Comment Editor and Deletion Not Working

Jump to Last Post 1-3 of 3 discussions (5 posts)
  1. liladybugz26 profile image86
    liladybugz26posted 3 years ago

    Hello,

    I have tried to edit and/or delete my comments on hubs for the past two days, and this feature will not allow me to do so. I have tried on two separate computers to no avail. I think this is likely an error that needs attention.

    Best,
    Rachael

    1. Matthew Meyer profile image74
      Matthew Meyerposted 3 years agoin reply to this

      Hi Rachael.

      Sorry you are having problems with comments.

      Are you talking about comments you posted to your Hubs or to the Hub of other authors?

      Comments can be edited or removed on the Hubs of other authors for a very limited amount of time.

      If you are asking about comments on one of your Hubs, please email the details (Hub URL and title, specific comment, what you are trying to do, what happens, what browsers and browser versions you are using, etc.) to team@hubpages.com and we can look into it further.

  2. liladybugz26 profile image86
    liladybugz26posted 3 years ago

    Hi Matthew,

    It is the comments I have posted on other HUBs. After I click to edit or delete a comment I've posted the editor will come on, but will not allow me to edit. I also have not been able to delete my comments. I have attempted this on several occasions within the allotted edit time. Thank you for your help!

    Rachael

    1. Matthew Meyer profile image74
      Matthew Meyerposted 3 years agoin reply to this

      I just logged in as you using Chrome in Windows and was able to post a comment to a Hub, edit it several times, and delete it all within the allowed 5 minute period.

      If you tried to edit or delete the post within 5 minutes of posting, then it sounds like there may be an issue with your browser or computer.

      You can try these general trouble shooting steps.
      1. Clear your browser cache
      2. Check for any install any browser or OS updates.
      3. Reboot your computer.
      4. Reset any network hardware (cable modems, DSL devices, routers, switches, etc)
      5. Try another browser like Firefox, Chrome, or Opera.

      Let us know if the issue persists after these steps.

  3. liladybugz26 profile image86
    liladybugz26posted 3 years ago

    Thank you Matthew,

    I'm glad the problem is not system-wide. I have been having some minor problems with my wifi adapter. I had no idea it would cause this particular problem since I've had no issues editing on other pages. I will try all of your suggestions, and will switch my adapter out to see if that works.

    I am very grateful that you tested this for me, and for your help as always.

    All The Best,
    Rachael

 
working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)