What are your tips on providing great customer service and satisfaction? (Weekly Topic Inspiration)
Like it or not, all of us both give and receive customer service. What is it that differentiates fantastic customer service from mediocre customer service? What mistakes have you seen or made? How can we better communicate with customers (and customer service providers)? Share your tips as part of this week’s Weekly Topic Inspiration challenge.
For group support and search-friendly title ideas, stop by the official Weekly Topic Inspiration forum thread: http://hubpages.com/forum/topic/102901
The best examples of customer service are those where you are treated as though you're the only customer in the world. We all like to feel appreciated and special. I really hate 'one size fits all' approoaches to customer care. Think outside the box!
The best customer service is that which suprises you, when someone has clearly surpassed what is expected, and delivered above and beyond. When it is clear that this is company policy as opposed to a "rogue" individual, then an organisation will be recognised as providing great customer service.
There are formal measures of customer service, such as the net promoter score, which is based on on the simple question "would you recommend company X to a friend". For me, the best examples of customer service are those which are passed on via word of mouth, such was the level of delivery to the customer.
My best example was a train journey, where I was delivered a fantastic level of customer service. I arrived early for my train, but had to queue for the ticket machine, and when I arrived at the front of the queue I could not understand which ticket to buy, there were so many prices and options. After eventually purchasing a ticket I found the train, but therer were no seats left so I had to stand. The train left 10 minutes late due to a signalling problem, and the air conditioning on my coach was broken and their were no opening windows, so it was boiling hot. I went to the catering car to get a drink, and found that the train company policy had changed and they no longer took credit cards. Sensing my growing frustration, the operator in the catering car gave me a free drink and wished me a pleasant journey.
So from this nightmare journey, what do I think of the company and its customer service? I dont tell people about all the problems, just that the company was forward thinking enough to give their staff the power to deliver great customer service. Clearly the employee would not have to explain to the manager why drinks were being given away, or the manager had actually issued instructions to make sure that harrassed passengers were being looked after. Now anyone I meet will hear this story, and my positive views on the company, whenever the organisation in question is mentioned. I am a "net promoter".
Maybe that is the answer to great customer service, its not always delivering the best service, or the cheapest product, but how you deal with the problems that arise, and the culture embedded in an organisation that only comes to light under pressure - that tipping point where a tiny decision one way or the other can be the difference between a great customer service experience and a terrible one.
For affiliate marketing, good customer service is a must. With a little planning ahead of time, your new affiliate site can be running at the highest possible customer satisfaction rating. read more
Big business, small business, no business without customers. Customer service is of utmost importance to any business. Learn what you can do to improve customer service, which leads to customer satisfaction and loyalty. read more
Ever wondered how hard the life of a customer service worker can be? And with this, how funny sometimes?
You can find some of the most funny customer service quotes in this article.
Beware: may cause laughter! read more
There are many Quotes on Great Customer Service that could act as mission statements for many Businesses today. Mahatma Gandhi is one such contributor whose words speak truth, wisdom and understanding of what Great Customer Service truly is. Here I have shown why his Quote has a place in modern day. read more
I have previously wrote a couple of hubs on the subjects:
http://spartucusjones.hubpages.com/hub/ … er-Service
http://spartucusjones.hubpages.com/hub/ … er-Service
Presenting the services offered by your company and making your customer at home by faithfully answering their queries are the basics of great customer service.
Each client has its own personal need, but you can stick to the rules that the company emphasizes on the Code of Ethics that you are practicing.
Customer Service is a skill that can take the high school student to the Presidential suites. Being able to speak slowly, carefully and not react unwisely during stress are all helpful skills in future jobs. read more
Customer is the King for any Business and customer is always right. Instead of arguing or defending when a customer complains about a product, listen to the customer patiently and be helpful to him. In this internet age, any negative review from an angry customer can go viral through social media sites and damage the reputation of the company. So it's best to apologize when confronted with a problem and sort out the problem fast. Prompt action by the Customer Service Department can not only make Customers come back for more products/services, but also recommend others to buy.
Given below is the link to my Hub on 'Improving the Customer Service using Social Media Sites'
http://anamikas.hubpages.com/hub/improv … -Companies
Customers are the lifeblood of your business. How customers feel about your product or service matters most, and so it is good business to give good service to customers. Here are some basic customer service tips to help you win lifelong customers. The first lesson: The customer is king; therefore, the customer is always right. read more
People respond to people who like them At the very leasst customer service people should respect customers and want to do their very best for them. It pays off in the long run. read more
Customers are the ingredients for any business to succeed. Thus, Customer Service is becoming an important element in all kinds of businesses. There are "some" who tend to take advantage of their policies and thus, the above term that, "the customer is not always right." read more
The Top Ten Consumer Brands in the Philippines were chosen by consumers as the top brands in their respective categories. Let's find out why consumers preferred these brands. read more
Nurses play an important role in customer service and customer satisfaction in Healthcare. Here are some suggestions of good customer service practices for nurses. read more
Find out how to improve your customer service skills or get a head start in your training here from someone who's been working in customer service for years. read more
Improving patient satisfaction scores in a healthcare industry that strips its customers of all modesty is a difficult one. Patient satisfaction scores will never reach 100% because of the nature of our work: Providing care to the ill, injured, and dying. No one wants to come to the hospital and it's a situation we can only improve with our dedication, competency, and compassionate care. read more
Good customer service is the key to success whether business is conducted online or in a store. Read on to learn key strategies and how small businesses actually have more leverage. read more
Do you know the difference between good customer service and excellent customer service? Have you been dissatisfied, in general, with the health care service you receive? Read on... read more
Customer service can be greatly improved with a little psychology. The problem expressed by the customer is not always the reason for a complaint. There might be psychological reasons as well. read more
Memorable and inspiring moments I have experienced in customer service. These are real stories from my time working as manager of a popular destination restaurant in the mountains of North Carolina. read more
http://drspaniel.hubpages.com/hub/Custo … rvice?done
Sorry for posting this originally on the forum post, I hadn't properly read the instructions. I hope this is enjoyed whilst provided as an educational source.
What are some of the things to keep in mind if you work for a customer service group... read more
How to quickly calm an angry customer, and how to keep their business. read more
I have worked in customer services for over half of my life at this point and I have visited my fair share of establishments with excellent and poor customer service. The difference between fantastic customer service and mediocre customer service is personality and wherewithal. The abilitiy to be a people person is something you have or you don't. Know do not get me wrong it can be tought but nothing is like a gifted orginial. The excellent customer service is provided by someone that knows what you want before you want it.
Better communication can be found in listening. That is the reason we have one mouth and two ears. As the person serving the customer we sould listen twice as much as we talk because people often have suttle and not so suttle ways of telling you what they want. Listening and responding leads to great customer service.
The most important aspects in customer service is active listening, empathy and follow-up. Active listening, which differs from listening or hearing, helps you to target their exact concerns, understand how those concerns affect them and let's them know their concerns will be addressed. Empathy makes them feel you truly understand because you may have had the same experiences in your life time. Follow-up let's the customer know you are actively taking measures to address the problem. Even if you can't solve the problem immediately, letting them know the status will give them some relief. Whenever I encounter great customer service, I always follow-up with some type of acknowledgement in email or letter form. I don't believe feedback should only be given when something goes wrong. People want to know they are doing a good job and it feels good to let others know their efforts are recognized.
Body language is a huge factor....a warm smile means alot. Also checking back with your customers to make sure their needs are met and offer a helping hand where you might
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