Newsletter - new sender, please safelist us!

1. STAFF

   HubPagesposted 15 years ago

   Hi everyone,
   
   Tomorrow marks the first email newsletter in which we're using a new email delivery service. I know that many of you have wanted to get the newsletter, but haven't, so please follow these instructions ASAP so that you get tomorrow's, and subsequent, newsletters without fail.
   
   1) Double-check that you've chosen to receive emails from HubPages. Go to your profile page and make sure "Allow HubPages to contact you?" is checked. If it is unchecked, you will not receive the newsletter.
   
   2) Safelist editor@hubpages.com. Please follow the instructions here:
   Safelisting HubPages
   There are instructions for Google/Gmail, Yahoo, Hotmail/Live, Outlook, AOL, Earthlink and Verizon. There are also instructions for the most popular anti-spam softwares.
   If your ISP/email client is not listed there, please add editor@hubpages.com as a contact in your email program.
   
   3) If you don't receive the newsletter tomorrow even though you followed steps 1 & 2 today, please email us with the subject "HubPages newsletter" and we'll see if we can help you out.
   
   The newsletter tomorrow will follow a familiar format, but we will be expanding the stats section over the coming weeks, to provide richer data on how your Hubs on doing. Stay tuned!
   
   - Jason

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2. 64

   SunSevenposted 15 years ago

   Thats good news Jason. Had been waiting so long for this. Thanks all the hubteam

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3. 71

   darksideposted 15 years ago

   Excellent news!
   
   I got none though topica. Fingers crossed my luck will change.

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4. 74

   Inspirepubposted 15 years ago

   I only got one, ever - I am looking forward to seeing them regularly!!!
   
   Jenny

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5. 59

   topstuffposted 15 years ago

   Thats good to know.

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6. 85

   Whitney05posted 15 years ago

   I'm glad I checked my profile, somehow the option to allow HP to email you was unclicked. I assume that's why I only occassionally get newsletters. I don't remember unclicking it though. :-\

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      Peter M. Lopezposted 15 years agoin reply to this

      I just realized that mine was too.  I'm not sure how this happened, though.  I have never missed a newsletter until now.
      
      Jason, is there anyway to get one resent?  If not, I understand.

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7. 69

   Bonnie Ramseyposted 15 years ago

   Has this week's newsletter gone out today? If it has, I didn't get it and I got it fine last week once I switched to my GMail. Anyone know? I just can't wait!
   
   Bonnie

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8. STAFF

   pauldeedsposted 15 years ago

   It hasn't gone out yet, but it should be on its way in the next hour or so.

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9. 71

   darksideposted 15 years ago

   I got my first one! Woo hoo!

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10. 64

    SunSevenposted 15 years ago

    Received mine too, since ages. Thank you Paul.

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11. 88

    stephhicks68posted 15 years ago

    I haven't seen mine yet, but looking for it....

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12. 59

    Jason Menayanposted 15 years ago

    Please double-check your spam folder, and if it did get trapped there, please mark it as from a trusted sender. Otherwise, your ISP will continue to send it toyour junk mail folder, or not bother delivering it to you at all.

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13. 88

    stephhicks68posted 15 years ago

    OK - I will look there.  No reason why it shouldn't have been delivered....

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       stephhicks68posted 15 years agoin reply to this

       Phew - I found mine in my junk email folder.  But sounds like Peter Lopez needs help... Thanks for the extra stats Jason and HubPages!  It looks great!

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14. 73

    Peter M. Lopezposted 15 years ago

    Strange, but this is the first newsletter I have not received.  Not in spam folder either.

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       Stacie Naczelnikposted 15 years agoin reply to this

       Same here.  I always get it, but not this time.  And, it isn't in my spam folder.
       
       ETA: I checked my profile, and the option for HP to email me was unchecked as well.  Weird.

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15. 63

    Mishaposted 15 years ago

    Mine got un-checked, too I know, it's a conspiracy

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16. 74

    Inspirepubposted 15 years ago

    I just got my second newsletter EVER.
    
    Yay!
    
    May there be many more ...
    
    Jenny

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17. 85

    jimmythejockposted 15 years ago

    Hi Guys,
    I didn't get the News letter either, Boo Hoo!, I just checked my Profile and the box has been unchecked, "I didn't do it as" bart simpson was once famous for saying.......jimmy

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18. STAFF

    pauldeedsposted 15 years ago

    Our old newsletter provider gave us a list of everyone that had ever clicked the unsubscribe link in one of our previous mailings.  In order to honor those wishes we unchecked the box for everyone on that list.   It is possible that you may have made it on to that list by their error, or by accident.
    
    At any rate, just check the box again and you should get the next newsletter.

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    1. 85

       jimmythejockposted 15 years agoin reply to this

       Paul, I have never missed a newsletter to date, is there any chance that you could either publish it as a hub or resend it, please I am on my knees here begging lol.....jimmy

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       1. 73

          Peter M. Lopezposted 15 years agoin reply to this

          Ditto!  Me too.

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19. 69

    Bonnie Ramseyposted 15 years ago

    Found mine when I got up this morning. Guess I just left the net too early last night! LOL.
    
