ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

The Customer Services Heroes

Updated on October 2, 2012


The summer heat throws us from one café to another making the gravitation even tougher. And we, the victims of the hard life of customer service representatives’ and the witnesses of wonders, have nothing to do but follow the stream and make own conclusions.

If you ever find yourself in the center of Yerevan, Armenia and decide to enter Yerevan cafes, be prepared to meet the following heroes:

Please note that this is my subjective opinion and personal observation and in no way reflects commercial purposes. Excuse the descriptive and grotesque language used in the article!

Ms Excellent Customer Services

Ms Excellent Customer Services Central works at Café Central Yerevan at Abovyan Street. The attitude “The customer is always right” is imprinted on her lovely face and her smile follows you in every movement to serve you at her best. Some of my friends evaluate her as extra caring, but guess it’s much better to extra care than extra not to care. Yes, there is a kind of waiter in a country where every service representative that respects himself/herself is obliged to visibly or invisibly publicize the unfair life and the unfavorable circumstances that forced him/her to work in this field. I want to believe that this waitress really wants to make a difference and do a revolution in this field. Otherwise, she has bet with a friend to demonstrate this kind of behavior for 1 million USD.

Ms Smiles

Newly opened Segafredo at Abovyan Street! The customer service is not flawless, and still there are so many gaps to fill in. But what a wonder! All the waiters smile and are friendly whenever they meet you. They can ask your opinion every time you order the same food, they can bring the bill of the next table, but they’re so responsive to any feedback, and always make you happy with their friendly smiles. So if you want to experience a smile shower, enter Segafredo at Abovyan Street.

By the way, a similar approach is applied at Cinabon at North Avenue, Gelateria nearby, newly opened Green Been Café at Amiryan Street.

North Avenue and Amiryan Segafredo cafes are good only early in the morning when you comfortably sit yourself by the window, take a warm cappuccino, your favorite book, your favorite music and enjoy the wonderful life!

Ms Unexpected

You just drop in at Dolce Mondo café at Cascade to have a snack. While you lift the bites from your plate drawing to your mouth, and meanwhile brood over your daily problems, all of a sudden a weird voice from behind pops up like a flap on your cheek, and asks the weirdest question, “How is the food?” Guys, requesting feedback’s good, but is there a less scary and abrupt way to arrange that?

Ms Weird

Once upon a time the “younger sister” of Ms Excellent Customer Services worked at Cascade Chokolateria, and served as the only stimuli to attend that café. Then she left her job, but developed a habit in us to attend that café from time to time. I do love to communicate with the services staff, but that weird girl with stranger eyes resembling a kind of snake that slowly approaches the rabbit erased my desire.

Teenagers

This year Just Café at Teryan’s street initiated a new summer school for teenagers thus involving 13-15 year old guys in the services staff who demonstrated classic teenage behavior, like pouring Thai beef on my cell phone, soup on my dress, etc. Well at least, before letting them interact with the customers, I would teach these guys to apologize sometimes when they did something very bad.

Mr and Ms Appropriate

The customer services in open air cafes like La Terrace, La Piazza, Al Leone, The Club, Bel Etage suggest appropriate services: professional staff, mainly nice food, and glamorous environment. Meanwhile, I have to confess, that the glamorous environment and glamorous integral elements in the form of some customers is the only disadvantage of these cafes (it’s my subjective opinion).

Ms Queue Manager

Achajour at the Lover’s Park is a piece of location that gives you a feeling of being abroad, European small morning café. Peaceful, green, nice music, sunny mood, and everything! It’s the only place in Yerevan where the queue management is a priority, even though not all the staff members do it properly.

There are still many nice cafes in Yerevan, but guess everything was OK unless I have noted them in my articles. If there are some significant figures, it would be great to know them!

But yet being optimistic, I suggest gluing the following list in the cafes to make the experience in cafes unforgettable:

-Always gift a friendly smile to all the customers regardless the fact you or your colleague serves that table!

-Help the customers with their choices. To help your customer you should know the menu BY HEART!

-ALWAYS write down the order (unless it’s a very high level restaurant, and writing down the order may be against the serving etiquette standards)!

-Don’t forget to show up by the table you serve on a regular basis!

-Always thank the customer for the tips. Unless your service requires, NO CUSTOMER IS OBLIGED TO LEAAVE YOU TIPS!

-Always apologize for any mistake, inappropriate movement! It will ease the situation!

-Over-caring and over-attention in customer services is boring! Don’t haunt the customer!


Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: "https://hubpages.com/privacy-policy#gdpr"

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized. (Privacy Policy)
    CloudflareThis is used to quickly and efficiently deliver files such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisements has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)