Why companies need to offer 24/7 call center support?
I want to start a new hub that discusses reasons why companies should offer 24 hours 7 days a week call center support. I'd love to hear from you!
Basically because if they don't, they will lose customers to other companies that do. My company cannot do that because of the cost, but we do keep the lines open from early morning until 6:00PM, so that people who work should be able to call in sometime during the day.
Have you tried outsourcing, tmbridgeland? Thanks for your response.
I don't believe that being available 24/7 is practical or cost effective.
Nor is it a necessarily an requirement to maintain a healthy and happy customer base.
Any employee you speak to says "Man, my boss makes millions out of us."
Can I bring forth a "reality check here?" From my experience as a bookkeeper there are "many" times the boss (small to medium company) pays himself less than some of his employees....did you get that comment? The boss is paid "less" than some of his staff.
Stating that a company "should" offer 24 hours service / 7 days a week is ridiculous. Many medium companies could not even to afford to outsource to India let alone at home locally.
Local costs in Australia - Award wages, superannuation, after hours loading rates, work Cover, payroll tax, insurances and in some cases a legal requirement to install security upgrades, telephony upgrades etc.....
In big business after the GFC, this suggestion is also impractical . There is NO need Unless the company gets paid to provide a 24/7 service in a specific field?
Do you as a employee work 24/7? No
So why expect a normal company to do so also?
That's a great question! Well according to me, many of companies started using Live Chat customer support via chat. They found it effective and affordable comparing to phone or email-based solutions.
With a live chat your visitors can use the offline message form to leave important queries, which you can tackle the next day.
That’s why companies provide 24X7 services.
by My Esoteric 3 years ago
This situation is this. A warehouse workers spends the day doing their job. When their done, they can spend up to 25 unpaid minutes, it seems, waiting to go through security to make sure they didn't steal anything.Apparently this is quite legal, at the federal level anyway. The...
by Paul Edmondson 5 years ago
What do you do when a tree falls on your house?In a good sized storm a tree blew overand landed on my house. Should I call my insurance first or should I call someone to cut it down?
by deegle 8 years ago
Do you agree with call centers being farmed out to other countries?This pertains to all businesses in the US developing call centers outside the US including but not limited to countries like India or Philippines.
Copyright © 2018 HubPages Inc. and respective owners. Other product and company names shown may be trademarks of their respective owners. HubPages® is a registered Service Mark of HubPages, Inc. HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.
|HubPages Device ID||This is used to identify particular browsers or devices when the access the service, and is used for security reasons.|
|Login||This is necessary to sign in to the HubPages Service.|
|HubPages Traffic Pixel||This is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.|
|Remarketing Pixels||We may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.|
|Conversion Tracking Pixels||We may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.|