FIXED: Q&A- "Make a Hub"

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  1. DzyMsLizzy profile image95
    DzyMsLizzyposted 4 years ago

    Today, I started to answer a question in the Q&A section, then decided it would be better as a hub, so I clicked on that option.

    The dialog came up stating that my already-written comments would be saved and appear as a capsule in the hub.  However, that did not happen.  The partial answer I'd already written totally disappeared, and was NOT present when I got to the 'edit hub' screen.
    I scrolled all the way down, and it was not there; I tried the preview function, and all that showed was an empty 'comments' box.

    What happened to my initial content????

    1. Matthew Meyer profile image73
      Matthew Meyerposted 4 years agoin reply to this

      For questions about specific Hubs, if you would like us to respond, please include the title and/or URL for the Hub in question.

      Please read over this thread so you are familiar with the information we necessary for a technical issue post.

      1. DzyMsLizzy profile image95
        DzyMsLizzyposted 4 years agoin reply to this

        Grrrrrrrrrrrrrrrrrrrr!!!  I thought I was careful to provide all the RELEVANT information...

        I am using Windows XP; browser is Google Chrome Version 35.0.1916.153 m , and it says "Google Chrome is up to date" on the "about" screen.

        This is the FIRST time this has ever happened; I cannot post a screen shot of something that does not exist!  The original answer I started to write is gone from the Q&A, and as I stated, neither did it copy to the hub I am attempting to write.

        The question at issue is at this location: … arian-diet

        You will see that there is no answer posted from me.
        (Though there might be a comment from me on another answer. (I got a "your comment is being moderated" dialog when I hit 'submit.') 
        This was done at a different time, after I had the issue with the failed transition, so no, it was not a matter of accidentally hitting the wrong button. 
        The question title itself actually did transfer correctly to the 'make a hub' screen, from which I chose the category, and 'continued' on to write the hub.
        It was at that point that I found the content of my initial answer had failed to transfer as well.
        The hub I am trying to write is located at: … arian-Diet

        You will readily see there is no content.

        Since my initial content is already gone, there is no point trying to duplicate the problem on a different browser, as that would only result in a duplicate hub title.

        (I have used this function a few times before, and am well aware how it works, so additionally, no, I did not copy/cut my original content from the answer box.)

        1. Matthew Meyer profile image73
          Matthew Meyerposted 4 years agoin reply to this

          The button should allow you to start a new Hub from your answer to another user's questions.

          1. DzyMsLizzy profile image95
            DzyMsLizzyposted 4 years agoin reply to this

            I am NOT talking about comments on another author's answer, I'm talking about my own original attempt to answer the original question!  I fully realize you can neither move, nor 'make a hub' from a comment you make on someone else's answer!
            (I only mentioned that comment on another answer as a side note, to indicate that you "might" see such a comment from me, even in the absence of my original answer attempt, which disappeared completely.)

            What my original comment/complaint was about, was that MY original ANSWER THIS QUESTION attempt failed to copy over when I changed my mind to 'make a hub about it.'

            If this, has changed, and the original answer content can no longer be exported when selecting 'make a hub about it,' then this needs to be fixed by Hub Pages, for when selecting "Make a Hub About it," under the 'answer' box in the Q & A section, if you have already begun an answer there, and changed your mind to, "make a hub about it," a dialog comes up that clearly states that your content will be copied into a capsule in your new hub!!

            I've used this before, and it was there, and it has worked in the past.  If that has been taken away, then HP also needs to remove that dialog, and replace it with an advisory to manually copy the (original answer you were writing) content before proceeding!

            If this (transfer) utility is still in place, then a glitch is happening, which also needs to be addressed, which is what I said in the first place.

            1. Matthew Meyer profile image73
              Matthew Meyerposted 4 years agoin reply to this

              Thanks for providing such a detailed explanation.

              So the feature should work from the Hubs of other authors.

              I see the message to which you are referring and was able to test and see that the entered answer does, indeed, not transfer to the Hub as the message states.

              I have forwarded this to our engineering team, but in the meantime you should be able to manually copy the text from the question to your new Hub.  You may want to open both in different tabs to make this easier.

              Thanks for taking the time to report this issue.

        2. Matthew Meyer profile image73
          Matthew Meyerposted 4 years agoin reply to this

          I was just informed that our engineering team has deployed a fix for this issue.
          So the content from answers, going forward, will now be copied to a resulting Hub as the message indicates.

    2. The Examiner-1 profile image71
      The Examiner-1posted 4 years agoin reply to this

      You simply should have 'copied' your work from Q&A and 'pasted' it into Word (save) until you started a Hub.

      1. DzyMsLizzy profile image95
        DzyMsLizzyposted 4 years agoin reply to this

        I guess in the future, I will..but I've never had to before, and the instructions for doing so quite plainly state that your work will  be saved and copied into a capsule in your new hub. 

        It has always worked as stated in the past.....


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