ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Key Signs You Should Not Work In Customer Service

Updated on October 10, 2014

Is the customer always right?

See results

Thank You For Calling...

With the economy down and the job market being what it is, people are looking for work, any work. Getting a job in these times is an accomplishment, but getting the right job for you will make your life a lot more enjoyable.

Customer service jobs are more common than ever in America. Call centers are today what the manufacturing jobs were 25 years ago. But is this for you? Here are some key signs that a customer service job may not be a good fit:

You Hate People – This is the easiest way to tell if you should be in customer service. Do people annoy the ever loving crap out of you? Do you frequently get so fed up with your fellow human beings you want to stab them with your ink pen? If you answered yes to these questions, a job in customer service is not ideal job for you. (And you may need to seek professional help)

You are incapable of being polite – Being polite is one of the most crucial parts of working with the public. If you cannot find it within yourself to offer the most common bit of courtesy to another person, you are going to have some major hurdles working in customer service.

You like to belittle people- Are you smarter than the average person? Do you like to prove it? That’s great but the people you are outsmarting are paying your salary. Whether on the phones or in person, you may need to explain a bill or product, speaking down to a customer may help you feel better about yourself, but doesn't do much for the customer.

You have trouble speaking clearly– Lots of people do, but if you’re not willing to work on this it will be hard for a customer to understand you. This could also prevent you from getting a job in this field entirely. Speaking clearly and articulately could benefit you as a potential candidate for a job in the customer service field.

You are not pleasant, ever – This kind of goes along with being polite but I’ll explain. Some people can use all the right words, the pleases, the thank yous, even the ma'ams and sirs. They just can’t pull it off sincerely.

You have anger issues - Everyone gets upset now and then. But if you are just itching for a physical confrontation with the next person that says something you don’t like, you’re not going to make it in this field.

You like to argue or have to be right - In an industry where the customer i always right, something has to give. If you know you're right and make it your personal mission to show the customer how wrong he or she is, it's not going to be a very pleasant customer experience.

Whether it be taking phone calls at a help desk, or working with the public in person, providing customers with courteous and outstanding service can be exhausting. There is a reason for the quick turnaround in this profession, especially the call center positions.

Those who do it well everyday should be commended for it. So let's make a deal, the next time I call, let's play nice, treat each other like humans, and try to get along.

Comments

    0 of 8192 characters used
    Post Comment

    • profile image

      blakk 

      4 years ago

      I can do the job, especially if it pays good

    • weestro profile imageAUTHOR

      Pete Fanning 

      6 years ago from Virginia

      I know what you mean Joe, I worked on the phones for a year to pay the bills while trying to get another job! Thanks for reading and commenting!

    • profile image

      Joe 

      6 years ago

      Or... you are pretty good at it and are friendly and all... but you just hate doing it. You don't feel like you are being productive. You are not creating anything, or using your brain in a way that is stimulating or educational...

      You don't have to be a total hermit or a hateful person to not enjoy customer service. You just need to work in customer service for a while... until you come to your senses. :)

    • MyOfficeBooks profile image

      MyOfficeBooks 

      6 years ago from Brisbane

      I read your article and laughed. My husband is in customer services and has/does do ALL of the above. To add to the craziness, he has had a very successful business for over twenty years!! It is a family joke about how my hubby answers his phone " What do you want?" OR one friend "choked" when he answered the phone on a Sunday afternoon with "It's Sunday, you better be dying or have an emergency...if not do us both a favour and hang up". That said, his clients appreciate his honesty, work ethics and integrity....Yep, it's a crazy world and SOME still get away with business success even though they have NO customer service skills!

    • weestro profile imageAUTHOR

      Pete Fanning 

      6 years ago from Virginia

      Funny story cclitgirl, I would have to laugh if you said that, I don't understand some people! Thanks for voting!

      I agree Alecia, some people are itching for a fight and there's no avoiding it!

      Glad I could help alocsin! Thanks!

    • alocsin profile image

      alocsin 

      6 years ago from Orange County, CA

      All your descriptions make me perfect for a non-customer-service job! Voting this Up and Funny.

    • Alecia Murphy profile image

      Alecia Murphy 

      6 years ago from Wilmington, North Carolina

      I know some folks like this...in customer service. It's one thing if the customer's acting crazy or demanding, but it's a whole other thing if you're just ranting just to have your way. It takes a very special and patient person to work in Customer Service.

