Why can't I deny comments on hubs?

1. 92

   Kylyssaposted 8 years ago

   I got a spammy comment (one of those spellcaster advertisements) on one of my hubs and even though I keep hitting "deny" the comment is still on it.  Is there a special trick to denying comments or is this just a bug?

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   1. 28

      Writer Foxposted 8 years agoin reply to this

      Deny and refresh the page.

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      1. 92

         Kylyssaposted 8 years agoin reply to this

         Thank you for your speedy response but it doesn't work.

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         1. 28

            Writer Foxposted 8 years agoin reply to this

            Are you deleting the comments from the link on your accounts page or when looking at the Hub?

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            1. 92

               Kylyssaposted 8 years agoin reply to this

               I tried both.  Apparently it was something with Chrome and firefox.  I haven't used IE in ages but I got it to work in IE.
               
               Thanks!

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   2. 82

      Marina Lazarevicposted 8 years agoin reply to this

      Hi Kylyssa! Just wanted to check in on this. Did the comment you intended to remove get deleted eventually?

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      1. 92

         Kylyssaposted 8 years agoin reply to this

         Thank you.  Yes, I got it to delete by installing Internet Explorer, going to the page, and hitting the delete button.  It refused to work in Chrome or firefox for some reason.

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2. 89

   shay-marieposted 8 years ago

   I know what you're talking about - it happens to me too. I think it sometimes takes a little bit of time for it to show up as deleted. Either that or the deletion isn't showing because of the cache on your browser. Have you tried clearing the cache?

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   1. 92

      Kylyssaposted 8 years agoin reply to this

      I tried refreshing my browser, clearing my cache, restarting my computer, and using different browsers.  I actually installed Internet Explorer (I dislike IE) and it worked. I hope it's a temporary issue.

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3. 68

   makingamarkposted 8 years ago

   Kylyssa - have you found the age where you can put global moderation of your comments on your account? That saves the hassle for the future.
   
   Go to http://hubpages.com/my/hubs/comments and then click the button to access the global settings for comments

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   1. 92

      Kylyssaposted 8 years agoin reply to this

      Thank you for the link.  I set my comments to require moderation.  It will make things a lot easier and keep readers from seeing spam junk even for a little while.

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4. 60

   GusTheRedneckposted 8 years ago

   Get a free copy of "CCleaner" and use it frequently to clean out the junk stored on your computer that you seem to "not be able to get rid of."  Simple to use. (1) Analyze (2) Clean.  That's it. Goodbye all of those nasty cookies and junk in the cache, etc.
   
   You'll pick up more junk every time you go online, so use CCleaner frequently.  (Only takes a minuter or less...)
   
   Gus

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