Newsletter - new sender, please safelist us!

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  1. HubPages profile imageSTAFF
    HubPagesposted 10 years ago

    Hi everyone,

    Tomorrow marks the first email newsletter in which we're using a new email delivery service. I know that many of you have wanted to get the newsletter, but haven't, so please follow these instructions ASAP so that you get tomorrow's, and subsequent, newsletters without fail.

    1) Double-check that you've chosen to receive emails from HubPages. Go to your profile page and make sure "Allow HubPages to contact you?" is checked. If it is unchecked, you will not receive the newsletter.

    2) Safelist editor@hubpages.com. Please follow the instructions here:
    Safelisting HubPages
    There are instructions for Google/Gmail, Yahoo, Hotmail/Live, Outlook, AOL, Earthlink and Verizon. There are also instructions for the most popular anti-spam softwares.
    If your ISP/email client is not listed there, please add editor@hubpages.com as a contact in your email program.

    3) If you don't receive the newsletter tomorrow even though you followed steps 1 & 2 today, please email us with the subject "HubPages newsletter" and we'll see if we can help you out.

    The newsletter tomorrow will follow a familiar format, but we will be expanding the stats section over the coming weeks, to provide richer data on how your Hubs on doing. Stay tuned!

    - Jason

  2. SunSeven profile image68
    SunSevenposted 10 years ago

    Thats good news Jason. Had been waiting so long for this. Thanks all the hubteam smile

  3. darkside profile image80
    darksideposted 10 years ago

    Excellent news!

    I got none though topica. Fingers crossed my luck will change.

  4. Inspirepub profile image76
    Inspirepubposted 10 years ago

    I only got one, ever - I am looking forward to seeing them regularly!!!

    Jenny

  5. topstuff profile image60
    topstuffposted 10 years ago

    Thats good to know.

  6. Whitney05 profile image83
    Whitney05posted 10 years ago

    I'm glad I checked my profile, somehow the option to allow HP to email you was unclicked. I assume that's why I only occassionally get newsletters. I don't remember unclicking it though. :-\

    1. Peter M. Lopez profile image84
      Peter M. Lopezposted 10 years agoin reply to this

      I just realized that mine was too.  I'm not sure how this happened, though.  I have never missed a newsletter until now.

      Jason, is there anyway to get one resent?  If not, I understand.

  7. Bonnie Ramsey profile image82
    Bonnie Ramseyposted 10 years ago

    Has this week's newsletter gone out today? If it has, I didn't get it and I got it fine last week once I switched to my GMail. Anyone know? I just can't wait!

    Bonnie

  8. pauldeeds profile imageSTAFF
    pauldeedsposted 10 years ago

    It hasn't gone out yet, but it should be on its way in the next hour or so.

  9. darkside profile image80
    darksideposted 10 years ago

    I got my first one! Woo hoo!

  10. SunSeven profile image68
    SunSevenposted 10 years ago

    Received mine too, since ages. Thank you Paul. smile

  11. stephhicks68 profile image89
    stephhicks68posted 10 years ago

    I haven't seen mine yet, but looking for it....

  12. Jason Menayan profile image61
    Jason Menayanposted 10 years ago

    Please double-check your spam folder, and if it did get trapped there, please mark it as from a trusted sender. Otherwise, your ISP will continue to send it toyour junk mail folder, or not bother delivering it to you at all.

  13. stephhicks68 profile image89
    stephhicks68posted 10 years ago

    OK - I will look there.  No reason why it shouldn't have been delivered....

    1. stephhicks68 profile image89
      stephhicks68posted 10 years agoin reply to this

      Phew - I found mine in my junk email folder.  But sounds like Peter Lopez needs help... Thanks for the extra stats Jason and HubPages!  It looks great!

  14. Peter M. Lopez profile image84
    Peter M. Lopezposted 10 years ago

    Strange, but this is the first newsletter I have not received.  Not in spam folder either.

    1. Stacie Naczelnik profile image74
      Stacie Naczelnikposted 10 years agoin reply to this

      Same here.  I always get it, but not this time.  And, it isn't in my spam folder.

      ETA: I checked my profile, and the option for HP to email me was unchecked as well.  Weird.

  15. Misha profile image68
    Mishaposted 10 years ago

    Mine got un-checked, too sad I know, it's a conspiracy wink

  16. Inspirepub profile image76
    Inspirepubposted 10 years ago

    I just got my second newsletter EVER.

    Yay!

    May there be many more ...

    Jenny

  17. jimmythejock profile image85
    jimmythejockposted 10 years ago

    Hi Guys,
    I didn't get the News letter either, Boo Hoo!, I just checked my Profile and the box has been unchecked, "I didn't do it as" bart simpson was once famous for saying.......jimmy sad

  18. pauldeeds profile imageSTAFF
    pauldeedsposted 10 years ago

    Our old newsletter provider gave us a list of everyone that had ever clicked the unsubscribe link in one of our previous mailings.  In order to honor those wishes we unchecked the box for everyone on that list.   It is possible that you may have made it on to that list by their error, or by accident.

    At any rate, just check the box again and you should get the next newsletter.

    1. jimmythejock profile image85
      jimmythejockposted 10 years agoin reply to this

      Paul, I have never missed a newsletter to date, is there any chance that you could either publish it as a hub or resend it, please I am on my knees here begging lol.....jimmy

      1. Peter M. Lopez profile image84
        Peter M. Lopezposted 10 years agoin reply to this

        Ditto!  Me too.

  19. Bonnie Ramsey profile image82
    Bonnie Ramseyposted 10 years ago

    Found mine when I got up this morning. Guess I just left the net too early last night! LOL.

