Feedback numbers in newsletter

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  1. mastergreen profile image76
    mastergreenposted 3 years ago

    Hi,
    Just wanted to ask something about hub feedback. In the emails i get from hubpages, i can see a difference in the total number of hub feedbacks i have. It is different on the hubpages page and i can see a reduction of 15 or so. Could you please see what is happening here? Is this normal? I have been waiting for 2 weeks to see if there will be a change but till now the situation continues. Plus even in this week's email, i can see the same difference. Is there any way to update the numbers. Because i can see the number on the email but not on the domain. Thanks.

    1. Matthew Meyer profile image74
      Matthew Meyerposted 3 years agoin reply to this

      I'm not sure what you are asking about. Is you question about the HubScore for a specific Hub of yours?

      1. Jayne Lancer profile image95
        Jayne Lancerposted 3 years agoin reply to this

        I think Mastergreen is talking about 'HubPages Weekly', which is an email, or a sort of newsletter, users receive once a week from HubPages. This week's is about 'Spammy Elements'. A number of statistics are shown on the email regarding the user's account, and one of them is 'Hub Feedback Ever'.

        1. mastergreen profile image76
          mastergreenposted 3 years agoin reply to this

          She is right. I can see a difference in total numbers in the weekly email. On my main page, if one adds all the awesome funny interesting etc, the number is less than the total given in the email. Hence i'm trying to see what's really goin' on. Any help?

    2. Matthew Meyer profile image74
      Matthew Meyerposted 3 years agoin reply to this

      I checked the newsletter sent 7 days ago and see that we may have sent one that had a blank value for "Hub Feedback Ever", but we then sent a corrected version with that information populated.

  2. mastergreen profile image76
    mastergreenposted 3 years ago

    Hey guys, was waiting for this week's hubpages weekly before commenting. Just checked the email and i can still see the same difference from last time. There is a difference of +14 on the email than the total feedback ever on my main page. Is this a technical issue or are those 14 feedbacks gone now And if that's the case, how to stabilize the numbers? Any ideas guys? Thanks for commenting.

    1. Matthew Meyer profile image74
      Matthew Meyerposted 3 years agoin reply to this

      Thanks for the information. I have passed this on to our engineering team to do some additional research to help determine what the issue might be.

      1. mastergreen profile image76
        mastergreenposted 3 years agoin reply to this

        Thank you. That was very helpful of you. Have a good day.

  3. mastergreen profile image76
    mastergreenposted 3 years ago

    Hey guys, I checked this week's email from Hubpages and there is still a +14 overall on the number of feedbacks on the email compared to the number on the main page of my domain. I am thinking maybe this is some technical issue that is beyond the users like me. I hope the technical team is seeing this thread. Really hoping that you guys can provide a way out of this mess. Thank you.

 
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