ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How to Greet Clients the Excellent Customer Service Way

Updated on April 3, 2012
jpcmc profile image

I'm a dad, husband, and Christian first. Second, I'm an educator and organizational development professional.

It's one thing to greet clients, But it's another to greet them properly.
It's one thing to greet clients, But it's another to greet them properly. | Source

I can still remember the time when I was greeted by a service crew in fast food restaurant. That young lad truly made an impression – not the good kind. He was mopping the floor and when I passed by, he greeted me without even looking at who he was greeting. It was like greeting clients was getting in the way of his work!

It is not enough that a customer service professional greets the clients. The manner it is done makes a huge difference between creating a strong relationship and getting an irate customer. Of course there are many other factors in creating customer loyalty but allow me to focus on one of the misunderstood customer service strategies – greeting properly.

1. Use the proper greeting spiel

We must understand that the value of greeting clients extends beyond merely welcoming them. Of course greeting clients is an added bonus but it must not be seen merely as such. Using the proper greeting spiel increases brand consciousness and recall. Thus, uttering the greeting spiel properly helps the company and the brand gain better recall.

2. Say it properly

Regardless what your greeting spiel is, make sure you say it properly. I've been greeted by representatives who eat their words. Likewise, I've been greeted by customer service representatives that exaggerate. In both cases, the greeting spiel loses its meaning. It becomes a chore that customer service representatives are required to do.

3. Be sincere

Sincerity is an important ingredient when saying the greeting spiel. Some customer service representatives simply go through the paces because they are required to do so. But such an attitude can backfire with devastating effect. No one wants to be greeted in an insincere manner. So make it a habit to greet from the heart. Oh yes, this takes practice and the right attitude will help you get it right every time.

4. Check your tone

The tone of one’s voice can be an indicator of one’s mood and emotion. Have you noticed your voice becomes a tad higher when you are excited or angry? In the same manner, your voice becomes a little lower when you’re bored or uninterested.

Source

5. Your face matters

Some people are animated while others seem to wear a poker face. However, in customer service, facial expressions matter. It is one thing to say the greeting spiel but it is another to actually say it with a welcoming smile.

The truth is many customers don’t even make a fuss if they are not greeted. Moreover, customer service representatives are remembered not for greeting clients properly, but when they fail to do it right. But the value of greeting clients cannot be put aside. The simplest things matter even if the clients seem to be oblivious of them. There are many customer service strategies but greeting clients is the simplest yet one of the most powerful ones.

Questions to ponder on

  1. Does it matter if the customer service representative does not greet you?
  2. What are your pet peeves when it comes to customer service?


working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://corp.maven.io/privacy-policy

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)