I am not able to upload a picture. I tried several times
I had the same trouble. You have to make sure that you have a quality image that falls into the specifications. I finally got it to work when I made sure #1 that it was a jpeg file that I had scanned in my self at a high dpi instead of something lower quality or something that I had e-mail to my self since when you attach pictures to e-mails they are compressed. Hope this helps!
I was having the same problem as well, and I kept trying with several pictures that fell within the required specifications. Finally, for no apparent reason, it loaded the picture I originally wanted. I didn't do anything different to it.
I was using the Safari web browser.
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