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Pop Up Ads Upon Hub Access

  1. Patty Inglish, MS profile image89
    Patty Inglish, MSposted 5 years ago

    I noticed at about 9am today that each time I look at any Hub, I get an ad filling my screen at first. Is this a new feature of HP? Thanks. I'm not clicking ads, honest!

    1. mts1098 profile image82
      mts1098posted 5 years ago in reply to this

      This happened to me today while reading different hubs from different authors.

      1. Patty Inglish, MS profile image89
        Patty Inglish, MSposted 5 years ago in reply to this

        It stopped for a while and now it's started up again.

    2. Bendo13 profile image86
      Bendo13posted 5 years ago in reply to this

      It's happening to me on certain hubs and each time it does that there's a wide skyscraper ad on the right...

      K12.com is the site whose ad I'm referring to - the one that says "why choose online public school"

      But what I get is a pop up that grays out the rest of the screen so all I see is this white box with an X to close it... nothing shows up on the pop up

      1. ThePracticalMommy profile image93
        ThePracticalMommyposted 5 years ago in reply to this

        That same ad is popping up for me as well. I thought we didn't have pop up ads on HP?

  2. Stacie L profile image87
    Stacie Lposted 5 years ago

    I'm now seeing the same ads. It happens when I finish editing or reading and it takes the whole page.
    I don't like it

  3. Patty Inglish, MS profile image89
    Patty Inglish, MSposted 5 years ago

    It's popping up on about every 3rd or 4th Hub I read, so I think it might be part of the program, not sure.

  4. Mark Ewbie profile image84
    Mark Ewbieposted 5 years ago

    Pop ups are the worst user experience on the web.  They come just under the fake virus scanners in terms of saying "I'm a spam site".

    I'm not even going to say in my opinion.  If it looks like crap, smells like crap... it is crap.

    Oh there's autoplay videos as well I suppose...

  5. Marina Lazarevic profile image82
    Marina Lazarevicposted 5 years ago

    This ad is being run as part of a direct campaign for the Ad Program, with an enhanced CPM. It is running only in four states (OH, PA, AZ, and CO) and should be capped to display a maximum of 1 time in a 24 hour period (per user). It looks like the cap was not set correctly for Ohio, Patty, which is why you were seeing it so often. This is now fixed. Let us know if you notice a difference!

    1. ThePracticalMommy profile image93
      ThePracticalMommyposted 5 years ago in reply to this

      Marina, I too see it several times a day, but in PA.

      1. Marina Lazarevic profile image82
        Marina Lazarevicposted 5 years ago in reply to this

        Thanks for letting us know. A bug with the ad server (a third-party service) we use could explain why the settings did not take effect. We're going to file a report and find out.

        1. ThePracticalMommy profile image93
          ThePracticalMommyposted 5 years ago in reply to this

          Thanks!

    2. Stacie L profile image87
      Stacie Lposted 5 years ago in reply to this

      or kentucky

      1. Marina Lazarevic profile image82
        Marina Lazarevicposted 5 years ago in reply to this

        This sounds like a separate issue, though it also has to do with the ad settings. The campaign is not targeted to Kentucky. How often have you seen it, Stacie L?

        1. Stacie L profile image87
          Stacie Lposted 5 years ago in reply to this

          I cant go through every hub but currently showing on a few school-related ones almost every time

          1. Marina Lazarevic profile image82
            Marina Lazarevicposted 5 years ago in reply to this

            Could you send a screenshot the next time you see the ad to adops@hubpages.com? I want to make sure that this is the same campaign and not another ad (possibly through Google) for K12. Thanks!

            1. Stacie L profile image87
              Stacie Lposted 5 years ago in reply to this

              Its on the Advantages and disadvantages of single gender gender schools hub

              1. Marina Lazarevic profile image82
                Marina Lazarevicposted 5 years ago in reply to this

                Since this particular campaign is set up to target only 4 states (Arizona, Pennsylvania, Ohio, and Colorado), checking that Hub from California cannot show me that the ad is/is not displaying in Kentucky. It's possible that the ad you've seen is similar (same company, another popup, etc), but I'll need to see a screenshot of the ad live to confirm.

