Scheduled updates on "Site Crisis?"

  1. janshares profile image95
    jansharesposted 5 years ago

    Whenever there's a major crisis locally or nationally, we get official scheduled updates to let us know the status of the problem until it is resolved. This helps to ease anxiety, frustration, speculation, misinformation, and rumors.

    I know HP staff is working really hard to address the current stats/views/update issues, and posts "RESOLVED" or "FIXED" when something is all clear. However, the one that's up now is not accurate because there seems to be stops and starts to resolutions regarding updated stats because the problems are still here.

    Is it possible to post status updates every four hours or so, even if it stays "NO CHANGE." We would at least know the status and it would cut down on confusion, multiple forums, and Q&As about the same problem.

    Just sayin' smile

    1. AMFredenburg profile image80
      AMFredenburgposted 5 years agoin reply to this

      At Demand Studios whenever the company needs to communicate directly with its writers, editors, etc., it puts a banner on top of the Workdesk, often with a link to more information. It works well!

      1. poetvix profile image69
        poetvixposted 5 years agoin reply to this

        Gaming sites do the banner notification frequently.  They put up scheduled updates, known problems, time frames and so on.  It seems to work well for them and I think has a few major advantages.  First, it greatly reduces the emails they have to deal with notifying them of the problem for the nine millionth time.  Secondly, it alleviates client frustration, to a point, by letting them know someone is on it.  Thirdly, the aforementioned combine to allow the company employees time to actually fix the issue rather than getting waded down in communicating about it.