Ducks and Eagles

  1. Buzzbot profile image60
    Buzzbotposted 10 years ago

    Harvey Mackay, tells a wonderful story about a cab driver that proved this
    point.

    He was waiting in line for a ride at the airport.

    When a cab pulled up, the first thing Harvey noticed was that the taxi was
    polished to a bright shine.

    Smartly dressed in a white shirt, black tie, and freshly pressed black
    slacks, the cab driver jumped out and rounded the car to open the back
    passenger door for Harvey .

    He handed my friend a laminated card and said: 'I'm Wally, your driver.
    While I'm loading your bags in the trunk I'd like you to read my mission
    statement.'

    Taken aback, Harvey read the card. It said: Wally's Mission Statement: To
    get my customers to their destination in the quickest, safest and cheapest
    way possible in a friendly environment.

    This blew Harvey away. Especially when he noticed that the inside of the cab
    matched the outside. Spotlessly clean!

    As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I
    have a thermos of regular and one of decaf.'

    My friend said jokingly, 'No, I'd prefer a soft drink.' Wally smiled and
    said, 'No problem. I have a cooler up front with regular and Diet Coke,
    water and orange juice.'

    Almost stuttering, Harvey said, 'I'll take a Diet Coke.'

    Handing him his drink, Wally said, 'If you'd like something to read, I have
    The Wall Street Journal, Time, Sports Illustrated and USA Today.'

    As they were pulling away, Wally handed my friend another laminated card.
    'These are the stations I get and the music they play, if you'd like to
    listen to the radio.'

    And as if that weren't enough, Wally told Harvey that he had the air
    conditioning on and asked if the temperature was comfortable for him. Then
    he advised Harvey of the best route to his destination for that time of
    day. He also let him know that he'd be happy to chat and tell him about
    some of the sights or, if Harvey preferred, to leave him with his own
    thoughts.

    'Tell me, Wally,' my amazed friend asked the driver, 'have you always served
    customers like this?'

    Wally smiled into the rear view mirror. 'No, not always. In fact, it's only
    been in the last two years. My first five years driving, I spent most of my
    time complaining like all the rest of the cabbies do. Then I heard the
    personal growth individual, Wayne Dyer, on the radio one day.

    He had just written a book called You'll See It When You Believe It. Dyer
    said that if you get up in the morning expecting to have a bad day, you'll
    rarely disappoint yourself. He said, 'Stop complaining!

    Differentiate yourself from your competition. Don't be a duck. Be an eagle.
    Ducks quack and complain. Eagles soar above the crowd.''

    'That hit me right between the eyes,' said Wally.

    'Dyer was really talking about me. I was always quacking and complaining, so
    I decided to change my attitude and become an eagle. I looked around at the
    other cabs and their drivers. The cabs were dirty, the drivers were
    unfriendly, and the customers were unhappy. So I decided to make some
    changes. I put in a few at a time. When my customers responded well, I did
    more.'

    'I take it that has paid off for you,' Harvey said.

    'It sure has,' Wally replied. 'My first year as an eagle, I doubled my
    income from the previous year.

    This year I'll probably quadruple it. You were lucky to get me today. I
    don't sit at cabstands anymore. My customers call me for appointments on my
    cell phone or leave a message on my answering machine. If I can't pick them
    up myself, I get a reliable cabbie friend to do it and I take a piece of the
    action.'

    Wally was phenomenal. He was running a limo service out of a Yellow Cab.
    I've probably told that story to more than fifty cab drivers over the
    years, and only two took the idea and ran with it. Whenever I go to their
    cities, I give them a call. The rest of the drivers quacked like ducks and
    told me all the reasons they couldn't do any of what I was suggesting.

    Wally the Cab Driver made a different choice. He decided to stop quacking
    like ducks and start soaring like eagles.

    Enjoy
    Buzzbot
    Bertie Birchfield

  2. profile image0
    daflaposted 10 years ago

    Great story.  Thanks for that.

 
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