenshubs and setting myself up for unnecessary work and stress.  I tend to go very slowly with new modes of human interaction no matter how slight the differences from modes I'm used to. 

            I can now proceed at my own pace.