    Bonnie

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20. 85

    Whitney05posted 15 years ago

    I didn't recieve the newsletter... So now that I've rechecked to allow HubPages to contact me (did it the other day again, as I don't remember ever unchecking it), I'm looking at the instructions to safe list.
    
    I see the instructions for safe listing the newsletter, but I'm not seeing the Add link to right of the Contacts entry in the left navigation column. My Contacts tab is not on the left, it's above the inbox and above the left toolbar.
    
    The only thing I could think of was to add the email as a contact, but I don't think that will help anything.
    
    Oh, and I use yahoo.
    
    Any suggestions?
    
    Edit: I had to change my Yahoo account layout to the new layout versus the old one.

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21. 59

    Jason Menayanposted 15 years ago

    Peter, Jimmy & Whitney - I will try to resend the newsletter to you. You were indeed not included in the send list. Please check your email settings on your account settings page to make sure the first checkbox (Allow HubPages to contact you) is *checked*:
    http://hubpages.com/my/profile
    
    Update: OK - I just sent it to you 3! If you don't receive it in the next hour or so, please make sure it didn't get stuck in your Junk Mail folder. And all 3 must have changed your email settings because all 3 appeared in the query this time for the newsletter delivery. Thanks!
    
    Stephhicks68: I'm showing that the newsletter was sent to you. If you didn't get it, it is probably stuck in your junk mail folder. Please mark us as a Trusted Sender. If you didn't get it in your junk mail folder either, then I'd contact your mail administrator and make sure that hubpages.com mail doesn't get scrubbed again.

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       stephhicks68posted 15 years agoin reply to this

       Jason - I did get it!  It was in my junk mail folder.  Thanks for following up.  Steph

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       College politicoposted 15 years agoin reply to this

       I haven't gotten the newsletter still... and I've followed all the directions to receive it.

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       1. 59

          Jason Menayanposted 15 years agoin reply to this

          CP -
          
          We got an error message from the attempt last week from your email provider:
          
          "(Your email address) IS NOT ACCEPTING MAIL FROM THIS SENDER"
          
          This means that you probably somehow added us to your spam list (for shame!)
          
          I'd contact your email provider and ask them to make sure emails from us are routed to you. Then contact us by email and ask us to manually add you to the recipient list.

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             College politicoposted 15 years agoin reply to this

             Ok I guess you guys were somehow added to my block list... I don't remember doing it but I have removed you guys. So I should be able to receive the newsletter now... hopefully

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                Jason Menayanposted 15 years agoin reply to this

                We've removed you from the bounce list, so you should begin receiving the newsletter next week again.

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                1. 61

                   College politicoposted 15 years agoin reply to this

                   Awesome! Thank you

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22. 58

    Shirley Andersonposted 15 years ago

    I got my newsletter.  One of my hubs is in it!  I was so excited!
    Yes, I know I don't get out much.
    Thx, HP team!
    

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23. 85

    jimmythejockposted 15 years ago

    thanks Jason, I got it now, you guys aretoo good to us lol......jimmy

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24. 88

    MM Del Rosarioposted 15 years ago

    thanks, I got my newsletter now...

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25. 66

    Lissieposted 15 years ago

    I've been away for the w/end - no newsletter! I have safe listed you and ticked the allow hubpages to contact you box - please please can I have a copy!

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26. 66

    Lissieposted 15 years ago

    I got the newsletter yeah!

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27. 81

    ripplemakerposted 15 years ago

    Hi Paul or Jason, I just have to ask.  Is the HP newsletter the one with updates and featured hubber of the week?  I'm curious since I read some of the hubbers saying they never got any newsletter.  I have received mine (if this is one and the same) since I signed up. 

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28. 71

    darksideposted 15 years ago

    I got my second one. Yay!
    
    Though if we could also have weekly stats and not just the stats in total that would be great.

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29. 81

    ripplemakerposted 15 years ago

    HI darkside, you mentioned stats and updates. I guess that's the newsletter right?

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    1. 71

       darksideposted 15 years agoin reply to this

       It is.

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30. 63

    Mishaposted 15 years ago

    I got mine this time

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31. 74

    Inspirepubposted 15 years ago

    Two in a ROW!!!
    
    This is an all-time RECORD!!
    
    Looks like the new service is working - thanks guys!
    
    Jenny

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    1. 59

       Jason Menayanposted 15 years agoin reply to this

       Glad to hear it!
       
       The new service gives us much greater visibility into who's getting the newsletter, and, if not, why. We're pleased with it, too!

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32. 66

    Lissieposted 15 years ago

    Hmmm was there a newsletter last week? I got the first one after you changed providers and then nothing :-(

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33. 59

    Jason Menayanposted 15 years ago

    Lissie,
    
    I would check your Junk Mail folder.
    
    The last newsletter was indeed sent to your Gmail address: 4/2/2008 4:18:19 PM
    
    If you haven't done so, please safelist us:
    http://hubpages.com/help/safelisting-hubpages

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    1. 66

       Lissieposted 15 years agoin reply to this

       
       
       I have a couple of gmail addresses  I have changed the email on hubpages to m primary one - maybe that will make a difference ? When is the next one due

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34. 74

    Inspirepubposted 15 years ago

    I have received them all since you changed providers - yay! After getting one in six before that.
    
    Jenny

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