Do you prefer an automated system over a live operator? Which one is better?
How convenient is it to talk to an automated service versus a live operator when using the telephone for services? Whether you are paying for bills, using banking services, making mortgage payments, or requiring licenses for employment, etc. Are live operators better?
It depends on my reason for calling. If it's to make a payment or to check a balance i prefer an automated system. If I call regarding a discrepancy or if I have a question about the service, I definitely prefer speaking with a live operator.
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