Reader reported an annoying pop-up on screen in the comments section

1. 94

   Alison Grahamposted 7 years ago

   Hi, I received the following message in a comment left yesterday on my Hub about dog diapers (on PetHelpful site)
   
   I don't know if this article is useful thanks to the pop up that couldn't be removed covering half my screen asking me "How good is this article?" - counter-productive to say the least
   
   Could someone on the team, investigate this issue please?
   
   Thank you
   Alison

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   1. 79

      kenneth averyposted 7 years agoin reply to this

      @Alison, this makes two developments that are new to me.
      The Dirt Farmer posted in a forum about how could NOT
      leave Fan Mail section. Now this. Makes me wonder
      about the security of HP.

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      1. 94

         Alison Grahamposted 7 years agoin reply to this

         Thank you Kenneth, I must say I'm a little disappointed not to get a reply from one of the tech support team as yet.

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         1. 79

            kenneth averyposted 7 years agoin reply to this

            @Alison, do not fret. I have went as long as two weeks before Matt or Christy responded. I can assure you that they are reading your emails. Christy told me a short time  back that they are now swamped.

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   2. 0

      Christy Kirwanposted 7 years agoin reply to this

      This is the survey we use to determine reader satisfaction metrics on articles. It shows up very infrequently, but we do rely on that information for many things on the back end of HubPages, so it is unlikely to be something we will change.

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         Alison Grahamposted 7 years agoin reply to this

         But I think the point my reader was making is that the pop up was malfunctioning. If it obscured half the screen and she could not read my article, her dissatisfaction is not down to my writing but the fact that she could not read it!

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            Christy Kirwanposted 7 years agoin reply to this

            This question usually pops up in a small box that can be easily closed if the reader does not wish to rate the article. If that is the case, we have had no other reports of issues, so we'd need more information about the reader's browser and version, operating system, etc, in order to track down the issue.
            
            The other possibility is that this was a popup unrelated to HubPages caused by malware on the commenter's computer.

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            1. 94

               Alison Grahamposted 7 years agoin reply to this

               Unfortunately, as this was a guest user, not a HubPages member, I cannot contact her to find out this additional information. I was just concerned that if there was a malfunction of the pop up, the reader might negatively rate the article due to frustration at not being able to read it properly. Thank you for your responses Christy.

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                  Christy Kirwanposted 7 years agoin reply to this

                  Could you let me know what Hub the comment is on and I'll take a look? It's ok to post a link here directly, since I'm requesting that information.

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                  1. 94

                     Alison Grahamposted 7 years agoin reply to this

                     The article my reader commented on is https://pethelpful.com/dogs/Things-to-C … og-Diapers The comment is not 'live' on the article as I haven't approved it, but I expect you can access it? Thank you.

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                        Christy Kirwanposted 7 years agoin reply to this

                        Thanks! Our engineers are currently working on a fix right now. This problem should be gone within a few days.

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                        1. 94

                           Alison Grahamposted 7 years agoin reply to this

                           Thanks so much Christy.

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               nifwlseirffposted 7 years agoin reply to this

               I had received a comment a few days ago on one of my hubs from a reader with the same feedback - the popup is malfunctioning.

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                  Christy Kirwanposted 7 years agoin reply to this

                  Could you let me know what article I can see that comment on? I'll take a look.

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2. 89

   Blond Logicposted 7 years ago

   I had a similar comment. I thought it was spam but perhaps it wasn't. They found it blocked too much of the article.

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