Amazon missing a shipment for an order

1. 69

   Glenn Stokposted 11 years ago

   I've noticed that one Amazon order placed almost a week ago was never shipped. Or it was simply not posted to my report. Either way, I think this indicates a problem.
   
   It seems too long for Amazon to delay shipment. I sometimes see a delay of a few days, especially over a weekend, but this one is about a week old now.
   
   In addition, the new report layout made in the past 48 hours makes it impossible to determine which order is being missed in the shipments. The prior report layout showed two columns for revenue - one for orders and open for shipments. But the ordered revenue column had been removed. I wrote a detailed explanation in a separate post about that at http://hubpages.com/forum/topic/120171? … ost2560849 as shown below...
   
   

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   1. 89

      aa liteposted 11 years agoin reply to this

      I have had missing shipments before, on Squidoo or when using my own affiliate ID. I think what might happen is that somebody puts in an order, but then cancels it before the item is shipped. They way that Amazon seems to deal with that is that it reports the order, but doesn't report the cancellation, you just don't see the shipment.
      
      If the order is cancelled after the item is shipped out, i.e the item is returned, then Amazon reports the cancellation (and takes money out of your account),
      
      But it is also possible that the item is taking a long time to ship out. I've seen that happen, especially with a 3rd party seller rather than Amazon.

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      1. 69

         Glenn Stokposted 11 years agoin reply to this

         Thanks for that explanation, which clearly provides justification for missing shipments due to possible canceled orders. As for 3rd party sellers vs. fulfillment by Amazon, I have noticed minor delays with 3rd parties.

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2. 68

   psycheskinnerposted 11 years ago

   It does occasionally take much longer than a week--I waited for one order to be shipped for over a month due to delays in fulfillment for an Amazon Market company.

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   1. 69

      Glenn Stokposted 11 years agoin reply to this

      Over a month, wow! I'm paying much closer attention to my sales now that my reports are all under one place with HP. Before I had to log into Amazon Associates as a separate task, which I early did. So these delays may have happened many times without me knowing.

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3. 75

   Helena Rickettsposted 11 years ago

   They will also delay shipment if an item is out of stock.  The customer has the option to go ahead and place the order with the understanding that the item will be shipped when it is available again.  Sometimes the estimate is a month out.
   
   Annoying but it does happen on occasion.

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   1. 69

      Glenn Stokposted 11 years agoin reply to this

      Ahh yes, I never thought of that.

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