profile image 49

Who is responsible for finding out if a patients prescription drug will be covered by insurance?

Example: I am a technician in a doctors office and I call in Rx medications frequently. Recently, after calling in some prescriptions for a patient, I got a fax from the pharmacy stating that the drops would need prior authorization from their insurance. Since I had never been asked to do this before, I simply stated that we could call in substitutions, which are basically generics. The pharmacist asked if they would be covered by insurance and I stated that I would not know that. He became very upset & rudely implied that I was not interested in customer care and that he would do it himself.


sort by best latest

pharmacist profile image91

Jason Poquette (pharmacist) says

You can help the HubPages community highlight top quality content by ranking this answer up or down.

5 years ago
 |  Comment