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   theraggededgeposted 8 months ago

   I've noticed a bunch of comments, which I approved and replied to, have been deleted "Admin denied". So it looks like my replies are sort of random.  I know I approved them, and that they were genuine comments and questions, so why is HP denying them 'on my behalf'?
   
   Luckily I always reply with the commenter's name, so at least they can see that I am not ignoring them.

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      Robie Benveposted 8 months agoin reply to this

      Oh boy, that sure must look weird... however I am sure editors are deleting comments that are low quality due to how they are written, or maybe include links and if left there they would lower the quality of your article.
      I wonder if it happened to mine too, I haven't checked in a while, since I usually reply to comments from the "comment" tab.
      It's good that your replies stay, for content purposes and, as you said, for the fact that they mention the name shows that you did acknowledge the commenters. And if they had a question, the answer is there anyway.
      I wonder if there could be a better way to do this clean up. though.

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         theraggededgeposted 8 months agoin reply to this

         I've noticed a definite increase in low-quality comments (grammar/spelling), probably because so many people are responding via their phones. I tend to ignore that if they seem genuine, and approve them. The ones I really consider low quality are the ones that have no connection to the topic or just do the 'great article' thing. I don't have many that leave links other than the usual spammers.

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            wildernessposted 8 months agoin reply to this

            That might be a problem to HP.  They've gone to great lengths and expense to improve the spelling and grammar of hubs and here you are adding more of it into the hub. 
            
            HP is running a "beta" kind of test on my account; a Q&A section on each hub where readers can ask questions.  Part of it is that I can moderate the questions, changing that spelling and grammar, before answering.  Wish we could do that with comments, but also understand some of the reasons not to.  A comment is a little different than a question looking for more information.

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   Glenn Stokposted 8 months ago

   I always examine my folder of spam and denied comments be selecting the filters on the global comments page.  I noticed admin is now denying low quality comments before I even moderate them.
   
   I have always deleted comments that just say two or three words, or that do not add any value to the article, poorly written, off topic, or spammy. I do better in the Google SERPs when I eliminate these types of comments. I guess admin is now helping everyone achieve the same success.
   
   If you have admin denying comments AFTER you already approved them, you might want to re-examine your criteria for approving them. You might have your standards too low, and that is effecting your ranking.
   
   A Solution, and something I do, is to allow poor comments anyway, reply to them, but leave a reminder for myself to delete them in seven days. That way I am offering the courtesy of replying until they see it, but not leaving low quality in my hubs too long.

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   Kenna McHughposted 8 months ago

   Nice system of working out the comments. What is SERPs?

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      Glenn Stokposted 8 months agoin reply to this

      Kenna, "SERP" is an acronym for “Search Engine Results Page” - this is the listing you get when you search for something. You want your articles to come up as high as possible in the results of a search. Low quality comments are known to negatively affect that since they are part of your entire hub. HP had a warning about that in one of the weekly newsletters over a year or two ago.

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   Kenna McHughposted 8 months ago

   Glenn, thank you! That makes sense.

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   Titiaposted 7 months ago

   Just noticed that and though one was written in poor English on my how to care for a rejected lamb article it was a true genuine question that would have been helpful to other readers too. So from now on I will include their question in my answer so my reply will make sense to other readers if the original question is deleted. And yes, I always include the name of the person who asked the question.

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