Lack of browser support for OS X 10.5.8? Try Opera!

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  1. I Am Rosa profile image87
    I Am Rosaposted 8 years ago

    I am having some technical issues.  I will try to be as specific as possible ...


    My System Configuration:
    Mac OSX 10.5.8
    Safari 5.0.6 - Note: This is my default browser of choice.
    FireFox 16.0.2
    Flash Player - Note: This is the highest version my OS will support.


    Issue #1: Can't insert URL links into Hubs

    Using Safari:  When I try to insert a link into a hub, the "Insert" button won't work.  Moreover, the "My Hubs", "Amazon" and "Hubs" tabs are all blank so I can't chose any suggested hubs - because there are none as you can see in this screen shot:

    When I checked older hubs, I could not add links to them, either and opening the links already there showed blank URL text boxes even though the links do actually work.

    Using Firefox: I can see URLs in the text boxes of older hubs and can add links without problem.

    Issue #2: Amazon Capsules Not Showing / Contents Won't Display

    Amazon Capsules are not showing in hubs.  When I go into Edit mode, the capsules are there, but the previews are not.  Here is an example hub.  The capsule is visible in Edit mode:

    But, the preview is not showing:

    And, the capsule is missing from the published hub:

    At first, I thought it was because the items were no longer available, but this is not the case and when I try to insert new items, they will not preview either.

    This is the case in both Safari and Firefox.  I had my husband check these hubs on his PC (Windows 7 Ultimate, Firefox 21) and he cannot see the Amazon items, either.

    Any help with these issues would be sincerely appreciated!

    1. Matthew Meyer profile image77
      Matthew Meyerposted 8 years agoin reply to this

      Sorry to hear about the problems you are experiencing using Firefox and Safari in OS X 10.5.8.
      The issue is that you have an old OS that very few browsers support.  People with even later versions of OS X also run into some of the same problems.  More than likely, upgrading the OS on your computer is not possible due to lack of support from Apple for your hardware.

      I tested using Safari 6.0.3 and OS X 10.7.5 and the link tool within the text capsule is behaving properly.

      We try to support legacy systems, but at some point it isn't practical to support every old browser.
      The browser you are using is from 2010 and the OS was introduced 6 years ago, which is unfortunately an eternity in Internet time.
      As you probably know, the current stable and supported version of Firefox requires OS X 10.6 or newer and new versions of Safari are only available for newer versions of OS X.

      It looks like one of the few browsers that has a supported version for OS X 10.5.8 is Opera.
      So it seems that Opera may be your best choice.

      As for the Amazon capsule.
      I do see the Amazon capsule in the Hub you provided both in in Firefox 21 in Windows 8 as well as Safari 6.0.3 in OS X 10.7.5.
      Many times when people do not see Amazon or eBay capsules it is related to ad blocking software of some kind.
      Some routers or proxy servers also can block ads as well.

      1. Make sure you don't have ad blocking software on your computer or router
      2. Clear your browser cache just to be sure.
      3. Install and try Opera.

      1. I Am Rosa profile image87
        I Am Rosaposted 8 years agoin reply to this

        Thank you, Matthew.  I will give Opera a try.

        EDIT - I just gave Opera a test run on HP and everything is working good.  Thanks again, Matthew :-)

        1. Matthew Meyer profile image77
          Matthew Meyerposted 8 years agoin reply to this

          I am glad it is working for you!

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