Problems understanding verification via voice call

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  1. kingkos profile image60
    kingkosposted 5 years ago

    i try the 2 steps sms and call but i cant get any message of confirmation code
    i try the step 2 they call me about press 1 and press 8 but i didnt hear what they say can u clarify it?

    my problem now is i cant get any confirmation code within 24 hours because i try to click two times?
    but nothing happen? i want to publish my 1st article please help me

    philippines +63
    mobile phone 905*******

    (i did the correct way)

    1. Advsprathi profile image60
      Advsprathiposted 5 years agoin reply to this

      I also face Same problem voice is not cleared when call me and not received the message on my mobile. I cant understand what can I do

  2. Simone Smith profile image94
    Simone Smithposted 5 years ago

    Hi kingkos,
    We have emailed your confirmation code to you twice (the email was sent to je**************@y*****om). Make sure you have the proper email on file and/or check your spam filters.
    Hope that helps!

    1. kingkos profile image60
      kingkosposted 5 years agoin reply to this

      i received all your email only the problem is i cant receive any message from my mobile for confirmation of my publish

  3. Simone Smith profile image94
    Simone Smithposted 5 years ago

    We're also getting your requests for phone verification, so they're definitely coming through; have you verified that you gave the correct number?

    1. kingkos profile image60
      kingkosposted 5 years agoin reply to this

      I did not hear your call because weak sound i cant hear the press 1 and press 8.So my last chance is your sms service yes i gave the correct number want me to send it to u pls?

      1. Simone Smith profile image94
        Simone Smithposted 5 years agoin reply to this

        I've contacted our support team to see what we can do to help. smile

        1. kingkos profile image60
          kingkosposted 5 years agoin reply to this

          We have called you with your confirmation code.<<<this is what i get about the call i did not hear.. can they send it to me? on my yahoo mail or sms?
          thanks just follow me up what happen
          excited to post my 1st article

          1. Matthew Meyer profile image75
            Matthew Meyerposted 5 years agoin reply to this

            Sorry to hear about your problems verifying your phone.
            I just looked at your account and it appears the code you entered is not close to the multiple codes we sent.

            Sometimes the service we use to verify SMS messages is blocked by mobile carriers.  Are you receiving any of the SMS confirmation codes?
            Do you have a different phone number you could use?

            1. kingkos profile image60
              kingkosposted 5 years agoin reply to this

              yes i have another number here.where can i send it? because this is what i see " We have called you with your confirmation code"

            2. kingkos profile image60
              kingkosposted 5 years agoin reply to this

              and if u can put it on my email pls put it.

              1. Matthew Meyer profile image75
                Matthew Meyerposted 5 years agoin reply to this

                We cannot send confirmation codes via email.

                Have you tried associating the other number with your account?

                1. kingkos profile image60
                  kingkosposted 5 years agoin reply to this

                  when i click publish now it say >>>
                  We have called you with your confirmation code.

                  1. Matthew Meyer profile image75
                    Matthew Meyerposted 5 years agoin reply to this

                    I'm checking to see if there is a way to reset the confirmation so you can use a different number.

                  2. Matthew Meyer profile image75
                    Matthew Meyerposted 5 years agoin reply to this

                    I determined that there is no means to manually reset your account to try the verification process again.

                    The system should rest in 24 hours and allow you to try the process again.
                    I would suggest using the SMS and not voice confirmation method as it will be easier to use of you are having voice call problems or are just having trouble hearing the message.

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