Suggestion: Make FAQ easier to locate

Jump to Last Post 1-7 of 7 discussions (12 posts)
  1. Howard S. profile image89
    Howard S.posted 7 years ago

    It doesn't show up from the search box. It doesn't appear in links in the page footer. It didn't jump out at me from the Learning Center, though it's probably there somewhere. It doesn't appear from the homepage--at least not that I can find from  being logged-in.

    Oh, guess what? I just found it in the instructions to the left of the box for typing this forum post! That proves it still exists. But there really need to be links to it from the usual intuitive places.

    1. Uninvited Writer profile image80
      Uninvited Writerposted 7 years agoin reply to this

      Like being on top of every page at the extreme right labelled help?

      1. Cagsil profile image80
        Cagsilposted 7 years agoin reply to this

        lol

  2. Howard S. profile image89
    Howard S.posted 7 years ago

    Gosh, it would help/FAQ if their vocabulary was consistent! roll A Help button up there makes sense, but we're often urged to "look in the FAQ."

    This is similar to--but worse than--the fact that the labels topic and category are used interchangeably. Anyway, thanks, guys!

    (Hey, UW, I thought you disappeared. You broke my link to your MLK hub. mad )

    1. Cagsil profile image80
      Cagsilposted 7 years agoin reply to this

      Hey Howard,

      UW isn't capable of breaking your link to one of her hubs. The only way that could be done is by a programming glitch, which you could fix in your hub or if UW deleted/unpublished the hub. wink

    2. Uninvited Writer profile image80
      Uninvited Writerposted 7 years agoin reply to this
      1. Howard S. profile image89
        Howard S.posted 7 years agoin reply to this

        Well, I'm glad I spoke up! I don't know why it showed up as a broken link last month, but I'll re-link it now.

  3. Haunty profile image82
    Hauntyposted 7 years ago

    Hate to say it, but have you ever clicked on 'my profile'? Look a little to the right.

  4. paradigmsearch profile image89
    paradigmsearchposted 7 years ago

    http://www.nps.gov/pinn//images/20060815193936.JPG

  5. Howard S. profile image89
    Howard S.posted 7 years ago

    A couple of you have pointed out that "help" takes me to the FAQ, which is good to know. My point is that "FAQ" doesn't show anywhere outside of its url and title. Doing a search for FAQ comes up empty, though doing a search for "help" will turn up FAQ. It is common for sites that have an FAQ to use the term in several places for navigation.

  6. Haunty profile image82
    Hauntyposted 7 years ago

    Well, I think, if you wanna get help, click the help link instead of doing a search for FAQ or asking for help in the forum. Does it not make more sense?

  7. QuestionMaster profile image85
    QuestionMasterposted 7 years ago

    I would have to agree with the OP on principle.

    When you're a new member, this site is confusing enough - you get told to go to the learning centre, the help section or the FAQ. And that's before you even start learning your way around your profile page with multiple lists!

 
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