I placed an order with a company about a month ago. I received two emails telling me the package had been shipped but I have yet to receive it. My third email to them was sent yesterday stating that I wanted to know where my package was or I wanted a refund. The response I received was "Maybe it's USPS and not us! Do you want the package or the refund?"
How should I respond to this? It's obvious this company doesn't care for customer satisfaction, and I won't be dealing with them again, but I don't know how to respond to their email. I'm speechless because of what I consider a rude response. Anyone have any ideas?
Hi Daughter of Maat,
Sorry to hear about your frustration.I agree with Melinda's Mind when it comes to asking for a refund. Perhaps you will be able to find the product easily at a different company and stop giving this one any of your support like you said. I would also look for a phone number where I could get someone on the phone to explain my grievances. I have had to do this and have found that a phone call helps resolve a situation to my satisfaction more so than an email. Good luck!
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