Whenever there's a major crisis locally or nationally, we get official scheduled updates to let us know the status of the problem until it is resolved. This helps to ease anxiety, frustration, speculation, misinformation, and rumors.
I know HP staff is working really hard to address the current stats/views/update issues, and posts "RESOLVED" or "FIXED" when something is all clear. However, the one that's up now is not accurate because there seems to be stops and starts to resolutions regarding updated stats because the problems are still here.
Is it possible to post status updates every four hours or so, even if it stays "NO CHANGE." We would at least know the status and it would cut down on confusion, multiple forums, and Q&As about the same problem.
At Demand Studios whenever the company needs to communicate directly with its writers, editors, etc., it puts a banner on top of the Workdesk, often with a link to more information. It works well!
Gaming sites do the banner notification frequently. They put up scheduled updates, known problems, time frames and so on. It seems to work well for them and I think has a few major advantages. First, it greatly reduces the emails they have to deal with notifying them of the problem for the nine millionth time. Secondly, it alleviates client frustration, to a point, by letting them know someone is on it. Thirdly, the aforementioned combine to allow the company employees time to actually fix the issue rather than getting waded down in communicating about it.
by Dr. John Anderson2 years ago
The stats have frozen again, and have not been updated for 12 hours (heading for the weekend). Earlier in the week they were stuck for 3 days. That means that the stats are only OK, twice a week - very...
by Sondra Rochelle4 days ago
Could someone tell me how we are supposed to fix this problem? I have no idea which sites are missing this info and no idea how to add it in. Am hoping the team will take care of this, but if not, need some...
by Janis Leslie Evans4 years ago
Any estimates on the next stat updates, Matt? Mine says three hours but if fluctuates back and forth. So it's actually been more like eight hours. Thank you.
by Marissa4 years ago
I just tried to pin a hub, but I was told it was going to be blocked because the site was known to have suspicious activity. I'm using Chrome. The pin was going to be from my hub about decluttering and organizing kids'...
by Gordon Hamilton6 years ago
Hi, allI hope someone can help me with this problem which has arisen only in the last hour.When I am typing text, realise I have made a typo and press the "Back" button, instead of the letter(s) I have just...
by Sally Gulbrandsen2 years ago
Yesterday when I was working on a Hub, each time I tried to cut and paste some text from Word, it appeared not to show up in the block, at all. I could not see it at all until I had saved the page. When it...
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