I entered into a contract with Comfort Windows On July 9, 2015. The contract which, Comfort Windows required me to sign states that: five windows would be installed within 6-8 weeks from July 9, 2015. The total cost was $1990.00. I gave them $1300.00 on July 9, 2015 and the remaining of the balance was to be paid upon installation. Moreover, they have had their advertisement in my yard for well over 10 weeks now. The contract states, “Yard Sign Discount, “but I was not given the discount. This can be seen on the contract.
As of today, September 14, 2015, I had not received any correspondence from Comfort Windows, which is why I called Comfort Windows first this morning. I spoke with Ester. She did not know I was a customer; however, I immediately asked her how long it would take to have five windows installed from start to finish. Verbatim she stated, “8 to 10 weeks.” I then asked her to pull up the contract and have a manager call me.
I tried to speak with the General Manager when he called; however, he told me the contract was “loose” and the 6-8 weeks had no bearing on when I would receive the service I paid for on July 9, 2015. I told him I did not have time to talk to him because he would not admit that he was in breach of contract. He acted as if I had done something wrong. At 12pm on September 14, 2015 the General Manager called back and offered to install the windows on September 26, 2015. July 9 thru September 26, is well beyond time the dates on the contract state, which is 6-8 weeks. This timeline was set by Comfort Windows, not me.
I told the general manager I wanted the “Yard Sale Discount,” and he said no and that he would not be calling back.
Officially request a refund now before this takes up any more of your time.
Yes, but I live in Buffalo ( busy window season is upon us). Also, I need the windows before other projects can be completed.
Call your local Better Business Bureau and tell them your story and ask questions. If your city has an alderman or a council member representing your area, talk to them. Yes, I would request a refund.
I suggest finding some other company to install your windows.
If they have caused this much trouble before even getting to your house, and are this dishonest, do you want them having free access to the inside of your house and messing around with its structural integrity?
I have overlooked early problems with a company myself and ended up in a protracted 3 year battle where I ended up having to get the work redone from scratch anyway after wasting lterally weeks of my time. Not worth it. Bad companies only get worse.
BBB will help you most effectively if you have already asked for a refund, whether or not they honor the request.
by jill-of-all trade 8 years ago
I was curious if anyone else has had to do this...and the best way possible? I have a contractor I need to fire due to condition and breach of contract, the problem is how do I get my deposit back? His time and material in the job does not exceed that of the deposit. Yet far less than his required...
by ngureco 8 years ago
What’s Should Be Contained in a Building Contract with Your Contractor?
by Ben Guinter 6 years ago
I'm curious to see how long I can expect to be in the depths of Google's sandbox.I've noticed that people rise and fall in waves, depending on when you switched over to the subdomains, so I want to get a general idea as to how long most people are stuck in the sandbox.For me, the climb was slow at...
Copyright © 2018 HubPages Inc. and respective owners. Other product and company names shown may be trademarks of their respective owners. HubPages® is a registered Service Mark of HubPages, Inc. HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.
|HubPages Device ID||This is used to identify particular browsers or devices when the access the service, and is used for security reasons.|
|Login||This is necessary to sign in to the HubPages Service.|
|HubPages Traffic Pixel||This is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.|
|Remarketing Pixels||We may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.|
|Conversion Tracking Pixels||We may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.|