                To take a screenshot using Mac OS X, press cmd+shift+3. The screenshot should be saved to your desktop. For Windows, press Prt Sc. This should put the screenshot in the clipboard. If you can, please email adops@hubpages.com with an image of the ad the next time you catch it. Thanks!

    3. Millionaire Tips profile image88
      Millionaire Tipsposted 5 years ago in reply to this

      Good to know, thanks.  I saw it several times, even when editing a hub.

  6. Patty Inglish, MS profile image89
    Patty Inglish, MSposted 5 years ago

    Thank you ; I'll keep an eye on it!

    1. Marina Lazarevic profile image82
      Marina Lazarevicposted 5 years ago in reply to this

      Patty, have you been noticing this problem still? If a user has cookies disabled, the frequency caps for ads will not work.

      1. Patty Inglish, MS profile image89
        Patty Inglish, MSposted 5 years ago in reply to this

        I'm seeing the pop-up only once every other day now, but it takes a long time to load - about 15 seconds.

  7. Stacie L profile image87
    Stacie Lposted 5 years ago

    Well I managed to capture it and sent it twice..maybe it will come through

    1. Marina Lazarevic profile image82
      Marina Lazarevicposted 5 years ago in reply to this

      The only clarification I could get on why you were seeing these ads in Kentucky is due to some overlap in metro regions that were targeted in Ohio. This is something we have little control over, unfortunately. The problem should be intermittent. Have you seen the ad in the past week?

  8. GinnyLee profile image94
    GinnyLeeposted 5 years ago

    I thought pop-ups were prohibited.

    http://hubpages.com/faq/#hpads-appearance

    What types of advertisements are considered unacceptable under the HubPages Ad Policy Guidelines?
    In case you were wondering, the following is a list of some of the types of advertising that HubPages will not accept:

    General: Advertisements that contain fraudulent, deceptive, or misleading statements or illustrations. Attacks of a personal nature.
    Blinking/Jumping Ads: Advertisements that excessively blink or "jump around" in the ad space to gain attention are not acceptable.
    Autoplay Audio: Ads with audio must be user initiated on click. Must contain visible stop/play and pause or mute functionality.
    Discrimination: Advertisements that fail to comply with the express requirements of US federal and state laws.
    Offensive to Good Taste: Indecent, vulgar, or suggestive. This includes pornography.
    Gambling: Advertisements promoting wagering sites or gambling.
    Weapons: Advertisements for firearms and ammunition.
    Tobacco: Advertisements for cigarettes or other tobacco products.
    Error Boxes: Advertisements that mimic windows error messages.
    Pop-Ups and Pop-Unders: Pop-ups generally open new web browser windows to display advertisements. Pop-Unders open a new browser window hidden under the active window. Both of these are violate HubPages' ad policy. The only exceptions to this rule are brand study surveys.
    If you come across one or more of these types of advertisements while perusing HubPages, please contact us as soon as possible to let us know. Within your message, please try to include any or all of these:

    URL of the exact page where the ad loaded.
    Time and day the ad loaded.
    Please try to grab and save a screenshot of the advertisement. You will not be able to upload along with the "Contact Us" form, but we may email you asking to see it.
    At minimum, a written description of what the ad looked like: what category it belongs in, the brand being advertised, etc.

    1. Marina Lazarevic profile image82
      Marina Lazarevicposted 5 years ago in reply to this

      Though they are very similar in nature, popups and interstitials (the K12 campaign) are technically different ad formats: interstitial ads are full-page ads that remain on the page of content being viewed, usually open in a lightbox or overlay, and require a click (which opens a new window) to view the ad. Popups on the other hand, open in a new browser window on their own. We look at interstitials and other nonstandard ad formats on a case-by-case basis. This was the first interstitial campaign we tried as we were able to secure a premium CPM for it.

      We do appreciate feedback on ad choices and policy so keep 'em coming!

 
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