    • cclitgirl profile image

      Cynthia Calhoun 

      6 years ago from Western NC

      I worked in customer service. I once had a customer get mad because I didn't remember her name. I had just started at a bookstore, so I wouldn't have any idea who she was. She started screaming at me that I was asking for her license on her check. I calmly replied: "I'm sorry ma'am, but I have trouble remembering the names of the six billion people on the planet. Something must be wrong with me." I expected her to go straight to the owner, but she didn't. She stomped out. Hehehe. Great hub! Voted up.

    • weestro profile imageAUTHOR

      Pete Fanning 

      6 years ago from Virginia

      Thanks riaha! I'm glad you enjoyed it.

      Susan, I agree, it seems the more abundant these jobs become, the more people that really shouldn't be working them do!

    • Just Ask Susan profile image

      Susan Zutautas 

      6 years ago from Ontario, Canada

      I'd like to know how so many people that work at English speaking call centers get their jobs. So many times I've called for help and have to ask to speak with someone else as I cannot for the life of me understand what they are saying to me. It's the same way when a telemarketer calls my house. Seems over the past few years customer service has really gone to the dogs.

    • rlaha profile image

      rlaha 

      6 years ago from Spartanburg, SC

      Very true! I know a few people that shouldn't be allowed to work in any kind of customer service because they do not know how to talk with customers properly at all. Voted up, useful, funny and interesting! Thanks so much for sharing!

    • weestro profile imageAUTHOR

      Pete Fanning 

      6 years ago from Virginia

      Great insight Jeannie, I worked customer service for almost a year at a large insurance company and you are right on about the way people will speak to you, I couldn't hack it!

    • Jeannieinabottle profile image

      Jeannie InABottle 

      6 years ago from Baltimore, MD

      I've been working in customer service for years. It is so hard not to lose faith in society after a while. I think even the best customer service associate has their days when they are just not capable of being nice anymore. There are just too many nasty, confused, lazy people that expect others to do their thinking for them. Wow. I've been in customer service for way too long. Thank you for writing this hub. Voted up! :-)

    • weestro profile imageAUTHOR

      Pete Fanning 

      6 years ago from Virginia

      Thanks alberts, glad you enjoyed it!

      Marcy, sorry to hear that, but it just makes it all the more enjoyable when you talk to a competent, polite person!

    • Marcy Goodfleisch profile image

      Marcy Goodfleisch 

      6 years ago from Planet Earth

      I think I've talked to every single one of these people at one point or another! Great hub - true stuff, funny, but also not funny, in a way. Voted up and interesting.

    • albertsj profile image

      jacy albertson 

      6 years ago from Lake Mary, Fl

      This was funny as hell, but at the same time interesting, and sadly true. Voting up, funny, and ...uh...useful, for those who hate people

    • ambrking profile image

      ambrking 

      6 years ago from Encino, California

      I agree with these list. If all the things in the list is describes you, do not ever try to work in customer service.

    • tamarawilhite profile image

      Tamara Wilhite 

      6 years ago from Fort Worth, Texas

      Another sign you shouldn't be in customer service - you think that the vast majority of cases are the customer's fault.

    • gryphin423 profile image

      gryphin423 

      6 years ago from Florida

      I already knew I couldn't do customer service and this hub reinforced it. Stab...ink pen, totally get it! ;-)

    • akune profile image

      akune 

      7 years ago from Surrey, England, United Kingdom

      Ha ha ha. Hoot!

      So funny.

      Sad to say, the ill-suited workers in customer services have the fashion criminal's equivalent of no mirrors and no friends. I have both by the way, but they indulge me.

    • weestro profile imageAUTHOR

      Pete Fanning 

      7 years ago from Virginia

      I agree, working in a call center can make you hate people, I did it for a year and would hate to have to do it again. Thanks for commenting guys.

    • Zabbella profile image

      Zabbella 

      7 years ago from NJ-USA

      I dealt with customers for years and there were times when I would get home and just did not want to ever answer my own phone(There were times that I felt that I hated people)So glad I don't do that anymore.

    • profile image

      jenubouka 

      7 years ago

      Or your name is peggy....great, fun read!

    • Alecia Murphy profile image

      Alecia Murphy 

      7 years ago from Wilmington, North Carolina

      I agree with you wholeheartedly, but it still seems that individuals lacking some or most of these skills are in customer service.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)