    Bonnie

  20. Whitney05 profile image83
    Whitney05posted 10 years ago

    I didn't recieve the newsletter... So now that I've rechecked to allow HubPages to contact me (did it the other day again, as I don't remember ever unchecking it), I'm looking at the instructions to safe list.

    I see the instructions for safe listing the newsletter, but I'm not seeing the Add link to right of the Contacts entry in the left navigation column. My Contacts tab is not on the left, it's above the inbox and above the left toolbar.

    The only thing I could think of was to add the email as a contact, but I don't think that will help anything.

    Oh, and I use yahoo.

    Any suggestions?

    Edit: I had to change my Yahoo account layout to the new layout versus the old one.

  21. Jason Menayan profile image61
    Jason Menayanposted 10 years ago

    Peter, Jimmy & Whitney - I will try to resend the newsletter to you. You were indeed not included in the send list. Please check your email settings on your account settings page to make sure the first checkbox (Allow HubPages to contact you) is *checked*:
    http://hubpages.com/my/profile

    Update: OK - I just sent it to you 3! If you don't receive it in the next hour or so, please make sure it didn't get stuck in your Junk Mail folder. And all 3 must have changed your email settings because all 3 appeared in the query this time for the newsletter delivery. Thanks!

    Stephhicks68: I'm showing that the newsletter was sent to you. If you didn't get it, it is probably stuck in your junk mail folder. Please mark us as a Trusted Sender. If you didn't get it in your junk mail folder either, then I'd contact your mail administrator and make sure that hubpages.com mail doesn't get scrubbed again.

    1. stephhicks68 profile image89
      stephhicks68posted 10 years agoin reply to this

      Jason - I did get it!  It was in my junk mail folder.  Thanks for following up.  Steph

    2. College politico profile image60
      College politicoposted 10 years agoin reply to this

      I haven't gotten the newsletter still... and I've followed all the directions to receive it.

      1. Jason Menayan profile image61
        Jason Menayanposted 10 years agoin reply to this

        CP -

        We got an error message from the attempt last week from your email provider:

        "(Your email address) IS NOT ACCEPTING MAIL FROM THIS SENDER"

        This means that you probably somehow added us to your spam list (for shame!)

        I'd contact your email provider and ask them to make sure emails from us are routed to you. Then contact us by email and ask us to manually add you to the recipient list.

        1. College politico profile image60
          College politicoposted 10 years agoin reply to this

          Ok I guess you guys were somehow added to my block list... I don't remember doing it but I have removed you guys. So I should be able to receive the newsletter now... hopefully

          1. Jason Menayan profile image61
            Jason Menayanposted 10 years agoin reply to this

            We've removed you from the bounce list, so you should begin receiving the newsletter next week again.

            1. College politico profile image60
              College politicoposted 10 years agoin reply to this

              Awesome! Thank you

  22. Shirley Anderson profile image68
    Shirley Andersonposted 10 years ago

    I got my newsletter.  One of my hubs is in it!  I was so excited!
    Yes, I know I don't get out much.
    Thx, HP team!
    big_smile

  23. jimmythejock profile image85
    jimmythejockposted 10 years ago

    thanks Jason, I got it now, you guys aretoo good to us lol......jimmy

  24. MM Del Rosario profile image84
    MM Del Rosarioposted 10 years ago

    thanks, I got my newsletter now...

  25. Lissie profile image77
    Lissieposted 10 years ago

    I've been away for the w/end - no newsletter! I have safe listed you and ticked the allow hubpages to contact you box - please please can I have a copy!

  26. Lissie profile image77
    Lissieposted 10 years ago

    I got the newsletter yeah!

  27. ripplemaker profile image80
    ripplemakerposted 10 years ago

    Hi Paul or Jason, I just have to ask.  Is the HP newsletter the one with updates and featured hubber of the week?  I'm curious since I read some of the hubbers saying they never got any newsletter.  I have received mine (if this is one and the same) since I signed up.  big_smile

  28. darkside profile image80
    darksideposted 10 years ago

    I got my second one. Yay!

    Though if we could also have weekly stats and not just the stats in total that would be great.

  29. ripplemaker profile image80
    ripplemakerposted 10 years ago

    HI darkside, you mentioned stats and updates. I guess that's the newsletter right?

    1. darkside profile image80
      darksideposted 10 years agoin reply to this

      It is.

  30. Misha profile image68
    Mishaposted 10 years ago

    I got mine this time smile

  31. Inspirepub profile image76
    Inspirepubposted 10 years ago

    Two in a ROW!!!

    This is an all-time RECORD!!

    Looks like the new service is working - thanks guys!

    Jenny

    1. Jason Menayan profile image61
      Jason Menayanposted 10 years agoin reply to this

      Glad to hear it!

      The new service gives us much greater visibility into who's getting the newsletter, and, if not, why. We're pleased with it, too!

  32. Lissie profile image77
    Lissieposted 10 years ago

    Hmmm was there a newsletter last week? I got the first one after you changed providers and then nothing :-(

  33. Jason Menayan profile image61
    Jason Menayanposted 10 years ago

    Lissie,

    I would check your Junk Mail folder.

    The last newsletter was indeed sent to your Gmail address: 4/2/2008 4:18:19 PM

    If you haven't done so, please safelist us:
    http://hubpages.com/help/safelisting-hubpages

    1. Lissie profile image77
      Lissieposted 10 years agoin reply to this



      I have a couple of gmail addresses  I have changed the email on hubpages to m primary one - maybe that will make a difference ? When is the next one due

  34. Inspirepub profile image76
    Inspirepubposted 10 years ago

    I have received them all since you changed providers - yay! After getting one in six before that.

    Jenny

 
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