Can Netflix recover from the customer backlash?

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  1. mikeyperk profile image61
    mikeyperkposted 7 years ago

    Can Netflix recover from the customer backlash?

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  2. hpedneau profile image71
    hpedneauposted 7 years ago

    I personally do not use Netflix, but from what I've been reading-many customers are unhappy with the streaming library. In order to keep customers and gain new ones they will need to improve-- and fast. Reading the blog "I messed up" makes me wonder if they have a game plan.

  3. mikeyperk profile image61
    mikeyperkposted 7 years ago

    Yeah their streaming library is pretty bad. If they improved that it would go a really long way!

  4. marek504 profile image67
    marek504posted 7 years ago

    I don't think so.  It's a little to little and late at this point.  Branding to Quixster for their DVD rental seems like a knee jerk reaction to the backlash.  I figure that most people will ditch the DVDs, go with streaming, which is much more convenient, and force Quixster to jump ship in the DVD rental biz.  I'm guessing that Netflix will then need to up their $$/month in order to justify making the latest movies (or more titles) available.  I'm just surprised Blockbuster didn't make some strategic move to capture the Netflix audience that bailed after the news broke.

  5. Cutters profile image61
    Cuttersposted 7 years ago

    I use Netflix and I like to have the streaming and DVD option. When they split I will try the new way depending on how much it is. I would go streaming all the way if they had better titles available and that were not old!

  6. docbruin profile image84
    docbruinposted 7 years ago

    I think with the price increase, splitting of services, and the loss of Starz, they will have a tough time recovering.  If a serious contender challenges them for the market Netflix will probably lose.  if no one presents a serious challenge they will probably recover over time.

 
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